12301 results found
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Account Validation Prompt
The customer would like to get options to change the title of the account validation prompt from "Two-factor Authentication" to "Account Validation". This will help to avoid confusion from the customer.
1 vote -
Blocked numbers in user template
Add the option of blocking a number to the user template so that specific blocked numbers can be defined and applied to a set of user per template.
2 votes -
Connect to all numbers including Iristel within Canada
To be able to connect to Iristel numbers within CA
1 vote -
picture for inbound calls
Wants to see the profile picture of people who are calling me.
2 votes -
default voicemail greeting for user extension
option to edit the default voicemail greeting for user extension
5 votes -
Make the 'External Shared Contacts Directory' visible to the RingCentral Desktop Plugin
Although we enabled the 'External Shared Contacts Directory' as directed in the KB provided (https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), the newly added contact is not recognised by the desktop plugin but IS recognised by the Teams addon
2 votes -
Change message after after the telephony server detects a looping condition
Customer has requested that to change message played after the telephony server detects a looping condition.
Scenario: A caller enters a call queues, hears the greeting, which says if you know the extension of the person you are looking for please enter it now, caller enter extension number, call goes to extension but does not get answered User's extension is set-up to go back to the call queue if not answered. Again the caller enters the extension, goes thought the process again but this time after the call is not answered, it tries to go the the call queue however…3 votes -
Ability to request for the RingCentral to be whitelisted from other provider
Ability to request for the RingCentral to be whitelisted from other provider
1 vote -
Email to Fax — Under "Email addresses permitted to send faxes," use one specific email address for multiple users.
Trying to register one email address for multiple users under "Email addresses permitted to send faxes," however, getting an error that says "Email already in use on another account."
1 vote -
Make Task scrolling unlimited
Scrolling through tasks is currently limited to 18 before you have to click the "All Tasks" button to see the not displayed tasks. I would like to have unlimited scrolling so all tasks are always in the list.
1 vote -
2 caller ID
Set up 2 direct numbers for caller ID for the deskphone, where the customer has an option to do it on the physical phone.
1 vote -
Substitute caller id - RingCentral to RingCentral account
The customer is looking to use a phone number from another RingCentral account to be a substitute caller ID for his own RingCentral account.
5 votes -
Create an "on-call" schedule capability
Currently, we are missing an important functionality, which I'm sure others would like to see also - the ability to schedule our employees to be "on call" after hours. Our firm handles many levels of emergencies, and thus needs to be able to be contacted 24/7. We handle this by putting certain people "on call" on a rotating basis. For example, this month, I'm on call - so if someone has an emergency at 3am, my phone rings, but nobody else in the organization gets the call. Next month, someone else is on call... and we rotate that schedule throughout…
1 vote -
After hours - Exemption
It would be ideal if there were a way to create an exception to the after-hours rule—specifically, to allow internal calls to still ring the device even when after-hours routing is set to forward calls to a mobile number.
4 votes -
Reply stop option to one particular email/text to stop receiving messages
Reply stop option to one particular email/text to stop receiving messages
I want to do is reply STOP to one particular email/text so I stop receiving messages from that one particular number.
How do I reply to a text in RingCentral?
2 votes -
Toggle the caller ID from the desk phone and apps from a different sites
Toggle the caller ID from the desk phone and apps from a different sites.
As an
example, they make a call at 9 AM and want it from the primary caller ID.
Then at 9:10, they want caller ID to come from the additional site. How
can the change be made on softphone and desk phone, EASILY.4 votes -
parked call to send a message to group
Customer would like to have the ability to send a message to the glip team instead of entering the names of the extension they want to send a message to notify there is a call parked in a specific park location.
2 votes -
Ability to record a greeting after the caller left a voicemail message
The customer would like the option to set up call forwarding so that callers can leave voicemail messages after the tone and then hear a separate recorded message once their message has been recorded.
6 votes -
Exporting detailed call logs
Customer Request Summary:
The customer is requesting a more detailed view of call logs within the Call Queue Management interface.Current Behavior:
At present, when call logs are exported or downloaded, they display only basic call information. These logs do not include comprehensive routing details—such as whether and where the call was forwarded.Customer Expectation:
The customer expects the call logs to show the full call path, including any forwarding actions or transfer destinations, to better manage and audit call handling across their call queues.4 votes -
View Call Queue Recordings within the Mobile App
Our main sales phone number funnels through a call queue. I can view recordings of call queue calls in the admin portal, but would like to be able to view them through the RingCentral mobile app as well.
2 votes
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