12301 results found
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A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or th
A feature in the admin portal where it can be seen if the user is specifically using the mobile app (and whether it is Android or iOS) or the desktop app (and whether it is Windows or Mac).
1 vote -
Receive call notification from my added account while logged in on a different account
I want to receive a notification when I received a call on my added account on RingCentral App while logged in on the other account.
For example: I am logged in on Account A and I received a call on Account B, I should receive the notification on my Account A that Account B has an incoming call and be able to answer it for convenience without needing to log out or log in
3 votes -
route the call to autoreceptionist if no one answers
route the call to autoreceptionist or a greeting if no one answers: cx wants to have a message/announcement if the user didnt answer the call but he doesnt want the call to end after the announcement is played.
1 vote -
List of external numbers that has been used for call forwarding
To have an option on call logs to generate list of external numbers that has been used for call forwarding of a user
2 votes -
ADD Poly ATA 400
ADD Poly ATA 400 as supported as most of polycom phones are RC Supported
3 votes -
Enable background music on speakerphone activation on desk phones
Request to add a feature that allows background music to play on the speakerphone only when it’s activated.
The customer's previous phone system allowed background music to be activated by entering a code, playing continuously whether or not the phone was on a call. The customer would like to have similar functionality in RingCentral.1 vote -
To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present
To migrate a number with a swap, update only the fields containing the old number with the new number. The new number should then be present in all relevant fields.
2 votes -
schedule invites
We need a way to mass schedule invites instead of having to do one user at a time.
1 vote -
Support for a Shared "If No One Answers" Audio File Across Multiple Users
It would be helpful to have the ability to assign a single shared audio file for the “If no one answers” voicemail greeting across multiple users or user groups.
Currently, each user needs a unique recording — especially if their name is mentioned — which becomes impractical at scale. Allowing admins to upload one general message that applies to all (or selected) users would simplify system management and improve efficiency.
1 vote -
Option to change the via RingCentral label to the company's business name
The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.
11 votes -
..png.png format image MMS sending shows "Message cannot be sent".
When sending MMS to customers , ".png" format image sending shows "Message cannot be sent".
I need to convert the pictures to.jpg format every time in order to send them successfully.
May I ask what causes this?2 votes -
Task Window
- Can you make the default screen of task slightly bigger
- Rather than task replies in the left pane, could you please move the "task title, status, assignee" to the top section and have the task replies in the bottom half, so that more content is displayed in the replies. Cause even if I maximize the task window, the replies are still pushed to the left pane and limit the view of the replies.
1 vote -
Allow all USERS to read & reply to all sms messaging
I don't understand why everyone in the office who are ringcentral users cannot read or reply to all sms messages that we get. This feature is critical to our daily duties. This will allow all and any users to read and reply to our customers without relying on only one staff. To avoid unnecessary wait time for all customers and prevent miscommunication.
1 vote -
No delay in loading previous texts in the RC app
The Customer wants no delay when it comes to viewing previous text conversations.
Currently, there's a delay, they are forced to refresh the thread multiple times, before the previous texts become visible.1 vote -
disconnect the call when there are no response for 3 times call screen
Customer would like to have an option when call screen ask for the name and the caller did not respond for 3 times the call will disconnect.
3 votes -
have the Dialer except phone numbers with the format of (***) *** XXXX . Basically ignoring the prenthesis around the area code. I consider
To have the Dialer except phone numbers with the format of (**) ** XXXX . Basically ignoring the prenthesis around the area code. I consider
1 vote -
allow for the volume to be adjusted on a custom greeting upload, mp3 or .wav file.
When you upload a mp3 or wav file for a custom voicemail or greeting the volume is obnoxiously loud. There is no way in the application or on the portal to adjust this. I contacted support today and they said this was already in the feature requests but could not find it. The ability to upload a custom greeting/voicemail file is great but, if the sound is as high as it comes across it causes distortion and just sound bad.
1 vote -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
7 votes -
Enable DND for messaging only
It would be nice if we can enable DND function for selective feature like for phone calls only, messaging only or SMS.
1 vote -
Message Send Failure Notification
When sending a text message, if the message doesn’t go through, there is currently no notification or any indication that it has not gone through. It takes returning to the messaging thread to see that it was unsuccessful. Please enable either a notification or “red dot” over the texting icon and the message thread to indicate when this has happened. Akin to if a message has been received.
1 vote
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