12290 results found
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Ability to sync contact even when logged in to different machines
I must show saved contacts when logging in to a different computer or mobile app.saved contact on the 1st device should show even if logged in to another computer or mobile app
1 vote -
Ability to monitor calls using deskphone
We need a way to monitor calls using deskphone
1 vote -
Redirect missed calls to Fax/Printer rather than sending them to voicemail.
Our goal is to introduce a feature that automatically redirects calls to the fax/printer when a user extension fails to answer.
1 vote -
Ring Central App ring even if phone is on silent
I take after hours call. Before switching to RingCentral the calls came through a specific number which I had set up as "emergency bypass", allowing my phone to ring even when on Silent. When I go to sleep I do not want my friends to call me and the ringer go off and wake me up but if my patients are calling through ring central I want it to ring and wake me up. Can you develop a setting where the ringcentral app will cause the phone to ring even if the phone is set to silent. Basically like an…
4 votes -
Option to disable webinar pop up
Our account was subscribed with webinar trial and our users are getting random webinar popup which we find annoying, It would be useful if there is a way for our users to toggle off the webinar pop up
3 votes -
To be able to take calls when on a video conference
With the recent RingCentral app update, user are no longer allowed to receive calls when on a RingCentral Video conference meeting. It automatically updates the user status to DND. Customer is requesting to revert this changes as it affects their work flow.
1 vote -
Ability to edit the existing default Role
Able to edit and removed some options for the existing default role such as standard International instead of creating new one and assigned to multiple users one by one.
1 vote -
Disable Send SMS to US Numbers
A way to stop SMS delivery to US numbers from RingCentral Canada account.
1 vote -
Call queue template (adding trusted numbers)
Call queue templates with trusted numbers allow to apply only 10, if there are more than 10 trusted numbers we added on the call queue template and applied to the call queue, even to a 1 call queue it won't apply to the call queue unless we max it to 10 trusted numbers. It would be better if we can apply a template with 60 or more trusted numbers to the call queues, it will be easier since we do have over 300 call queues that need to be updated.
9 votes -
Report in Admin portal that shows usage exclusively in SMS and toll-free minutes bundles
We need a report in admin portal that shows the excess usage in the plan inclusions so we can determine the SMS and toll-free number that best fits our needs. We currently have toll-free minutes bundle and we would love to know how much of it are we utilizing on a monthly basis
5 votes -
park location option for callback
ability to have the option to customize park location like offering message for callback
1 vote -
RingCentral Messaging Automating replies and other common workflows
The same features but for messaging on the article below. Article Name: Automating SMS replies and other common workflowsArticle Link: https://support.ringcentral.com/article-v2/Automating-SMS-replies-and-other-common-workflows.html?brand=RingCentral&product=MVP&language=en_US
4 votesA workflow recipe exists for this use case which you can access, download and freely install:
https://ringcentral.github.io/ringcentral-automator-docs/workflows/recipes/chat-ooo-autoreply/
We are also planning to convert this recipe into a workflow template so that it is easier for people to discover and install. We expect that feature in Q2/Q3 2025.
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change the Character limit with caller ID
Businesses may be able to put the exact name of the company on their caller ID and do not limit it to 15 characters only.
11 votes -
Improved Recognition of Incoming Faxes
Improved detection of incoming faxes, irrespective of delays from the sender transmitting fax tones, especially when the associated number is set up for both voice and fax.
1 vote -
Starting a RingCentral Partner Advisory Group
We are looking to establish a RingCentral Partner Advisory Group, please reply if there is any interest in joining.
1 vote -
Get a Billing Statement/Invoice prior to annual bill
It would be beneficial to us if there is an option where we can get a billing statement/invoice before the annual bill. This will help my accounting department organize what and where are the charges coming from.
1 vote -
Billing Statement/Invoice prior to annual bill
It would be beneficial to us if there is an option where we can get a billing statement/invoice before the annual bill. This will help my accounting department organize what and where are the charges coming from.
1 vote -
Sync phone voicemail indicator to email
Customer wants the red light indicator on the phone to turn off once the voicemail is deleted from the email
1 vote -
Public parking should just be increasing even the line is disconnected
Customer would like the public parking should just be increasing even the line is disconnected
2 votes -
Masking Customer's number while making phone calls
The customer wants to mask his phone number while making phone calls. Instead, he wants to use a random local number that will appear on his customer's caller ID but not his direct number.
3 votes
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