12801 results found
-
Better visuals/setup on new RC
The new RC is just a vast, white landscape of text. Not having any color blocks to help the eye find things is a bad move. Also, moving the bottom manu to the left side was a mistake - now the app needs more real estate on the screen, which is not desirable - it's hard to have the app up and also have adequate workspace on the screen.
1 vote -
Can unread messages been highlighted
is it possible to highlight unread messages in glip?
1 vote -
Automatic call forwarding that rotates weekly on external numbers
A feature for forwarding option which automatically rotates weekly to a list of external numbers.
1 vote -
3-way call enhancements (show and remove participants)
3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
15 votes -
Populate IVR or site Extensions in company contacts
Allow the ability to populate Site extensions or IVR extensions in the company contacts so that operators can easily transfer to those extensions.
1 vote -
Send Text To Phone Number you Called at the same time
Add a button while you are calling someone to the options like "Hold, Mute, etc" in order to be able to multitask faster. Before it was easy to send but the new update it's hard to be able to send them at the same time due to having to copy the number over again to send a text.
1 vote -
RingCentral App - Task Subjects
Tasks are a great tool for organization and communication within the unified RingCentral App. The RingCentral Classic app has the ability to add a subject line to new tasks while the new RingCentral App does not have this ability.
3 votes -
Administrators need to restrict the choice of Caller IDs (CLIs numbers) in user extensions
Admin portal - request for administrators to be able to restrict the choice of Caller IDs (CLIs) in user extensions
Scenario:
If a user is permitted to select their own CLis (outbound caller ID setting enabled in their role), they can chose from a list of number in their App when they make outbound calls. This list consists of
-their user DL number
-their site number (if any)
- the direct number of any call queues they are a member of
- the main company number
-any unassigned company number in the system
This can lead to a very long…5 votes -
Unchecked voice messages after a period of time (7 days) get forwarded automatically to another mailbox/email
Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly
1 vote -
Login to voicemail only extension from RingCentral app
Need to be able to access our pool-voicemail extension from the RingCentral app. We use a messages-only line for our queue voicemail, which the team access together. We need to be able to access this voicemail line from the RingCentral app.
4 votes -
Number mask received calls
We have a hotline. It would be beneficial if there was a way to make all calls to the hotline anonymous in the call log for the user and for the system.
5 votes -
Option to pause and unpause while in an on going call recording/masking
Can we update the RC new app for recorded calls to be able to mask portion of an on going recorded calls
5 votes -
Change Main Site Name in Admin Portal
We have multiple sites. We can change all of our site names except for our headquarters (which the account is tied to). Like to be able to change 'Main Site' name to our City location.
9 votes -
customize fax download location
By customizing the location received faxes are downloaded, they can easily be saved on a network drive where the entire staff could access them.
6 votes -
Feature to add more than one Contact Information when creating a case through support.ringcentral.com
When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Information to be the contact. This way, all the Super Admins or whoever was added to the Contact Information can also follow up with RingCentral support when the main point of the contact is not available.
4 votes -
Break from rings between calls in call queue
To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing for you. (The exact timing could be customized) This would give users working in a call queue a brief break from calls to reset before taking a new call.
3 votes -
Add "Hub" to Office @ Hand windows app
The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding something similar to the new Office @ Hand App
1 vote -
Organize tasks in whatever priority I deem necessary. Like the original Ring Central Classic App
The old app (Ring Central Classic) allowed the user to arrange the tasks by dragging and dropping them in whatever order the user preferred. This allowed lots of great flexibility to organize tasks in a strategic way of goal setting for what is most important to least important tasks. This feature was AMAZING in the original app and is disappointing and frustrating not to have that ability. It was a major way I kept up with the priority of my tasks as well as what my team members and employees were doing first and last. Thanks for your help in…
2 votes -
Support batch requests in the Team Messaging REST API
Currently chat posts have to be fetched for each conversation. This takes a lot of time, and becomes even slower when behind a request queue to avoid rate-limiting issues.Please add support for batch requests for GetPosts, as well as any other endpoints that make sense to do so.
5 votes -
Ring Tones / Waiting Music
Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.
3 votes
- Don't see your idea?