11985 results found
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Misleading Call Log Display on RingCentral Desktop App
The call logs report under Settings>Phone>Calls tab are misleading in RingCentral Desktop app version 24.1.10.3459 with New app layout with unified inbox. For example, I called the customer on her direct number and it shows her name on the 1st line of information followed by Outgoing call tagging in the 2nd line. It seems like the customer called me instead of me making an outgoing call to her.
1 vote -
Since RingCentral is now flagging calls as "SUSPECTED ROBOCALL" give me the option to block "SUSPECTED ROBOCALL"
It would be helpful because almost all of the calls I receive on my RingCentral number are suspected robocalls.
6 votes -
Convert guest user to an actual user extension
I have guest users on my account that I wanna be able to manage and convert as an actual user extension.It will be easier to have settings to have these guest users converted to an actual user extension
3 votes -
delete items in the mobile app main menu
RC mobile app to have options for which items to appear. other than rearranging the app, an option to totally delete items that is not needed or unused, so they won't appear on the menu
1 vote -
Disable call park notification on desk phone
It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying
11 votes -
Changing the default name from being the main super admin/main extension
When an organization uses their main number as the fax caller ID or fax number as the sender, it would be beneficial if we could change the name from the default main super admin user. We had a ticket come in from a customer that was confused as to why a user who no longer works there is showing as the "From" user on faxes.
4 votes -
Add an option in RC app to send fax to an email.
When using the RC app, users should have the option to send a fax to an email address when selecting "new fax" in the inbox.
1 vote -
Bulk Notification for Voicemail (Voicemail to Text)
Bulk Notification for Voicemail (Voicemail to Text).
- We are using RingCentral's service only to receive Voicemail Messages from our Client. We would like to have an option to receive Voicemail Notification by bulk not per call. It would help us to get all the details that we need instead of clicking/checking emails per voicemail per call.4 votes -
Corporate Directory Not Showing up on Poly Phones
Customer would like to be able to see their corporate directory to show on their RingCentral Provided desk phones.
8 votes -
reports of declined and abandoned calls
to have reports showing declined and abandoned calls from admin portal
2 votes -
Disable Direct calls
Customer is requesting an option to disable direct calls to an extension but still allow the user to receive calls routed from another ext.
6 votes -
Presence Status Change Notification
Provide a notification when a HUD contact changes from busy, to DND, to available. Enable notification of status change by HUD contact. For example, when a HUD contact changes from "Busy" to "Available", provide a notification of the contact status change. The feature could be an additional option when selecting the Ellipse's for a contact in the HUD list.
14 votes -
Ability to add chats into multiple folders/groups instead of moving it
I have a lot of chats (private and group as well), so I use folders to manage them. For instance, I have a Team folder with chats with my teammates. However, some of my teammates are members of different projects or teams. So, I want to add such conversations and chats in multiple folders instead of moving them to one folder.Another example. My chat with my manager is in my Team folder now. But I also have conversations with different managers in other teams, so I want to create a Managers folder to add my manager to both folders. This…
1 vote -
incoming new calls to automatically put on hold
if I am already on a call, the other calls still ring through. I would rather they be placed on hold until I finish my current call.
2 votes -
Blocking Robocalls Using Local Number
The customer would like to ask for feature that can block robocalls even if they are just using local number with their main company number
2 votes -
Message data import feature
-Requesting a feature near as a message data import feature
- A feature in RC App so we can import the contents and histories of your users’ and groups’ conversations to RC App
Calendar events
Shared files
Task details
Lists of members and guests4 votes -
Option to disable call recording announcement per call queue
We have our valued customer who's idea might be beneficial to our platform. The account has an Automatic Call Recording to all call groups and users. When a call comes in to 1 call queue, the play recording announcement plays. However, with their current setup, 1 call will be transferred to a different call queue if not answered by the 1st call queue, hence the play recording announcement will trigger once again and so on, call will be transferred to a different call queue or to an external number that has the same call recording announcement. It is somehow not…
9 votes -
Extractions sur les files d’attentes et groupe d’appels avec règle de redirection
Bonjour ; Extractions sur les files d’attentes et groupe d’appels avec règle de redirectionCordialement
1 vote -
Contact personnalisé
"Importation par bloc à partir d'un fichier excel : potentiel feature request : détails sur le souhaité :Liste de contact en .csv pour importer ses utilisateurs sur RingCentral + apporter les raccourcis de touche avec un fichier .csv > Case déjà existant"
1 vote -
Customize "#" for IVR key press
Customer would like to use the "#" on the IVR to be connected to specific extension or user on the account
2 votes
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