12165 results found
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Bulk Configuration for Do Not Disturb Settings
Use Case / Problem:
For accounts migrated to the New Call Handling service, the default routing for Do Not Disturb (DND) is hardcoded to "Send to Voicemail." We have a customer with approximately 600 users who do not use voicemail. They need DND calls to route to an Announcement or play a Busy Tone.While end-users can manually change their individual DND settings to "Play announcement," there is currently no way for Admins to enforce or configure this setting via User Templates or Bulk Updates. Relying on hundreds of end-users to manually update their personal settings leads to user error…
1 vote -
Alert tone for a user that received a call while monitoring an agent
When my agents monitor another agent calls, they do not hear when another call comes in while they are monitoring. There should be an alert sound when a call comes in for the one that monitors.
1 vote -
IVR repetition times and extreme time delay between each repetition
Based on current settings, the IVR message is repeated 3 times till there is some action. In addition, the time delay between each repetition is more than 10 seconds, as a result the customer hangs up the phone. We suggest the following enhancements:
- provide the option to change the no of repetitions (for example 1 or 2 or 3)
- reduce the time delay between each repetition to less than 3 seconds
1 vote -
Message Notification Settings - Pop up but don't include the message
Get notifications pop up, dont include the content of the message that is being received
0 votes -
Repository for Fax Attachments
Repository for Fax Attachments
To have a storage of the IB fax messages with attachments that can be used if they can no longer be found on the recipient's end.
0 votes
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