11248 results found
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Scheduling Feature for Calls
Having a scheduling app for clients to be able to book a call at pre-determined times, while following all HIPPA compliance guidelines (eg., similar to apps like Calendly but HIPPA compliant).
1 vote -
Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e
Description:
We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's extension number instead of the caller ID number or used in RC App. This would help to more accurately reflect the internal caller identity, particularly for users who may be calling from various devices or locations but need to be identified by their extension rather than the main number.Use Case:
Scenario: An employee calls from the main company number, but the recipient should see the caller’s extension number instead of the caller ID number or used in…7 votes -
Automatic Live Transcription for live call recording
Please add automatic live transcription for live call recording it will happen during a live call and in the start of recording a transcription is being generated
24 votes -
AI agent should be able to speak slower
AI receptionist should be able to create a setting that he/ she can talk slower
2 votes -
Download approved SMS/TCR application for our records
Now that my SMS/TCR application is approved, I would like a record of the specifics of our application so all staff can set up and utilize the content correctly. There is no means to copy or download the content of our application. Most forms can easily be adapted to save to text or PDF so we can have a record, so we would like to have that option available.
1 vote -
Download approved SMS/TCR application for our records
Now that my SMS/TCR application is approved, I would like a record of the specifics of our application so all staff can set up and utlitize the content correctly. There is no means to copy or download the content of our application. Most forms can easily be adapted to save to text or PDF so we can have a record, so we would like to have that option available.
1 vote -
SMS logs on Avaya account
The customer wants to have the ability to check the SMS logs from the admin portal and download them.
1 vote -
Retain faxes from specific number.
Would like to retain faxes from one number and do not delete it on the system.
1 vote -
Dual-Provider Number Activation Without Porting
Description:
The customer is requesting the ability to add a phone number from an external provider (e.g., T-Mobile or other carriers) to their RingCentral account without submitting a port-in request. The key requirement is to have the number remain active both on RingCentral and with the original provider.Use Case:
This would allow customers to use a single number across multiple platforms or systems (e.g., mobile device and RingCentral VoIP) simultaneously, without having to transfer ownership or service away from their current carrier. It's especially useful for users who want to maintain their existing mobile plans or services while still…1 vote -
RC Fax account forwarding to external fax number
Customer should have the option to forward RC Fax number to the External fax number for RC Fax account
28 votes -
remove beep sound after call ringcentral app
remove beeping sound after a call on ringcentral app
3 votes -
Ability to Recover Deleted Team
Customer would like to have an ability to where they can restore team that has been deleted accidentally
5 votes -
I suggest that when you forward your ring central phone # to your individual personal that the ring central # shows up on the personal lin
I suggest that when you forward your ring central phone # to your individual personal phone that the ring central # shows up on the personal line when someone calls. This will allow you to see if it's a personal call or your business number.
1 vote -
automatic copy to 2nd sms number
The ability to "bcc" to another text number automatically whenever you send texts and whenever a text is received, so almost like a bcc for email, but it will always send a copy of that text to a particular number for later access if needed to find it since the option to archive the full messages not just logs, is not yet available.
1 vote -
Have the ability to retrieve faxes that have not been received in the past weeks
we get faxes every DAY.. missng from 06/05 till today
how can I retrreive? what went wrong
we are in business, missing faxes not acceptable1 vote -
Use Polycom CCX 700 Phone Media features Background, integrated calendars, and Video conference meeting within the device
wanted to use Phone features like Video media for meetings, calendar integrations and background settings directly from the phone
1 vote -
Advocating Industry Support for SMS Messages Beyond 10 Segments
We would like to recommend that RingCentral consider leading an industry-wide initiative to advocate for the support of more than 10 segments in a single SMS message. While we understand that current limitations are influenced by underlying carrier policies and industry norms, we believe that RingCentral is in a strong position to pioneer a change that would benefit a wide range of customers who rely on longer-form SMS for essential communication.
Expanding the supported segment limit would enhance the user experience, reduce the need for message splitting, and support more effective communication for businesses in sectors such as healthcare, logistics,…
2 votes -
AI Notes/Transcription for CRM Loxo
AI Notes/Transcription should also work for Google extensions and for CRMs like Loxo.
2 votes -
Be able to classify in folders the user settings templates
Currently all "User settings templates" can be sort by name, created date.. which requires to have a naming convention to find the good templates.
Is it possible to be able the classify the user template under folders and subfolders.
For example if I have several user settings template to manage all bank holiday then I can put all of them in the same subfolder.It will be much easier to manager the templates like that.
Thanks
2 votes -
Have a setting where ONLY Admin can change user's passwords, or password changes have to go through ADMIN
Only allow for password changes for users through the Admin Portal or have to go through Admin to make password changes
1 vote
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