11980 results found
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Feature request to have an option when the call is routed to a mobile number they will hear an automated message saying the call queue n...
...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.
1 vote -
App logs
If you have multiple numbers on your extension, it should show which number the client dialed in at the same time and still show the incoming caller ID. Inform this is available when there is an actual call, but on the logs it will just show the Caller ID.
1 vote -
A feature request so that we will have an option under call queue handling wait settings, to have unlimited wait time on the queue.
If this feature is activated when customers are waiting on the queue they will have the option to wait in the queue not sending them to voicemail so that they will not wait again in the queue.
1 vote -
Add optional pin to access RingCentral app on mobile device.
Adding a pin to the app would make it so we can be compliant with federal rules around Contacting patients And protecting PHI. If the device was lost or stolen the Information on the app would have an extra layer of security e to prevent unauthorized access to patient contact information.
2 votes -
Set 5 random audios for greetings
Everytime a call come in, they can hear different greetings while connecting to the members, this could be quite useful for companies that have so many customers calling in.
1 vote -
Auto delete voicemail once notification is sent to E-mail
Since not all extensions are frequently used, they want to have all voicemails sent to email to avoid backlogs and unread voicemail messages in the RC App. It is to make sure only important messages can be stored inside the App.
8 votes -
Allowing to use the main number as a direct number
Customer is suggesting to have the main number to be appearing on everyone's desk phone as if it's an additional direct number to all users
1 vote -
Option in call queue inbound calls to show the contact information that is added on the report logs.
It works per user extension but not on call queue. it helps to determine the caller information
1 vote -
Transfer customer to receive a text message
Transfer customers to receive a text message when no one is available to answer the call.If no one can answer the call instead of the voicemail he wants to transfer the customer to a text message and the customer will receive a text message instead and will notify them.
2 votes -
Identify a saved contact using the company name
Not all numbers belong to an individual person. Some are being used by people within a business.Currently when someone who is saved as a contact but only has the "company" name filed up calls in, the caller is not identified by the company name.Please show the company name of a contact saved without a first and last name when receiving a call from them.
3 votes -
Presence Indicator
needs to have the presence indicator integrated into the contat view of the RingCentral app
if someone is already using the RC app it should no longer needed to be added on the HUD view just to see if they are on call or not
3 votes -
Longest Idle Call Queue Fix
Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call
61 votes -
Marketing Tracking
Hello, we want to be able to track our incoming calls with our different marketing channels. When we set up the account we asked that we have a different number set up for each that way we can track the origin of each call. So they set it up but it doesnt seem to work with our IVR system. How can we make this work?For example, we have a phone number we put on our yard signs and when they call it will come up on the caller ID as "yard Signs" but if we set it to go to…
1 vote -
Feature Request: Dual Voicemail Storage Integration
Feature Description: Currently, voicemails are stored either on Microsoft Teams (PBX) or the RingCentral server (RingCentral portal). The request is to enable the simultaneous saving of voicemails on both platforms for enhanced accessibility and convenience.Feature Implementation:Dual Storage Integration: Enable a configuration setting allowing voicemails to be saved on both the MS Teams (PBX) and the RingCentral server (RingCentral portal) simultaneously.User Configuration: Provide users the option to choose whether they want their voicemails stored on both platforms or prefer a single storage location.Seamless Syncing: Ensure that voicemails stored in both locations are synchronized in real-time, ensuring users have access to the…
1 vote -
Company Contacts Merge to Multiple RC Accounts
Customer wants to know to see all contacts of 3 RC Accounts into one RC Account only
7 votes -
Have all accounts in 1 contact list and dial between multiple accounts using extension only
Enterprise account (Federated)Have all accounts in 1 contact list and dial from 1 account to another using extension
1 vote -
MS Tams and RC App Integration - Call Log Sync
When MS Teams is integrated to RingCentral App and the call is offered to both and is answered using MS Teams, it should not show missed on the RingCentral Call Logs in the App
1 vote -
Tiktop Integration
Tiktok is a primary mode of search and communication for whole generations. Allow RC to integrate with Tiktok the way it integrates with FB, Instagram, X, etc.
1 vote -
Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user
Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user
1 vote -
Manually change the caller ID for outbound calls from his deskphone
reconfigure one of buttons of the phone that will give him options to make changes with a number to another when making outbound calls/caller ID
25 votes
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