12358 results found
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Parked calls should not ring to an extension
When a call is parked, it rings to a user that has presence setting: "Ring my phone when any user I am monitoring rings". Parked calls should not be affected by this feature.
1 vote -
Multi-Day / Date-Range Analytics Report Generation
Currently, RingCentral Analytics only allows reports to be generated on a per-day basis, requiring users to manually create and export individual reports for each day. For longer timeframes (e.g., 30, 60, or 90 days), this results in significant manual effort, as reports must be generated separately for each day.
Problem Statement:
Customers who need historical data across extended periods are forced to:Manually generate up to 90 individual daily reports
Download and consolidate data outside of RingCentral
Spend excessive time on repetitive administrative tasks
This limitation impacts operational efficiency, reporting accuracy, and customer satisfaction—especially for teams performing audits, performance analysis,…
1 vote -
create alert for unlimited extensions
would like to be notified when a desk phone assigned to a limited extension goes offline.
1 vote -
copy spreadsheet
we should be able to copy contents of any table or google sheet contents in message and table format should be maintained.
1 vote -
IVR menu to be able to set a designated keypress to connect the called to the set operator extension in the account
We frequently change the Operator extension in our account. We would like the IVR menu to have the option to connect calls directly to the set operator extension. This way, every time we change the Operator extension, we do not need to modify the IVR menu to update the operator extension of the day.
1 vote -
SMS ID
To have the ability to use the company name as the SMS ID Name not just the company main phone number.
1 vote -
Dual channel (stereo) recordings
We would like to request the option to retrieve high-fidelity, dual channel recordings of phone calls.
Original request: Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform
11 votes -
Feature Request – SMS / Campaign History Activity Tracker
I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.
The feature would include the following functionality:
A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.
Clear indicators of when and by whom the changes were made (optional…
10 votes -
Internal Direct Calls to Bypass Ring Group Settings
The customer is requesting a setup where internal calls are routed solely to the user's desk phone, mobile, or desktop application—excluding any additional users defined in their ring group settings. These ring group settings should only be applied to external or client calls received through the direct number shared with clients.
3 votes -
Recurring Holidays
It would be great if you could implement recurring holidays. It is very time consuming havein to set up every holiday for every customer year after year manualy. I think RC is the TOP player in the field but this featuer is long overdue. Eevn ZOOM can do that now!
Please consider. Thank you.2 votes -
can you do automatic pick up on call queues for one specific number?
can you do automatic pick up on call queues for one specific number?
2 votes -
Absorb free RingCentral account into company account
Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.
Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.
11 votes -
Modify Performance Reports View
We understand that certain columns in Performance Reports are included by default. However, it would be beneficial if administrators will be given the option to remove specific columns such as User Status, Voicemail Count, Department, Extension Number, and Total Handle Time (Outbound). Allowing this level of customization would make the PDF version of the report easier to read and more relevant to our needs.
3 votes -
Inbound Call Filtering Based on Area Code
Overview
Currently, our call routing system lacks the capability to filter or route inbound calls based on the caller's area code. This feature is available in some Contact Center platforms but not in our current setup. Implementing area code-based filtering would improve call handling efficiency, allow region-specific routing, and enhance customer experience by ensuring calls are directed to the appropriate teams or locations.Problem Statement
While Contact Center platforms offer dynamic and intelligent call routing, our existing system does not support inbound call filtering based on the caller’s originating area code (NPA-NXX). This limitation restricts our ability to:Route calls…
7 votes -
Configurable call queue Ring Settings per call queue member
When the call goes to the call queue, it rings to the first person and continues to ring to the first person, but then has the second person also get the call after two rings, and then it continues to ring to the first and second person, but has the third person start getting called after four rings, and so on and so forth. So, it doesn't end the ringing for the 1st person when it moves to the 2nd, it just continues to add more people into the ringing.
5 votes -
File Transfer Using Message in the Ring Central Application
As an admin we have the ability to allow or disallow file transfers in the Messaging area.
This option can be found in the Application by going to Settings/Administration/Messaging
Then drill down to Integrations Settings/Manage File Sharing
Manage file sharing
Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…15 votes -
Remove Country Code Prefix (“1”) When Saving Personal Contacts in RingCentral App
Currently, when users save personal contacts within the RingCentral app, the phone number is automatically stored with the country code prefix “1” (for U.S. and Canada). This causes compatibility issues when using these contacts in other applications or when exporting contact cards (vCards).
Allow users to save and export personal contacts without automatically adding the “1” prefix, ensuring better interoperability with other apps that rely on standard contact formatting.
2 votes -
"Bring Your Own Device" option is not visible for a common area phone
The "Bring Your Own Device" option is not be visible for a common area phone, but it's visible for a limited extension phone.
2 votes -
Admin portal template for changing email address domain
We are migrating our email addresses to another domain. We have tried to access and change the email domain for users in the online account under User > Templates; however, there are no options for us to change the email domain for multiple users in bulk within the account. It would be very helpful if we are able to update the email addreses in bulk in the account
2 votes -
Filter reports calls came in to each individual numbers assigned to one specific call queue
Customer would like to have an option to filter Filter reports calls came in to each individual numbers assigned to one specific call queue, the numbers assigned to one call queue should have the information as well showing in one report how many calls came in to each numbers assigned to one specifc call queue
2 votes
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