12231 results found
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It would be very, very helpful if we could receive a notification reminder for unfinished tasks.
lets say I want the floors mopped once a week. It doesn't matter which day so long as it gets done once a week. So I create a task for it and my employee gets a notification on Monday to mop the floors but if he doesn't remember to do it that day it is simply forgotten because there are no reminders. It would be nice if another notification was sent at least daily to remind the user that he/she has an uncompleted task. Everybody would benefit from this . It would help the employees to do a more effective…
1 vote -
Assign Ringtones for individual lines
My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low trill, it changes ALL the lines. I would like Line 1 to be a Low Trill, Line 2 to be a High Trill, and so on. Can you make this feature possible? ASAP? This is a feature we desperately need. I called your tech support and they referred me here because RingCentral does…
20 votes -
Add a distinction for personal/work calls via RC App
I work from home and use my cell phone/RC app for the majority of my calls. Aside from seeing my office number, there is not a distinction of personal/work calls. I like seeing the persons number so I can search the account as I am receiving the phone call to help with customer service and the person feeling like we care. If I use the only tool on the app currently for call forwarding, I cannot personalize their experience as easily.If the incoming calls through the app could show "Ring Central Call" with the persons number listed it would be…
1 vote -
Ability to whitelist a single or multiple numbers in a blocked country.
At this point, it looks like the only way to contact a client in a blocked country is to unblock the whole country which can have negative repercussions. Add the ability to whitelist individual numbers in a blocked country so that clients in that country can be serviced via phone calls.
6 votes -
Change multiple call queue managers in mass, or assign group as call queue manager
We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with differing area codes.We have a group of managers that need to be the ones to update the call queue membership, thus they need to have call queue manager access to each one. We really need to avoid having to manually add each manager to 200+ different call queues. Especially in the event of personnel changes. We need a way to either:a) assign a user as a call queue manager to multiple call queues at once?orb) Create a group…
8 votes -
Need report on call barge log
It will track how many calls are barge and also we can check log
1 vote -
Export tasks to Google or Outlook calendar
We use a Google Calendar to manage office appointments and meetings. Would be nice to export tasks to the calendar so we can keep everything centralized.
1 vote -
sms chat bot
More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company
7 votes -
Extension number field for personal contact number
Hi. Our customer would like to add a personal contact numbers and include the extension number. However, there is no field for the extension number. Customer said that this would be more convenient for easily dialing the number and connecting to the right person.
4 votes -
Mass downloading of picture SMS
It would be very efficient if there was a feature where the Ringcentral user is able to download all the pictures sent through Ringcentral by the customer. It is very time-consuming when the user has to go to each picture one by one to download the picture.
4 votes -
Add an Ignore button so calls can be forwarded while on the Mobile App.
The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.
9 votes -
Screen stays on and available, even when you switch off the ringcentral app
Screen stays on and available when you switch off of the app, go to another tab... dueing working hours.
1 vote -
Switch Users/Extensions Seamlessly
As admin, switch from user to user or extension to extension within the company seamlessly on the app with the profile icon.
3 votes -
Ability to save custom message for Reply with Message feature
Only Predefined messages are appearing and 60 seconds is not an enough time to create a custom one. Hopefully, they will have an option to save or edit Predefined messages for it.
6 votes -
Add multiple block numbers in user settings and download blocked numbers
Add multiple block numbers in user settings ext-screening, greetings and hold music- blocked callsas to save time rather than just putting 1 number at a time.download all or multiple blocked numbers to remove from blocked number list
13 votes -
0 option when in VM
0 option when in VM.THis is a std feature in many legacy PBX solutions. When a customer calls into a DL/DID and routes to that DL/DID's VM, they want the customer to have the option to press 0 and have a configurable destination/extension that call routes to:They would like 2 configurable options for a 0 press in VM:1) default to a Site level extension (based on the site the DL is associated with). So, each site will have a configurable default VM 0 extension2) override extension configured at the user level VM settings. So, if this is populated, it overrides…
2 votes -
Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.
Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.I have certain users who prefer to have professionally recorded voicemail Outgoing Messages. I wish we could assign those sound files in the Prompts Library to individual users, rather than just to company wide extensions or queues.
1 vote -
Have option to remove oneself from call queue members instantly without using do not disturb status
Whenever I ignore a call on this app, I keep receiving the call for about 3-4 times before it stops. I would like to keep simultaneous ring on all call queue members. I would like to have an option to not receive calls without using do "do not disturb" or logging out from the app.
2 votes -
Call Queue roll to Second \"Overflow" call queue while keeping the "Simultaneous" ring setting.
We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the front end, so that we can modify them without a support ticket.
1 vote -
User(s) currently taking calls in call queue(s) should be notified for incoming calls
Currently in a call queue, when one of the user is on a call and an incoming call comes in, the user currently taking the call won't be notified about the call. Only the other free users are. As a result, there should be an option in the call queue to notify everyone in the call queue for incoming calls, including those currently taking calls.
12 votes
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