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  1. A user was typing a message and a phone call/meeting appeared. One of the keystrokes, not sure which one, instantly declined the call and ended it. The user did not have enough time to verify the incoming call. It would be great to not miss calling due to typing a message during an incoming call.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. We would like to prevent call queue members from switching status to do not accept calls or DND

    23 votes

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  3. Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of focus / not active in order to get sound notifications.

    9 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  4. Have the to do list printed

    8 votes

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  5. This is a request raise by our customer and asking to work their analog fax machine without using OBI or ATA

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow and to log how tasks are worked if there should ever be a need to reference them.

    36 votes

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  7. it is easier to attach files to faxes this way

    18 votes

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  8. Current situationCurrently when in the separate external 'Meetings' and app we schedule a meeting for a future time that meeting shows under the 'Meetings' tab at the bottom of the screen. Clicking on a meeting shows the full details and information about that meeting - including the ability to download a '.ICS' file.New desktop app and problemThe new RC desktop app (formally called 'Glip') allows you to schedule meetings but after that they are not shown anywhere.The RC official line is to link your RC account to 'MS Outlook' or 'Google Calendar' to keep track of scheduled meetings but

    17 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  9. Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.

    45 votes

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    Under Review  ·  6 comments  ·  Contacts  ·  Admin →
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  11. We are deploying the Ring Central Phone application and there are many steps required by the end user to configure it after signing in. (See examples below)Rather than asking thousands of people to repeat the same steps, we would love to be able to either push the settings via policy or a config file which will serve as the defaults. This way 99% of people will not have to do anything special to set it up unless they really want to.This will eliminate friction with end users during deployment (or even break/fix should they mess up their settings) and improve…

    11 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. When on PTO no one reads your status so you still get messages and calls causing urgent messages to be missed as person awaits response. A canned out of office response would be more efficient

    4 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  13. This can be useful so that I can prevent unwanted text messages but still be able to see the sender

    2 votes

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  14. Teams requires only 3 network rules to completely control all aspects of Teams Voice and Audio traffic. RingCentral requires 18 service entries and 44 separate CIDR block entries. This is very Frankenstein, please consider consolidating your services. It is very error prone due to the vas number of rules needed as well as enormously time consuming to implement.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. I would love to have the ability to transfer my Ring Central texts to my phone when I'm out of the office

    2 votes

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  16. Call screening does not work on the app even though Play Announcement is set to always.You may also reference to https://support.ringcentral.com/article/4049.html and https://support.ringcentral.com/article/4618.html

    9 votes

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  17. 1) For an added ADmin to be able to remove members from the team2) to import a list of team members to be added It's hard to add/remove members if only team creator is able to do so, as they might not always be available. It's difficult to create a team with members in the 100s, if each email address needs to be entered manually. we have 600 users we need to add as members. there should be an eas-ier way to do this.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. If I receive an email and want to turn it into a task. Basically email it kinda like a fax, but it comes up in tasks with all the details of the email

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. Admin portal ability to change the subject line for fax to email.And the ability to change it per location, or organizational-wide.If possible to allow the change to be made in the user's RingCentral app, that would be ideal.

    3 votes

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  20. Share faxes or voicemails amongst users within the same queue....without having to leave the RingCentral app. To be as specific as possible, make the incoming fax and voicemail section shareable across users, so if one user checks a voicemail it becomes marked as read to all users. If we're really shooting for the moon here add an automatic label denoting who checked that fax/voicemail with a timestap for accountability. Everyone being blasted by texts and emails for each incoming item doesn't really seem appropriate in a place of business. "Already Exists" was a bit of an exaggeration on my "RingCentral…

    3 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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