12011 results found
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AI Receptionist for User Extension
Set a dedicated AI receptionist for a user extension when the digital line was being dialed.
6 votes -
Swipe option to leave a VM or send an Automatic mesasge
Have an option to :
when a call comes in, have a button to send to VM
when a call comes in, have a button to send a text (with various messages like, "Can't talk right now, I'll call you back shortly".2 votes -
Ability to search text from the file attached to the sent fax
Need the ability to see the patient name from the file attached to the sent fax
1 vote -
Personalize CNAM for a phone number or user extension
Capability to assign a personalize CNAM for a phone number or user extension.
6 votes -
Block Robo calls
Have the ability to remove the audio greeting or change the audio greeting on Block Robo calls
3 votes -
Opton to put a user as a Super admin but shoudn't have the capability to chnage anything on the account
Option to put a user as a Super admin but shouldn't have the capability to change anything on the account
2 votes -
Disable Auto Purchase Calling Credit
Please add the ability to disable the auto-purchase calling credits on the RingCentral end or Admin Portal platform.
3 votes -
Remove "Message" tab in RC desktop app
Is there a way we can remove the "Message" tab in the RC desktop app for certain users?
1 vote -
Phone Numbers in Inventory - SMS and Missed Calls Routing
Capability to route the incoming SMS and Missed calls of the numbers in the inventory to other extensions in the account.
1 vote -
Ability to have a different company name displayed on the ringcentral app
Need to have an option to have a different company name displayed on the ringcentral app for users to have different field but still working on the same site/company
3 votes -
Advanced Call Queue Reporting for Missed Calls
The current call queue reporting system logs missed calls as individual entries, which can create confusion when multiple notifications for the same call appear. To enhance reporting accuracy and usability, we propose an Advanced Call Queue Reporting for Missed Calls feature.
Proposed Enhancement:
Missed Call Consolidation
Instead of logging every missed call notification separately, the system should consolidate missed call attempts from the same caller within a single call session.
Example: If a caller attempts to reach an agent multiple times within a defined time window, it should be recorded as one missed call entry instead of multiple.
6 votes -
Alert or indicator that a call is on hold.
There should be an indicator or alert sound when a call is on hold for a specified period.
4 votes -
Audit Trail Logging For Template Changes
Templates can significantly impact various system settings, including call handling user information and other configurations. Currently admins lack visibility into modifications made to templates, making it difficult to track chagnes, troubleshoot issues, and maintain compliance. By loggin template modifications in the audit trail, admins will have a clear record of all changes, improving transparency, security, and operational efficiency.
Feature Requirements:
Audit Trail for Logging Template Changes:
1. Record when a template is created, modified or deleted.
2. Capture specific changes made within the template
3. Include the affected settings (ie call handling, user configurations...)User and Timestamp Tracking:
1. Log…3 votes -
Displaying Caller ID Instead of Call Queue Name on Incoming Calls
The customer wants to remove the call queue name when a user is receiving a call. They would like to display the caller ID or the number of the person calling instead of the call queue name.
3 votes -
Save AI notes and transcript
A feature in which a user will have an option to save AI notes and transcripts to a different drive. For example save to PC and third party cloud storage
3 votes -
Caller ID advance tools to identify the caller
Customer would like us to have Caller ID advance tools to identify the caller phone number or company name even if they they did not set up anything on their end
1 vote -
AI Transcription Masking
We have a customer who would like to have control over AI transcription, specifically a feature that allows them to mask sensitive information from the call to ensure it complies with HIPAA regulations.
5 votes -
Hide phone number and caller id on HUD active call
Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.
5 votes -
Exclude Automatic Call Recording of an extension
Ability to remove call recordings on company recordings for a specific extension
1 vote -
Maximum Hold Time
We would like to have a feature wherein when my user puts the caller on hold, the call will automatically go back to the user extension after a certain threshold (i.e 1 minute). Or if it is possible that a call on hold for more than the threshold will automatically be transferred to a different extension or call queue
3 votes
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