13245 results found
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usb-c adapter Jabra Link 390 compatibility issue
The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.
7 votes -
Disable 2FA Requirement on a Certain IP Server/Location
Devices within a certain location should no longer require an OTP/code when signing in to different devices. The two-factor authentication should detect the login within the same server and should no longer require repeated 2FA/OTPs across computers/devices.
1 vote -
Send fax transmission results to email of fax sender
We have a number of people who can do email to fax for a specific extension. As it is, when someone sends a fax via email, they do not get a notification of the fax transmission results. We do not want all of the email to fax users get all fax transmission results, just for the ones they send.
2 votes -
IVR Routing: Return Call to Dialed Number When Keypress is Selected in IVR
I finally got they Poly phones plugged in at my remote restaurant. I have an IVR set up & I have all the prompts set up but I cant find where to set it to USE this menu when someone calls.
the phone # for this remote restaurant is 317-548-0749. it should go to the IVR Menu called 3141 Menu. then if they press 3 it should ring the physical phone at the restaurant.Summary:
caller dial the user number route call to IVR when caller press key press 3 it should route back the call to the number dialed…
2 votes -
Ability to play the recording while seeing the transcript/notes all on the same tab/screen.
Ability to play the recording while seeing the transcript/notes all on the same tab/screen.
2 votes -
Able to select default region in the RingCentral mobile app
Able to select default region in the RingCentral mobile app. Currently we can change the region but after sometime or closing the mobile app it will revert back to UK/US. I want the region we select be the default.
1 vote -
show the caller id for inbound SMS
caller id should show when we receive inbound SMS
4 votes -
Been able to toggle Whisper mode on/off
Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off
6 votes -
check the call queue extensions listed on a specific call queue template
Option in call queue template to check the call queue extension who are using it.
1 vote -
Global Hotkeys
Alt + A is a helpful hotkey. However, there should be a setting to make this, and others, a global keyboard shortcut (not dependent on RC App being the active window). I would like to be able to answer a call without having to change windows.
1 vote -
To have local numbers from the following local exchange
To have local numbers from the following local exchange:
Crooked River
Saskatchewan S0E 0R0
CanadaDixon
Saskatchewan S0K 2A0
CanadaMelfort
Saskatchewan
CanadaTisdale
Saskatchewan
Canada2 votes -
Support for 7-Digit Local Dialing and Optional Outbound Prefix (e.g., "9")
Request to support simplified outbound dialing behavior, allowing users to:
Dial local numbers using only 7 digits (e.g., 555-5555) without including the area code.
Use an optional outbound prefix (e.g., "9") followed by the phone number to initiate outbound calls (e.g., 9-555-5555).
Current Behavior:
Outbound calls currently require full 10-digit dialing (area code + local number). Prefix-based or 7-digit local dialing is not supported.1 vote -
Live Chat for Lower Than 5 Users/Licenses
Access to live chat for fewer than 5 users/licenses.
1 vote -
adding option
Add Xfinity as an option to notifications
1 vote -
Call log report feature on the desk phone
The call log report feature in the admin portal should be available on the desk phone
The customer wanted to see the call log report details on his desk phone.1 vote -
Preview of new chat and SMS sent to email
receive a preview of the contents of new chat or text messages sent to our emails, similar to how we currently get previews for voice messages.
2 votes -
Option to Stay on available status from desktop app
Option to Stay on "available status only" from desktop app and not to go on grey if there is no activity from the app so people could know that your are available.
2 votes -
Site Specific Assignments For Contact Center Numbers In Service Portal
To improve operational clarity and reporting accuracy, contact center numbers should be assigned to specific sites rather than a general site like "Company." This ensures better tracking of call volume, agent performance, and regional service demand. It enhances accountability by associating each number with a physical location or department, simplifying audits and compliance. Site-specific assignment also enables targeted routing, localized messaging, and resource allocation. Without this, managing multiple contact numbers becomes inefficient and can lead to miscommunication across teams. Implementing this feature would support scalable growth and improve overall contact center performance.
3 votes -
CIF version 2.0
CIF version 2.0 availability for Microsoft dynamics 365 download
3 votes -
Custom Roles for Message Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the message-only extension without having access to the entire group settings.3 votes
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