12301 results found
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Feature to have Super Admin the ability to delete another user's group chats without logging in as that specific user
Feature to have Super Admin the ability to delete another user's group messages in bulk without logging in as that specific user
3 votes -
Adding Users with phone numbers
When adding multiple users on the account, it should assign a phone number to each users but the phone number must be sequential and not just a random number.
1 vote -
Track Forwarded Call Queue Voicemails in Sent Items
Currently, when a voicemail from a call queue is forwarded via the online voicemail portal, there is no record or entry of this action in any "sent" folder or message history. The "Sent Items" folder is exclusively for faxes. We require the ability to track and view a log of all forwarded voicemails from call queues to ensure accountability and provide an audit trail. This feature is crucial for managing queue activity and ensuring voicemails are handled appropriately.
2 votes -
Share Voicemail via External Email
Share Voicemail via email
Currently, to share voicemail via email on the app, customers need to install Microsoft Outlook desktop app but as per customer, they are using Google Workspace and not Outlook.
Please have an option to use other external email instead of just MS Outlook app.
2 votes -
Configurable call queue Ring Settings per call queue member
When the call goes to the call queue, it rings to the first person and continues to ring to the first person, but then has the second person also get the call after two rings, and then it continues to ring to the first and second person, but has the third person start getting called after four rings, and so on and so forth. So, it doesn't end the ringing for the 1st person when it moves to the 2nd, it just continues to add more people into the ringing.
5 votes -
Enable Forwarding of Calls with Blocked Caller ID to External Numbers
Currently, does not allow calls with blocked caller ID to be forwarded to external numbers, resulting in an "External Transfer Failure." This limitation affects customer experience, especially for legitimate callers who wish to remain anonymous but still need to reach external answering services or agents.
We request the development of a feature to support forwarding calls with blocked or restricted caller IDs to external numbers, ensuring seamless call handling and improving overall system flexibility.
1 vote -
Substitute caller ID
When dialing out using the substitute caller ID, remove the option to press 3 random numbers before the call connect and ring to the dialed number.
RingCentral AU reference case # 28160699
1 vote -
Force Log off
In avaya when a user logs into a new computer they have to manually deatuthorise their old computer to be able to login to the new one, This is quite annoying as staff hotdesk a lot and are constantly contacting It support to get this resolved
1 vote -
Ability to call other carrier via Video call
Customers want to have an option on the RingCentral App where, if they call another carrier, they have an option to switch the call to a video call.
2 votes -
Missed call notification from call queue directly to RC app
We would like a feature to set the missed call notification from call queue Upon checking the notification setting for missed call under call queue extension > voicemail notification our only option for the notification is by Email and SMS, it would be better if the notification can be set to go directly to the messages in the RC app as notification
3 votes -
Use apple tv for Ringcentral rooms
It would be useful is we can use our apple TV as a display for the Ring central rooms
1 vote -
Customize Screen for Yealink Phones
Please let us be able to customize settings on our deskphones. Ideally, we could upload custom backgrounds to use for our customer-facing phones. We use Yealink T46U, T48U, T57W, and Mitel IP480s.
3 votes -
Fax Driver
The customer would like to have the ability to deploy the RingCentral Fax driver automatically and would like to deploy this administratively and not have to rely on their staff to install it on their end.
2 votes -
Automatic Meeting
Once a customer gets a call, an automatic meeting should be created for troubleshooting.
1 vote -
Have the ability to customize the dialpad on RC mobile app
Have the settings to adjust the dialpad (make it smaller or bigger) based on customer's preference
1 vote -
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY
7 votes -
Receive fax from traditional fax machine without need to configure the fax machine settings
Customer unable to receive fax from any traditional fax machine from their customers. This is very inconvenient for their business and customer. Specially that he needs to receive faxes and most of his customer still using traditional fax machine.
3 votes -
create custom auto-reply template
SMS keyword auto-reply is selective. It would help if another customizable template is available for holidays or other phrases
2 votes -
Call recording announcement to announce once on call queue overflow
We have set a call queue on our account to overflow to different queue when the queue is full as per testing with technical support when the call is transferred to another queue the call recording announcement plays again, we need an option to have the recording to only play once if the call has transferred to overflow
2 votes -
Include silence in the Ring central recording
we are integrating RingCentral with our record that supports different flavors including sip, sip rec, etc... When the customer plays a call back and the call was put on hold, we'd like to record that silence as well
1 vote
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