10977 results found
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option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list
Currently, call queue groups are displayed in the contact list when users attempt to send an SMS and browse their contacts. We want to prevent these groups from being visible to users while sending SMS or browsing contacts for SMS, but still maintain their availability in the company phone directory. We would like to add an option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list, while ensuring they remain visible in the company phone directory.
1 vote -
Substitute Caller ID for SMS
Have an option to use Substitute Caller ID for SMS
9 votes -
Need default option for FaceTime on 'Default for calls' on MAC
Need RC app to ask permission to takeover default video calling behavior. Client uses a MAC and every time they launch the RC app, it takes over as the default app for calling over Face Time. User would like option to choose default app for calling. Client is Tegna / UID 1853119021.
11 votes -
Bulk Upload Devices
It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.
24 votes -
Call Control: Call Queue Function
Implement a feature within call queue settings that allows administrators to configure an overflow routing option to an external phone number after the queue has handled a defined number of calls within a given time.
Problem:
There's a need for a mechanism to proactively divert excess call volume to external support resources (e.g., third-party help desks, on-call specialists) based on the actual number of calls handled.Proposed Solution:
1. Enhance call queue settings with a new overflow routing option: "Overflow by Call Count."Allow administrators to specify:
a. A "call count threshold": The number of calls that must be answered…
2 votes -
Administration Team Management
My idea is pretty straight forward. Us, as administrators of an organization on RingCentral should have access to manage Private / Public teams. As an administrator we should have access to everything within our RingCentral 'server / team' as we need to monitor our employees. I think this would be a great feature for everyone as we are confronted at this moment with this problem and there's no solve for it and I 100% was sure that there is an option which will allow us to do this, I honestly don't know how this is not implemented yet as I…
4 votes -
It would be nice to have an app that would help provision/program IP Phones that aren't supported by RC's Auto-provisioning feature.
It would be nice to have an app that would help somehow help provision/program IP Phones (like our 12 new VOiP Desk phones here at our office) that aren't supported by RC's Auto-provisioning feature.
1 vote -
Easily access call blocking guide
Need Help Blocking Calls
It's very difficult to find the page to block calls. Even after the agent pointed me to the support link where I could find instructions, I had to keep going back and forth between the instructions and the main site just to block another number this morning. Customers should be able to get to the page for blocking numbers with just one click.
Additionally, please update the website to make it easier to block calls. It's not obvious how to do so. When I search your website, I come up with far too many hits that…
3 votes -
Hide RC app stand alone
option to hide the standalone window, option is no longer available as shown on this KB:
https://support.ringcentral.com/article-v2/Using-the-standalone-window-for-phone-calls-in-the-app.html?brand=RingCentral&product=RingEX&language=en_US2 votes -
Common Idea to Increase Group Text Member Limit for bulk messages and images.
Dear RingCentral Support Team,
I hope this message finds you well.
We are currently using RingCentral for our communication needs and have encountered a limitation that we hope you can help us resolve. We have been trying to create a group text by entering phone numbers (without extension numbers) to send bulk messages and images. However, we have noticed that there is a limit of only 11 members per group text, and we are unable to add a 12th phone number.
Given that there are many applications that allow the creation of groups with up to 250 members, We Ring…
7 votes -
prohibit sending SMS
Allow admin to prohibit sending SMS to specified list of numbers
7 votes -
Display dialed number as incoming caller ID when forwarding calls to an external number
When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.
7 votes -
Enhanced Missed Call and Voicemail Logging Indicators
Summary
Requesting enhancement to the call logging system to include more detailed indicators for missed calls and voicemail routing. This will allow support and end-users to identify whether a missed call or voicemail was due to caller disconnection, lack of answer, or a network/system-level issue.Current Behavior
Missed calls in call logs do not differentiate between:Caller disconnecting before the call was answered
Callee not answering the call within the ring timeout
Voicemail entries do not specify:
If the call was routed to voicemail due to user not answering
If the call was sent directly to voicemail due to a…
1 vote -
Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.
A recent update allows me to listen to voicemails as they're being recorded, after I send a call to voicemail, and allows me to pick up the call if desired.
It would be nice to enable the same for calls transferred to my voicemail from other extensions.
Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.
1 vote -
stop sending sms when sms limit exceeded
We would like to turn off auto-purchase for SMS.
1 vote -
Option to disable the users from using company phone numbers as caller ID number
Looking for the option to disable the users from using the Phone number as their Caller ID number on the drop down.
1 vote -
Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls
Currently, for calls where the caller initiates the disconnect before the call is answered, the call result only appears as "missed." This creates some uncertainty regarding the exact cause of the missed call. It would be very helpful to include additional details, such as the "Disconnect Initiator" and whether the disconnection was a normal release or due to a system issue. This would provide admins with more in-depth data, helping them understand what exactly occurred with calls marked as missed in the call logs.
1 vote -
download notes from RC app
download calls and notes from the RingCentral App.
3 votes -
Ability to access Corporate Contacts (LDAP) on Yealink phone if the user is assigned to another site.
Yealink T48U | Need to access Corporate Contacts (LDAP) if the user is assigned to another site.
3 votes -
Enable/Disable internal & external call transfer feature
Is there a way to prevent call transfers on our ringcentral deskphones?
I have a need to prevent a single phone from being able to transfer calls in our out to other lines.
- we want to be able to enable/disable internal and external call transfer from our devices3 votes
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