12800 results found
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Single Call Handling for users that are working Queue Calls.
We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this really kills their work flow and focus, having to ignore or send to voice mail calls that come in while they are working a call. I have administered 3 different phone systems over the years and this is the first one that did not have call handling, and I would really like to see it as a…
4 votes -
Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones
Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones
5 votes -
Please list Sienheiser SDW 3 BS & SDW 60 HS a compatible device.
We have 80 devices on site, the base unit would create a dial tone for incoming calls this has now stopped working for all users across the site. It works for Microsoft teams. We are using epos connect to configure the devices via an online portal. Previously logged a ticket with support 12818533 but could not come to a resolution.
2 votes -
Separate option for user that can park and user that can accept private park location
By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can accept that parked call.
2 votes -
Make the phone app work on Kindle Fire.
The Kindle Fire is a low cost widely available android tablet. Many people, including me use these as inexpensive work platforms for email and phone. The old phone app version used to work just fine on the kindle fire, it would be helpful for me and others if the new phone app was backported to allow it to run on these devices.
1 vote -
Add the ability to remove Integrated Calling to iPhone
You have a feature for, what you call, Integrated Calling. You can see it from here.https://support.ringcentral.com/article/9126.html#ReceiveIncomingCallIn that link you state that it can be disabled so that the user does not have to see the Ring Central call on their native call app history, but the user can still have the Ring Central app installed to make and recieve calls. Here is the KB telling how to disable it. https://support.ringcentral.com/article/10693-RingCentral-Phone-Mobile-App-Managing-Integrated-Calling.htmlThe problem is that the instructions for disabling Integrated Calling are for your old mobile app. I have reached out to support and they say disabling this is no longer…
8 votes -
Allow Box and other file storage upload options for new RC app
When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable.This is for the new RC app, not the classic which does have this option.
13 votes -
Please add a setting on the new app to allow to be set for WIFI only
this will ensure that employees are not hit with unexpected data or minutes overrages if the wifi happens to go out and it is not noticed right away
3 votes -
Make a Lite version of RingCentral IOS app (for devices lower than ios 12)
Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The former RC Meetings app supports it but the new RC is too hard on device requirement.
1 vote -
Leave comments on a repeating task and make those visible throughout the life of the task
In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Monday is NOT visible unless I go hunt for the task that was closed on Monday, even when its a repeating task (done every day).
1 vote -
Change default user call handling & forwarding to 4 rings on desktop and mobile apps
When creating accounts individually or in bulk, please change the default call handling to 4 rings / 20 sec on desktop and mobile apps and/or change slider for "Always ring for at least 30 seconds before forwarding". This is primarily needed to avoid missed calls. No one would ever set their phone to ring for 1 ring / 5 seconds.
3 votes -
Feature for Super Admins to Control Text Recordings in User Template
Currently, the only way for Super Admins to control the text recording would be under the Administrative settings in the RingCentral app. Super Admins can enable or disable message data exports for users. Along with that, there should also be an option for Super Admins to enable text capture/record in the User Template. Video recordings should also be controlled by the Super Admins as well
1 vote -
Distinguish direct call vs queue call, and internal # from external #
When call pops-up in Ring Central app, it is often difficult to determine if the call is coming from someone internal to organization or external #, and whether it is a direct dial to your extension or if it is shared call queue
5 votes -
add option (radio button) to "follow company hours" under user/extension hours.
As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to change our hours in ONE place, and they would be applied to each extension that chose that option.
4 votes -
Print to Ringcentral with new app
We need to enable again the Print to Ringcentral with the new RingCentral app
4 votes -
how much SMS sent/received
We wish to know how much SMS sent/received in ours accounts
2 votes -
Add Call Monitoring, whisper, Barge into the Ring Central App
Add call monitoring, whisper, Barge into the unified communication app so that we dont have to use two apps to function.
5 votes -
Multi Site: Enhance Multi Site Features -
Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site
18 votes -
auomated option for calls to be forwarded to specific numbers
right now we have a custom rule for it but i have to create it manually every month .what i suggest is an option where calls are forwarded to a cell every week it changes but effective for a year not just a rule for a month
1 vote -
An option to cancel the outgoing fax
customer requesting that We should have an option to cancel the outgoing fax message that they are sending like by mistake and to stop this from happening
5 votes
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