12290 results found
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Disable auto launch app using script
Would like to push a script to disable the RC app from auto-launching. We know that end users can disable RC App auto launch but we would like to be able to do it for them.
9 votes -
Allow users to create a generic out of office message.
Allow users to create a generic OOO message.
Separately, they could record the time frame they will be out of the office.
This would (conceivably) allow them to record one message for reuse.
Example:
You have reached the voice mail for Veronica Lee.I will be out of the office from [variable-Start Date] to [variable End Date].
I you need immediate assistance, please contact the Help Desk.
If your request requires my personal attention, please leave a detailed message and I‘ll get back to you when I return to the office.
8 votes -
Multi-user device Provisioning
Provisioning multi-user device take awhile. Audio code takes minimum of 15 minutes to reflect that it is provisioned.
1 vote -
Allow non-super admins the ability to change user role domain
Site admins cannot change Role domain when creating new users or when editing current users. The area to select a role domain is grayed out and cannot be selected.
2 votes -
1 vote
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Phone tab on RingCentral app shows more information
I like to have a history of the calls with the display showing the date, the time, and how long the call lasted. I like having that so I could go through and make sure I had billed clients for all the calls. For some reason, the main display only shows for the current week the day ("Tue", for example) with the time and length of the call. I have to click on each call to see the incoming time and remember that Tuesday was February 27. It used to show all on one display, the time of the incoming…
1 vote -
Auto DND Feature after certain period of inactivity
We should have an option to put the Agents on auto DND after a certain time of inactivity as at times they forget to do the same and if call handling is set as longest idle we do lose the calls.
2 votes -
automatic tagging function
Customers want to have an automatic tagging function where when doing a call it will automatically tag the name of the person who made the call
2 votes -
See all support cases in the support portal
It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.
18 votes -
Multiple pick-up buttons for each call queue
The customer would like to have multiple pick-up buttons for each call queue
1 vote -
Hide the Receive email notifications for text messages in the app
Would like the option "Receive email notifications for text messages," in the app to be hidden/greyed out for end users.
1 vote -
Option on the Admin's Side to Update the Calendar Presence of the Users on the Account
To have the option on the the admin's side to change the calendar presence of the users on the account.
2 votes -
Business Analytics Additional Metrics
To have the additional metrics for User SLA as we only have the Queue SLA currently.
1 vote -
After call work status of member per Queue
A feature where the manager of the queue can manage on which call queue will a member only not receive a call if on After call work status given that the member is included in multiple queues.
1 vote -
option to upload csv file and ability to segregated per file
option to upload csv file and ability to segregated per file
2 votes -
robo calls call routing
we need a call routing setup for robo calls and not just blocking them
9 votes -
Presence
I recently added two new employees to my Presence. I would like to sort them alphabetically "automatically" instead of removing and re-adding them one by one to arrange them alphabetically
2 votes -
missed call notification on message only extension
Missed call notification for Message only extension
3 votes -
Add an option to option to customize the block call message using the Admin portal page
Add an option to option to customize the block call message using the Admin portal page
7 votes -
Ability to monitor transferred calls
It's best if we have the option to monitor a transferred call. It will be a great help for trainings and quality purposes within the company.
2 votes
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