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  1. አንድነት መረዳጃ እድር የተቋቋመው ኢትዮጵያውያንን ለመርዳት በመሆኑ አባል ለመሆን እየፈለጉ
    የመመዝገቢያ $525።00 ዶላር በአንድ ጊዜ መክፈል ለማይችሉ ቅድሚያ $225 ዶላር በመክፈል፤ ቀሪውን $300 ዶላር ከጁላይ ጀምሮ በየወሩ $100 ዶላር በመክፈል ሰፕቴምበር ላይ ከፍለው እንዲጨርሱ ቦርዱ ወስኗል።

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. AI receptionist for call routing in the admin portal

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Custom Tag Creation: Allow admins to create and manage a set of tags specific to their business (e.g., “VIP Client,” “Billing Issue,” “Demo Request,” “Tier 1 Support”).

    Tag Assignment: During or after a call, users can assign one or multiple tags to the call. This can be done via the app or softphone interface.

    Search & Filter: Tags can be used to filter call logs and analytics, improving reporting and insights across departments.

    Integration Potential: Tags could be synced or pushed to integrated CRMs (like Salesforce or HubSpot) for deeper customer context and automation.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. Customer would like to have the "Call waiting" feature to be available with Physical phones. This feature is currently available with RC Desktop/Mobile app only

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  5. We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…

    9 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. This feature refers to a system functionality where any incoming phone call received by the company is automatically analyzed, and if the caller’s phone number is not already saved in the company’s contact database, it will be automatically added to the system

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. The size of the app is rather large. When you update the app version, the system keeps the previous version of the app which adds to the issue. Would like the system to automatically uninstall the old version of the app or override the old version so there are not multiple instances.

    4 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  8. When faxing out, after selecting personal contacts and sending it, the cover page should include the contact's company information and phone number.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  9. Ability to change the Email address from the RingCentral University when it has a different email address. Customer was able to login using the email address associated on their user ext. but on the Profile, it has a different email.

    2 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  10. I want to send text with automated RoboSMS to bulk numbers.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Current behavior:
    Create a Site Call Handling Template, then apply the template to the site's Auto Receptionist Call handling Custom Rules.
    Update the Site Call Handling Template. The updated template does not update the site's custom rules to which it was previously applied.
    To get the updated Site Call handling Template applied, you need to re-apply the template to the site's Call Handling Custom Rules.

    Expected behavior:
    Updates to a Site Call Handling Template should automatically apply to wherever the template has been applied.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Currently, Workflow Builder limits SMS ID to direct lines only. We propose enhancing this feature to allow the use of alternative phone numbers as SMS IDs. This expansion would provide greater flexibility for businesses with multiple phone lines or those wishing to use dedicated numbers for specific workflows.

    Key benefits:
    Increased versatility in workflow design
    Better alignment with diverse business communication needs
    Improved customer experience through consistent, recognizable SMS IDs

    We believe this enhancement would significantly improve the functionality of Workflow Builder and appreciate your consideration of this request.

    8 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. We want to use a conference call line without a participate code.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. We want to use a conference call line without a participate code.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. Please add an option to add an Automatic Opt-out template when sending SMS on the Ringcentral Desktop App.

    10 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  16. Sync RC desktop application contacts to Polycom CCX600

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. I have multiple numbers, when a client texts or calls one of those numbers I want my reply text or call to automatically show from the same number they contacted. Right now I have to manually change which number to send from I often send from the wrong number as a result

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Currently, very few supported phone types (such as the Poly VVX series, which are now mostly end of sale) have a Ringdown option that is programmable via the admin portal or "service web".

    It would be beneficial to have ringdown, hotline, or autodial functionality programmable for all supported phone types on the RingCentral platform via the admin portal.

    6 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.

    Possiblities:
    • Phone number
    • Extension
    • User name
    • Device Serial Number
    • Device model
    • The site/address
    • ’Attention to’ line

    Right now, I have to know the date ordered & then manually check each order to find the one I need.

    7 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. The call is blocked due to inactivity. how to stop this without downloading the app i dont like their app

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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