12286 results found
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A report that will show users that is not making calls or not taking advantage of their MVP license.
- Cx wants to know if we have a report that will show users that is not making calls or not taking advantage of their MVP license.the goal is to revoke a user's license if they are not using their service, making calls, doing meetings.
2 votes -
More detail shown on contact name display (vs just name shown)
I manage multiple companies so it would be helpful to differentiate the lists of chats, text, calls I see on the logs with their company name, or a color or something. You can see in the picture it only shows the name of the contact or the number but no company details
2 votes -
Option to enable or disble the legacy tool in RC mobile app
The new update there is a legacy tool in the RC mobile app. Before we are doing the changes in Phone system.
1 vote -
Access call recordings for all users via Application
Customer would like to have the ability to access all call recordings for all users when logged in as a super admin (or any users that has the role/ability to access call logs) on the application (especially mobile application)
24 votes -
Integrate all user numbers to reflect main extension
When we are in our apps individually logged in, it shows that we have missed calls when the call was answered by another team member. This causes issues for our business as we look at missed calls & return them if notified.
1 vote -
Missed call notification for call screening.
One of our users is requesting to have a feature to disable the missed call notification for those calls who hang up during call screening.
1 vote -
The caller ID should be longer then 15 characters.
The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names. Other carries do allow for longer caller ID names to be displayed. Is there a limitation with the Ringcentral application or system?
19 votes -
Options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
1 vote -
Swap numbers online
Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)
4 votes -
5 seconds minimum wait time for call queue
The customer wanted to have an option to set the call queue wait time to 5 seconds. The only options that shows in the Admin Portal is a minimum of 10 seconds. He said that callers are ending the call because of this and it increases their abandoned calls. The call queue members are set to simultaneous ring.
3 votes -
Ability to send text message to a personal contact group.
It would be useful to be able to send a text to personal contacts that have been added to groups. Having to add each personal contact individually is cumbersome and tedious! Anyone that uses RingCentral to send texts would benefit from this!
3 votes -
Bulk update for back image
A feature for updating back ground image of provisioned desk phones in bulk
2 votes -
Move a Report and Subscription to another user
We have an admin who left our company and there are reports and subscriptions on her access. It would be nice there's an option to move the report or change the ownership of the report.
5 votes -
Call Transfer Timeout Extension
We use Cisco 8861 desk phones. When a call is on hold after pressing the transfer option, if you decide to use the Contacts button to search for a contact, you must press that button, pick what directory to search, enter in your search parameters, press the search button, wait for the results then choose the result you want and press call all within 12 seconds. If you fail to do all of that you get a timeout message and at that point you have to cancel the contact search and resume the call and then try it again and…
4 votes -
send automated sms link from IVR key presses
The customer wants to have an ability to send an automated SMS link once the customer chooses one of the IVR key presses
21 votes -
Feature to extend time while selecting contacts for transferring calls - Desk phone
Feature to extend time while selecting contacts for transferring calls
1 vote -
Option to remove Managers in call Queue not just simply changing the managers
As per screenshot, it cannot be saved without any managers in a call queue.
1 vote -
Sub-tasks
Would like the ability to create sub-tasks within a main task. The main task would only be complete once all the sub-tasks are complete.
2 votes -
option to send fax to email via glip
to have an option to send fax to email via glip
1 vote -
Dedicated call forwarding greeting
feature for having a call from IVR menu to forward calls to an extension that will have a dedicated greeting that bypass the existing user extension greetings
4 votes
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