12227 results found
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Add additional phone number to saved contacts
Periodically, we have a need to transfer to an internal employee's cell phone, or secondary phone number. It would be great to add those additional lines to the saved contacts. Please add this feature!
1 vote -
Fax Success Rate Data
Provide a metric to measure how often faxes are successfully sent
1 vote -
Call log for transferred calls
In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.
11 votes -
Forward recorded message to phone # I specify without having the employees person VM greeting
Allows for the business to have one standard VM
1 vote -
Make RCV Recording capabilities to the a role based permission
LPL needs to be able to define RCV recording capabilities on a per role base. For the majority of their users, they need to have it shut off because they are in the FinServ sector.
7 votes -
"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."
It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigate every time they want to toggle between pages or open the app each day.
2 votes -
google chrome extension integrated with RC app web version
requesting for google chrome integration for the RC app web version in terms of templates.
3 votes -
RC App Faxing - need ability to add info in To, Company and Phone fields
When sending a fax through the RC app there is only an option for the sender's fax number, cover page, note and attachment. There isn't an option for the recipient's To, Company and Phone. If you want to add this info you need to add it to the Notes section at the bottom of the cover page which doesn't look as professional.
11 votes -
Change from top-posting to bottom-posting in conversation streams
The latest version of RC does no longer allows conversation streams to be viewed in ascending or descending order. This feature needs to be added back in with the next app update.
2 votes -
Allow calling with 4 digits plus the area code
My French client would like to dial 4 digits with the area code : For example, he wants to call 3436, he will dial +33 3436.Or adding this number to an extension within the account, and allow the call with this extension.
2 votes -
Transfer Ring Central Text to private cellphone
I would love to have the ability to transfer my Ring Central texts to my phone when I'm out of the office
2 votes -
Please consolidate your network communications
Teams requires only 3 network rules to completely control all aspects of Teams Voice and Audio traffic. RingCentral requires 18 service entries and 44 separate CIDR block entries. This is very Frankenstein, please consider consolidating your services. It is very error prone due to the vas number of rules needed as well as enormously time consuming to implement.
2 votes -
Restrict text messages from a user without blocking them
This can be useful so that I can prevent unwanted text messages but still be able to see the sender
2 votes -
Outbound call from deskphone when double-click number in call history on desktop app
Currently, if you double-click a phone number in the call history on the desktop app it initiates the call via the computer. Looking for method where it will initiate the call on the desktop phone instead. Need to use desktop phone for the call and have ability to mute computer so that other applications are not interrupting the call (also preference to use the phone for speaker phone mic). Only option I've found so far is to instead manually type phone numbers, which is inefficient compared to other tools used in past.
1 vote -
rc app mobile keypad sounds
please add a feature to disable the keypad sounds on RC app mobile for Android and IOS
1 vote -
Tag specific people within teams.
It would be nice if we could set up specific groups within chats so it could tag only a few people. So if we wanted to set up a tag for management and only notify 5 out of 50 people, we could.
3 votes -
Retain prior "Status" text in history after user Changes their Status
If you set your status for your extension, it displays it beside your name in the messages section. If you change your status, all prior messages also show the new status you enter. This doesn't necessarily work well. What your status is -now- should not be reflected in your previous messages before you changed that status. It should stay what it was at the time you send that message. If I had a status of "Working on fix for E-mail" at 5pm on May 10th, and I send a message to a Team with that status, it should keep that…
3 votes -
Allow Softphone to be after a desk phone is user's Ring Group
Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.
23 votes -
Tag Messages
It would be nice to tag messages as they relate to a specific subject. Then when you need to filter through your messages you can sort by "tag" and find the information you need related to the relevant subject.
4 votes -
set retention period for RC App team messages by team
Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set to the longest. I would like this to be a setting controlled on a team by team basis.
1 vote
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