12906 results found
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Email notifications for direct messages, even if there is activity in the app
I would like to continue receiving email notifications for direct messages, even if there is activity in the app, as long as the message hasn't been seen or opened within 15 minutes. In that case, the email notification should be sent after the 15-minute window has passed.
1 vote -
Download Users list with their team and admin's name
To be able to download Users list that includes the name of their team and admin
1 vote -
Program the Polycom VVX 450 to automatically enter the PIN for me
It would be helpful if there's a program where the Polycom VVX 450 would be programmed to have the pin be automatically be entered when calling someone
1 vote -
Customizing Tabs on the RingCentral App
Ability to move/drag/customize the tabs on the RingCentral app for a better UI experience.
1 vote -
Customizing Message Tab on RingCentral App
The messaging tab usually doesn't show the messages right away with the older versions of the RingCentral app. Is there a way to use that interface by choice? No previews of messages unless selected,
1 vote -
Call Queue number as Fax Caller ID for Non Call Queue Members
Ability to use Call Queue number as Fax Caller ID for Non Call Queue Members
6 votes -
fax delivery report
Customer wants to include on the fax delivery report a reason why the fax failed. i.e. the line was busy on the receiver’s side.
2 votes -
Feature Request – Allow Support Agents to Remove Email Addresses Upon Request
Hi RingCentral Team,
I’m reaching out to request a reconsideration of the recent policy change regarding email address removal. Previously, we could request RingCentral Support to remove or update an email address on our behalf, but now we are required to log in and make the changes ourselves.
While I understand the importance of data protection, this change has introduced unnecessary inconvenience and frustration for customers like us. In many cases, our users may not have direct access or technical expertise to perform these changes, which makes it more difficult to manage our accounts efficiently.
I’d like to request:
A…
3 votes -
Ability for the Super Admin to update the password only without changing the PIN, Security Question, and Answer
As the Super Admin, we need to change the other user's password without the need to update the PIN, Security Question, and Answer to save the changes on the security details.
2 votes -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar
Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.
We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).
5 votes -
Super Admin to view and edit the workspace on his end.
The client wanted to have an option to view and edit his employees with RingCentral workspace on his end.
2 votes -
New message app icon
Currently the app icon in the taskbar will show a little red dot at the top corner if there's a new notification. This can mean anything - a missed call, new voicemail, message, etc.
It would be really helpful if there could be a different way to indicate new 'message only' notifications. Something like a chat bubble icon that could be visible from the taskbar so it's visible at quick glance.
2 votes -
1 vote
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This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023.
This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023. ..a daily frustration. We need it as an option in settings, being able to choose on our own the time limit. I personally need more time for my RC website screen to stay posted while I work. I'm willing to accept limitations but logging in every 10-15 mins is ridiculous. I just need to keep it open on my screen for much longer than it allows. Please see the importance of Call Queue Management visibility from a…
1 vote -
Call Logs and Recording Deport
The ability to generate and export a report containing both call logs and call recordings in a single file.
3 votes -
Blocked Caller ID For Faxing
Option to send fax using the blocked caller ID and show the email notification the sender as anonymous as well.
1 vote -
Number Storage
Access to the AL numbers reserved on the customer UID Number Storage:
- We need to have access to see the list of numbers reserved on the Number Storage list.
- The ability to move numbers from Number Storage to Inventory.
- Only available to Super Admins.
25 votes -
Make a feature that sends numbers straight to voicemail if they call back to back in a short duration of time
Basically if somebody keeps “spam “calling you back to back to back and doesn’t leave a voicemail essentially the message will say you have called too many times or attempted to call too many times in a short duration please try again later. Just so that way people stop spam calling over and over again without having to block their number.
1 vote
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