9275 results found
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Allow user extension to route call to a paging extension
We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.
2 votes -
Increasing Paging Only group to more than 25 devices
I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert individuals in the building of an emergency.
88 votes -
Ability to turn off miss call notification on the phone app
I like to get notifications for text but I wish there was a way to turn off the notification for miss calls. I know you can go to the phone setting and turn off all Ring Central notifications but that doesn't help because then that would turn off text notifications. Thank you!
5 votes -
Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email
Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.
14 votes -
To have filter option to manage internal and external calls to a different call handling settings.
to increase productivity.
11 votes -
Upload Custom Cover Page as an Admin on-behalf of the user.
Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
4 votes -
Support shortcode messaging
I would like to have shortcode messaging enable into the accounts, I have other platforms that send me text messages through shortcode numbers and I need to be able to reply to it so I can keep up my daily work
3 votes -
Call forwarding to the RingCentral Mobile App when direct user extension was dialed.
Forward the call to another user when direct number of user was dialed. Currently it is working on call queue calls not on direct extension calling.
16 votes -
Add time of day rules for receiving notifications and sounds
We are global. With groups using Glip for notification, everyone in the group is notified for new postings. With a group in (Germany, France, Netherlands, India) the folks in the group receive notifications throughout the night, even when based in the US. It would be GREAT to have the ability to restrict sounds to hours based on your local time zone: eg No sound notificatiosn from 11:30 Pm to 6:30 AM etc. They could turn them off before going to bed and back on in the morning, but a set it and forget it would be a material improvement. Also…
5 votes -
Actually decline the call when a person selects 2 for decline
It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.
4 votes -
Automated Daylight saving switch for Main IVR Custom Rules over multiple regions
Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regionsFor PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC and EMEA regions)Ideally there could be a second and third option for Date/time in custom rules under the Main IVR to allow it to toggle at a user defined date/time to match regional Daylight Savings Time adjustments for each region.I'm happy to demonstrate as it will save me having to create multiple rules for the same region…
10 votes -
Allow customer to filter out Missed Call in the Call Logs or Analytics
A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
12 votes -
Multiple Folders within Contacts to organize contacts
Multiple Folders within Contacts to organize contacts . I have current clients, real estate agents, Insurance agents, past clients and many others and it would be nice to have them sorted into different folders
1 vote -
Ability to pickup existing park lines in the RingCentral App
When our users place a call on a park line using a desktop phone, we cannot pickup the parked call using the RingCentral App.
1 vote -
Automated calling of phone numbers one after the other
Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?
1 vote -
Separate ring for Desktop app and Mobile app
Call Handling & Forwarding to separately ring Desktop & Mobile Apps
177 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024! -
Allow the incoming call blocking feature to message only extensions
Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.
5 votes -
Add Bi-weekly feature to custom forwarding rule
Hello,Can I request a feature to add a "Custom Forwarding Rule" where we can select:- Bi-weekly => Every second Friday ( or Sat, Sun, Mon)- Every Second Friday or Sat.Sun,MonOF course we can setup it manually with dates range, but this will expire one day and it will be great if we can have this feature to change forwarding rules every second week. This feature will help to manage "On-Call" schedule for team of people. As for now we need to manually change forwarding phone and as a humans, we often forgot to change it :|Thanks in advance.
4 votes -
Assign CNAM to individual users direct numbers via Admin Portal
If Ring Central allows for company's main number and NAME to be uploaded to National Caller ID Database , why can't NAMES of individual direct dial numbers be uploaded as well? It would be a HUGE help. On top of that - It appears RingCentral is able to handle these requests already via support tickets: https://community.ringcentral.com/questions/90424/can-we-assign-cnam-to-individual-users-direct-numb.html
41 votes -
Allow Queue Manager to make member "Unavailable" or "Available"
Sometimes members of a call queue will forget to "toggle" the "Accept queue calls" button to OFF when logging out. At this point they still look "Available" to the queue. It would be nice as a manager to be able to mark that member as "Unavailable" so that they are unavailable for the queue.
7 votes
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