12801 results found
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An option to cancel the outgoing fax
customer requesting that We should have an option to cancel the outgoing fax message that they are sending like by mistake and to stop this from happening
5 votes -
Call control -- transfer calls by drag and drop
The ability, once HUD is in place to control calls on a physical desk phone, primarily transfer calls by drag and drop. 8x8 and others already have this feature.
18 votes -
Ability to delete video call history in messaging conversation list
All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which are the only options.
4 votes -
option to decline an incoming call on iphone when locked
option to decline an incoming call on iphone when locked
4 votes -
HUD on Desk Phone
It would be nice to see who other users on our phone system are talking to on the desk phone.
4 votes -
Stop Spam Calls
What is going on RingCentral ??????Did you sell our number to Spammers????We are getting daily calls from Spam numbers. This is getting ridiculous. If this does not stop we will Cancel our service. Please help & stop Spam calls from calling our toll number. ASAP
23 votes -
RC app pops up automatically minimized when the call was answered by other user.
Would like to add the feature to automatically minimized the app on my desktop computer when the call was answered by other user.
1 vote -
Pin conversations so they remain visible even in 'Show Unread' view
I have about 300 conversations/teams/etc in the left panel so I obviously ALWAYS have the 'Show Unread' on since scrolling through that long list is horribly inefficient.However, there are 4 or 5 conversations that I would want to pin to the top and have them always visible even if there are no unread messages in them. These are the conversations that I need to look at multiple times per day, so I either have to search for them or turn off the 'show unread' and then find them manually. It's really inefficient. Would love for those 'pinned' ones to just…
1 vote -
Make the process of transferring a physical desk phone from one user to another more intuitive
On a new account with desk phones assigned to unassigned numbers, the process of getting an assigned extension with a softphone to have a desk phone from assigned to an unassigned extension is counter intuitive and very difficult. It currently involves assigning the unassigned extension with desk phone to a new or existing user, swapping the desk phone for a softphone (to send the desk phone to inventory), deleting the attached phone number (to send to inventory), then going into the softphone and swapping with the unassigned desk phone in inventory. It would be a useful feature to be able…
2 votes -
Increasing Ring Group Numbers Beyond 30
My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. Would be helpful if a ring group can go beyond the maximum of 30
4 votes -
Company name in App should reflect site name
We have multiple sites under our account and would like the users to see their site/branches' name in the RingCentral app. Right now, if you edit the company name under the app, it changes it for everyone on the account.
3 votes -
Show last name or last inital in groups
Names displayed in direct message groups have no last name or last Initial, making it hard to distinguish between people with the same first name.
1 vote -
Add a feature to flag or blacklist a text message containing spam or Phishing scam
I received these texts that contain phishing scam:From:(833) 705-1026 Received:Saturday, March 06, 2021 at 12:59 PMMessage:Alert! - NyDMV # Please, update your current mailing and contact information to meet REALID requirements. Update Now at: http://m5xr.dmvusa.online/r/zPRb4SH
3 votes -
When disable and re-enable a phone on the app, it reverts back to 4 Rings / 20 seconds.
Some of our users have multiple lines and multiple phones. Have more than 1 Polycom phone active at the same time seem to give us problems where few percent of the call gets dropped at 1 or 2 seconds. When we start disable 1 and enable the other, the problem goes away. However when we disable and enable a line on the web portal, it retains whatever the previous setting of 8 Rings / 40 seconds. But If we disable and enable a line on the mobile app, it changes the line to 4 Rings / 20 seconds. 4 Rings…
1 vote -
IVR option to play just an audio file
If we had an option on the IVR designer to play just an audio file then we could place that before a menu so that pressing # or * replays the menu but not the greeting. For example, audio file played when call is answered says "Hello and thank you for calling XYZ", the following menu then routes to departments. If the callers selects to replay the menu they do not have to hear "Thank you for calling xyz", which is just untidy. It would also allow audio files to be grabbed from outside of the IVR structure (using java…
2 votes -
Voice to Text and Include Attachment Setting
We noticed the Voice to Text feature will always send voicemail transcripts regardless of the setting of "Include attachment with email" in voicemail notifications.We suggest not including any of the voicemail content if a user selects notification only. A user may want to know of arrival of a voicemail, but not expose the voicemail content in insecure email environments. Some environments may have callers who might may occasionally leave confidential information in voicemails. To prevent accidental exfiltration into public email these users will disable "Include attachment with email". That switch only controls attachment of the audio recording, the Voicemail Preview…
2 votes -
Report for Parked calls
I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.
3 votes -
Add more filters to the All Calls page in the RC App
We need more filters! Currently I can only filter by contact. I should be able to filter by inbound calls, outbound calls, by date, length of call, company contacts, and guest contacts
1 vote -
Log Text Message and Call Activity to a Google Sheet
This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. There are several CRMs available, but logging text messages seems rare as of now, and a google sheet is flexible and can be integrated into other workflows. Logging text messages and call activity in a Google Sheet will help small and growing organizations that don't need a full (complex) CRM, but would like the benefit of having a log of history and last communications with…
3 votes -
Font too large
The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.
1 vote
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