12915 results found
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analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.
it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.
5 votes -
Share MAC audio in the RingCentral Video Meeting
Need to share MAC audio in the RingCentral Video Meeting. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.
7 votes -
Keypress to forward to voicemail
A feature in which a caller can press a specific key press to forward their call to voicemail whenever they don`t want to wait for an available call queue member
1 vote -
Voice recording
It would be great if we could create a new voice recording and have it go live at a different date and time.
1 vote -
It is helpful to obtain immediate failed confirmation faxes without putting in a ticket to support to inquire why the fax failed.
It is helpful to obtain immediate failed confirmation reason without putting in a ticket to support to inquire why the fax failed. Many medical practices need instant reason of failed so that they may contact the office to request an alternative fax number to send to if the failed fax was due to reasons such as line is busy, not a fax line eg.
2 votes -
Separate windows for screen shares and participant camera feeds
While in a RingCentral meeting, our users would like to have shared screens and participant camera feeds in separate windows, so that the screen share can be maximized to full screen on one monitor and the participant camera feeds can be dragged over to a secondary monitor.
4 votes -
Ability to have more than 25 devices in a paging only group
Ability to have more than 25 devices in a paging only group
64 votes -
Disable outbound sms
Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent employees from unknowingly breaking some rule.
9 votes -
Call monitoring
Please include a feature to call monitor multiple users to monitor one user at the same time
10 votes -
Setup Multiple Voicemail Recipients
Setup Multiple Voicemail Recipients for Queue for the users to check the messages in RC App (desktop and mobile
9 votes -
Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
2 votes -
Porting Mobile Numbers to RC
Ability to Port Mobile Numbers to RC system instead of just landline numbers
4 votes -
download tasks
I work at customer service in an accounting firm, we use tasks to create new client tickets. Is there a way to download the tickets in excel format for record purpose?
1 vote -
Bulk anonymous texting
no one has it that I’ve found
3 votes -
Droppng a call into VM
There is no way to transfer a call directly into someone's voicemail. Sometimes callers will request to leave a message for someone but in order to put them into the voicemail the phone has to ring out to be connected to the voicemail. There needs to be a option to hit a button to transfer directly to voicemail without the phone ringing out first.
1 vote -
Deleting Shared Voicemailbox Messages from Call Queue
Hi, My client does not have a receptionist nor do they have dedicated staff to each phone. When the calls come in they go to the call queue and if a vmail is left, one of the members in that call queue would need to address it and delete it from the queue after it's addressed. This would be extremely useful in scenarios similar to my client's, possibly call centers, or any other scenario where multiple call queues are being utilized, especially for after hour voicemails. Each user assigned to the shared mailbox would have write access to that mailbox…
4 votes -
Log Out from all devices
Cxs would like to add a feature where in they just have to click a button to easily log out from all devices.
2 votes -
Manual Override by Human for port out required.. Complaint filed with FCC today
Been trying for 6 weeks to port number out. I enter info from portal/my bill/account. My zip codes have not changed, but transfer fails with "invalid zip code". Repeated same steps 20X. Many hours wasted talking to RingCentral and Fi. It's a way to force customers to stay. Remaining choice is to abandon my business phone number of 25 years, and get a new one. Very, very bad RingCentral!
1 vote -
Disable missed call notification bubble displaying in RC App
Disable missed call bubble notification icon displaying in RC App if you do not want to be bothered by the notifications.
2 votes -
Notification on deleting more than 50 voice mail messages
When viewing all voice mail messages you have the ability to select the checkbox in the header to select all voice mail messages. If you have more than 50 voice mail messages and you select them all and click delete, nothing happens and there is no notification that only 50 can be deleted at a time. So the screen remains with all voice mail messages selected and no response on the screen. It would be helpful to inform the end user via a notification that they can only select 50 messages at a time to delete.
1 vote
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