12906 results found
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Call Control: Call Queue Function
Implement a feature within call queue settings that allows administrators to configure an overflow routing option to an external phone number after the queue has handled a defined number of calls within a given time.
Problem:
There's a need for a mechanism to proactively divert excess call volume to external support resources (e.g., third-party help desks, on-call specialists) based on the actual number of calls handled.Proposed Solution:
1. Enhance call queue settings with a new overflow routing option: "Overflow by Call Count."Allow administrators to specify:
a. A "call count threshold": The number of calls that must be answered…
2 votes -
SMS Reporting | Distinguish between internal and external SMS and Track failed SMS attempts
We would like to request an enhancement to the current SMS reporting system on the admin portal. Specifically, we need the ability to:
Distinguish between internal and external SMS – The current reports do not separate internal SMS from external SMS. A clear distinction in the logs would help us easily identify and filter these messages.
Track failed SMS attempts – Currently, there is no way to track failed SMS attempts. Adding a feature to report on failed SMS deliveries would provide more visibility and allow for quicker troubleshooting.
1 vote -
External Shared Contacts Directory - Extension
For the External Shared Contacts Directory, to add a column for extension #, next to the company main number. This allows the Admin to share extension numbers .
2 votes -
decrease time in ring back for call park
decrease the timing of the parked call ring back to below 5mins
3 votes -
ASAP HELP/ Ring central new update trouble/ TEXTING
Every time I send a text, it wants me to send a new text right then and there. Even when there is an existing text thread, it wont show me right then and there. I see how this feature can be helpful if there's not an existing thread. But now I have to send a "." txt then jump back into what was just said previously. I don't want potential drivers to think that this is unprofessional. But at this point its becoming a hassle. It would be nice if the system acknowledges that there isn't an existing thread to…
1 vote -
text
the new way to text is not efficient. When in business, you have to follow a thread. The new pop up "blind text" is annoying and time consuming as you have to use the search bar. You simply can no longer put in the number and pull up your thread. What used to be an efficient one step process is now 2 -3. We could pull up text, hit dial to leave a message, and follow up text. Now we have to dial, go back and insert number for text, and then text blind. When working with candidates it may…
2 votes -
Quick toggle for deskphone pairing
Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.
6 votes -
Ability to show incoming calls for IOS when on Silent mode
When turning on the Silence incoming calls on IOS mobile app, it doesn't show a pop up window for the incoming call. We need a setting that will show an incoming call on the phone even if its on silent mode to answer it.
1 vote -
Inquiry Regarding Two-Factor Authentication and Sharing with Others
customer would like to know if it's possible to receive two-factor authentication from this number and share it with one person or a group.
1 vote -
Add a time frame to DND status
We need the ability to add a timer to DND setting. We have users who set this when on meetings or at lunch, but then they forget to change their status as available affecting the phone queues for everyone. The ability to clear the status after a selected time frame would be greatly appreciated so that it's not reliant on manual updates.
3 votes -
Multiple Users on 1 Digital Line
Fred wanted to have 1 DL with multiple logged in to it and wanted to have the ability to transfer call from 1 user to another while using 1 Digital Line
2 votes -
Use Company Main Number as caller ID for texting from all extension for all users.
The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.
62 votes -
Global RingEX: Philippines to be assigned as Company Main Number
We have purchased an international number (Philippines), and we would like it to be the main company number for our account.
The ability to also make outgoing calls using the purchased Philippines number.
3 votes -
Users extension- Routing to Company greeting
From calling the company number routed to an extension. if no one will answer the call from the extension then there should be an option to route the calls to a company greeting which gives the caller an option to press which department/person they need to speak too.
2 votes -
Option to take no Voicemail for a user
The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,
8 votes -
Ring Central Integration for HubSpot to include being able to access ring central in the new "Sales Workspace
Need to submit a request to update the Ring Central Integration for HubSpot to include being able to access ring central in the new "Sales Workspace
1 vote -
Force users to change their voicemail pin every X amount of days
Is there a feature we can enable that will force users to change their voicemail pin every X amount of days?
1 vote -
Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal
Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal
1 vote -
Bring back opening full text message window after entering phone #
Having an "opt out" option added in the last update is great. However what isn't great is that I can't see message history (if applicable) after typing the number. I would like an option in settings to bring this functionality back - searching for a number is a workaround I can use in the meantime, but I prefer seeing message history as soon as I type the number like it used to.
1 vote -
to have a Reply feature for a particular chat message
There's no way to "reply" to a particular message once it's "buried" with other messages already, we can only continue chatting but no way if I want to send a response to a particular message, like in any other chat/message platforms
1 vote
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