11950 results found
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Do not allow other admins to make changes while another admin is already making changes
On a large account, it is counter productive to have multiple admins making the same changes to call queues or user profiles at the same time. There should be a way to ensure admins know when a change was last made to a queue/user profile, or that someone else is currently making changes so both parties are not doing the same work.
4 votes -
Stop Canceling texting when a new call comes in.
when Texting, or using the keyboard for anything and a new call comes in the app minimizes the keyboard. Clearly im typing something I don’t want it minimizing every call. Happened 3x typing this message…
2 votes -
Make Phone Numbers in the caller ID available quicker.
In freight sales we have to log #s with offers. If I miss the # while on the call, im forced to refresh until the number appears which wastes valuable time I can be answering other lines.
3 votes -
Search Contacts by Nickname, Custom ID or Practically Any Field
Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (example employee number or customer number), I'm sure this will be very helpful for other customers too. RC - Please implement it asap.Others - Please vote and comment. If you have raised a similar idea, please provide reference to that so that RC can merge all ideas and imeplement them.
17 votes -
Ability to Create Button Speed Calls from RC WebGUI
On the Poly VVX-450 the only way to create button speed calls is to create it locally within the phone. I'd like to this this work within the RingCentral User/Admin WebGUI just like it is for Presence for other users. Along with other buttons, such as turning on forward for service calls to an after hours call center.
4 votes -
Yealink T4xU button templates and configuration
Add an interface to allow button templates and customizing phone settings. There is already a provisioning tools setup since anytime you add someone to the HUD it adds a speed dial/monitor button to the Yealink phones.
9 votes -
Allow the Same Line to Ring on Multiple Deskphones
As the world changes, more and more people will become hybrid employees - working in the office some times and working from home at other times. The RingCentral Mobile App is not always reliable - I regularly get voicemails from missed calls when the app never rang. The desktop app is more reliable but not always easy to work with if you are not setup with a microphone and speakers. It would be most ideal if people can have a deskphone at each location. Currently, you need to pay for 2 lines in order to do that because RingCentral only…
18 votes -
Ability to switch SMS ID on multi-site location
Multi-site has option to change caller ID for outbound calls however for SMS, it doesn't have option to select SMS ID. It automatic to the Digital line number. It would be better to have this option to strengthen the multi-site settings distinguishing it from the main number or location. Giving us flexibility in selecting the virtual number (serving us main number) on that location as SMS ID when sending out SMS to our clients. Just so they know that's us texting them.Having separate settings such as the change of SMS ID for different location on multi-site settings would be beneficial…
15 votes -
add a phone without attaching it to a user.
We are adding a large number of users and phones. It would far quicker and simpler to be able to add the phones in bulk or individually on one page and the assign them to users.
2 votes -
Be able to link calendars across multiple platforms
Via both the mobile app and the desktop app, the calendar should be able to sync to multiple platforms (Apple, Microsoft, Google). I use Microsoft Outlook for work, gmail for personal emails, and have an iPhone - the ring central apps should be able to connect to all of these to check calendars for availability.
4 votes -
Ability to align site name with pre-defined Cost centre in Admin portal
Currently, it's possible to move a license around in MVP for ease of reassignment. This becomes complicated when the license is moved to a user in a different Cost Centre to where the license was originally purchased/registered.This leads to a lot of clean up activity needed after on/offboarding, to ensure that the correct cost centres are being charged for the users within them.It would be great if, when reassigning a license, a prompt popped up asking whether this should move to the cost centre of that location too - and then that CC info could be copied onto that user's…
2 votes -
Export contact list
I would like to be able to export or print my contact list as I move from my current company RingCentral account to another RingCentral account for a different non-profit.
5 votes -
Limit the callers to select the IVR keypress options only
Requesting to limit the callers to the IVR keypress options only in order to avoid callers connecting to an existing user extension if they randomly dial numbers while connected to an IVR extension.
5 votes -
Add Inbound/Outbound event filter to the instant message event
The instant message event currently delivers a payload for new inbound messages that include the message details, meaning an additional api call to retrieve the message details is not necessary, unlike the message event. It would be useful to be able to receive outbound messages as well as an instant message event, especially for integrations in which users will also be utilizing the native ring central sms functionality within the portal.
3 votes -
Add fillable line in Fax menu for person's name to auto-populate in Cover Page
So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. Thank you
19 votes -
Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones
Hi we have Mitel 6940 phones at our offices, running on the RingCentral platform. The Mitel 6940 phones seemingly have the capability to transfer calls directly to voicemail via a "VM" softkey that appears when transferring calls (see YouTube video: https://youtu.be/Dfccs5AnSNY). However, it does not show up for us. After discussing with our RingCentral representative, it seems that this feature is not enabled for these phones on the RingCentral platform. Would be great to have this feature available as it's heavily used in our environment.
35 votes -
Outbound CLI Selection
Currently if a user is given permission to select what outbound CLI they want to present on an outbound call they have complete visibility of every CLI that is configured on the platform and can select any CLI.Within our RingCentral instance we have hundreds of CLI's allocated so being able to select the required outbound CLI is clumsy, prone to human error and not quick due to the volume of numbers we have. We also do not want to provide access to all outbound CLI's to all usersIt would be a useful enhancement if the user could be restricted to…
3 votes -
volume change for individuals
Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.
1 vote -
General Voicemail sent to all phones
Mitel has the ability for voicemail to go to a general voicemail line that is seen on all phones in the company, not just to one extension. This is needed for small offices that have multiple phones because if it is sent to one phone, and that person is out, no one knows there is a voicemail to be retrieved.
5 votes -
Autofill Contacts by Typing Contact Name
The previous app (RingCentral Phone) would autofill contacts if you typed the contact's name. The new RingCentral app does not do that which more or less makes it pointless to have contacts. We are a high volume medical practice and don't have the time to manually enter each contact's fax number to send documents. This seriously impedes our workflow and general ability to run our practice efficiently and communicate effectively with other practitioners relative to patient care.
2 votes
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