12972 results found
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Ghost Recording Line
Subject: question about recording a line
Description: We have an unusual request. We want to be able to call into a line that will start recording and give some folks access to it to pull the recordings. The idea is to conference in a call to it for recording that is outside of ringcentral. It appears we can auto record but it must be assigned to a device or app. Note, a live person will not be picking up this call, I need a way to auto pickup and record. What kind of options do we have?1 vote -
Auto-Revert to Default Voicemail After Scheduled "Forward All Calls" Period
Customers are following the exact same process they always have. Previously, the system would automatically disable the temporary forwarding rule and restore their original default voicemail once the scheduled timeframe passed. Request for system or feature enhancement to auto-revert to default voicemail in Admin portal and RingCentral app
1 vote -
preserve caller id from main number to operator extention to user
Hi Team! Hoping for your consideration on implementing this feature.
When a caller calls the main company number and the call gets answered by the operator extension then gets forwarded on any other user extensions on the account the Caller should retain their Caller ID.
All extensions are using Deskphones (POLY)
1 vote -
Admin view of Call logs from the Mobile App
Admin view of Call logs from the Mobile App
1 vote -
Add a Notes section in porting format so that we can explain what needs to be done
I am having a very difficult time with several ports because I can not type notes on what needs to take place. In lieu of that I end up in a bunch of back and forth emails with the porting team because I sent emails stating that the loosing carrier would like certain verbage put in notes and your porting team ignores it and this is leaving a very poor taste is new customers mouths. Please do better!
1 vote -
Automatic Reply When MSM is sent and cannot be received
We do not have MSM enabled for our users. We would like to have an automated message sent letting the person who sent the MSM know that the message cannot be received. It would also be great if we could be alerted when a MSM message was attempted to be sent to one of our numbers and who sent it.
1 vote -
Show "Callback" for Callbacks alongside Caller ID in Pop-Up Window
Create an option to identify whether a call is a standard inbound call versus a callback when the notification window pops up on the screen for a incoming call. This could appear alongside (under or above) the Caller ID so agents can see which type of call is coming in.
1 vote -
Analytics - Abandoned Calls
Develop an advanced analytics feature that distinguishes between legitimate abandoned calls and automated "robocalls" or vendor solicitations. By providing deeper insights into the nature of missed/abandoned traffic, users can accurately report KPIs to management without data being skewed by bot activity.
1 vote -
assign feature key
Please add Forward to the Assign Feature Key options that include DND, Intercom, Page, Directory, and Redial. We have a need to enable/disable Forward to the same number every day and would like to have a button on the main phone screen to do so.
1 vote -
Sending video clip from the mobile app
Submitting this feature request on behalf of the customer who wanted to be able to send a video clip through MMS from the mobile app, since most of their users are not tied to a workstation during the day.
4 votes -
App option to adjust call handling rules based upon Outlook Calendar sync.
The ability for call handling settings to automatically adjust when a user’s Outlook calendar status indicates they are “In a Meeting.” At present, the integration updates the user’s presence to “In A Meeting,” but calls are still routed through, leading to interruptions.
To prevent this, users must manually set their status to “Do Not Disturb.” It would be highly beneficial to introduce a configurable option that automatically routes incoming calls to voicemail when a user is marked as “In a Meeting.” This enhancement would streamline the user experience and reduce the need for manual intervention.
1 vote -
Merge recording and AI notes warning message
When the customer is in a call with an agent, he would hear 2 separate system messages to signal him that the call is being recorded and that RC AI is taking notes of the call.
Would it be possible to merge the 2 system messages into one when recording and AI notes is automatic on all calls ?
It would be less confusing for the customer
1 vote -
Ability to Generate and Export a List of All Teams in the RingCentral App
how do i get a list of all of the teams in ring central
I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates
Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to…
4 votes -
Device warranty information under admin portal
Is there an easy way for us to see the warranty information on the phones in the admin portal for future reference?
4 votes -
Allow Admins to Restrict Users from Changing Their Outbound Caller ID
Currently, RingCentral users can select their outbound caller ID from the Desktop or Mobile app, choosing either their assigned extension number or the main company number. While this flexibility is useful in some scenarios, it can create issues for businesses that rely on integrations, such as Salesforce CTI or Conversation Insights, where consistent caller ID is critical for accurate call logging.
We request a feature that allows administrators to lock or restrict the outbound caller ID for a user, ensuring that all calls use a specific assigned extension number and cannot be changed by the user.
2 votes -
Can you bring back the search feature in the text message templates?
With a recent update, the search feature disappeared in the text message templates, and it makes it difficult to find templates quickly.
4 votes -
Download SMS logs with Customized Columns
Ability to Download SMS Logs with Custom Columns on the reports. Currently not able to download SMS logs with the Status column. It only downloads with fixed and specified columns which is not complete as listed on the admin portal.
5 votes -
Allow call queue member to update the call queue's voicemail greeting/prompt.
Allow call queue member to update the call queue's voicemail greeting/prompt.
1 vote -
Bulk Actions
Request for an efficient way to bulk-manage or bulk-delete call history within the desktop environment.
1 vote -
AI receptionist to send out a custom SMS after each conversation automatically
AIR to send a SMS right after the conversation ends automatically without mentioning any keywords like booking or appointment.
1 vote
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