12915 results found
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Add Template for Existing Phones
This would be useful if a company has multiple devices that they need to set the number of rings to, they don't need to go to User > select the ext > Call handling > then set the number of rings for the device
3 votes -
2 votes
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Visibility of Peak Hours in Analytics
It is helpful if we can see the peak hours of our company in analytics
5 votes -
Screening, Greeting & Hold Music Directory Change
I would like to the ability to change the Screening, Greeting & Hold Music for my entire directory at the same time instead of extension by extension.
1 vote -
Allow dialing 811 numbers in the US and Canada
Customer requires the ability to call 811 intheir local area. This customer is a regional water authority and calls 811 almost daily to check on dig sites. This is applicable to many utilites, construction and government customers.
36 votes -
Limit login to ONLY certain phone numbers on the account (Such as the main company number).
After speaking to a Contact Center Engineer, it is my understanding that you are able to log into RingCentral.com using ANY phone number assigned to Auto-Receptionist and a valid extension.Please limit either the ability to log into RingCentral.com to ONLY the main company number and a user's assigned number/numbers OR (preferably) create a feature where admins can set which phone numbers are allowed for logging into RingCentral.com
1 vote -
Notify all users of received faxes thru desktop application
All incoming faxes are currently emailed to all users at the same time. How do I have the desktop app notify all users at the same time that a fax has come in?
2 votes -
Unlimited Toll Free Minutes
It would be better if there is unlimited toll free minutes that we can subscribe because of all the spam calls that are taking up toll-free minutes
8 votes -
Ability to Ring Multiple Third-Party mobiles in Call Queue
Ability to ring multiple Third-Party mobiles set up in User Extensions in a Call Queue. Currently, it allows ringing to third-party mobile if the RC application is not enabled in the user's Call handling and if a call tree is set up.
2 votes -
Capalities to barge two admin on one user at the same time
It would be better to have at least 2 admin who can barge/whisper/ monitor on a user at the same time.
2 votes -
opt out option at the bottom of text messages sent
opt out option at the bottom of text messages sent
5 votes -
Parked Call Visibility
We have some users who only field and make calls through the Yealink physical call. When they park a call there is no way for them to identify which location they parked the call at. On our previous system the button lit up with a different color so you could know in the event you forgot while in the midst of getting the call to someone else. It would be helpful to have this available.
10 votes -
Ignoring a call or sending a call to voicemail should not create a missed call notification
By definition the call shouldn't be considered as a missed call if a user actively interacted with it to either ignore it or send it to voicemail.
2 votes -
Suggested CRM Integration
Please consider integrating with Service Fusion CRM.
1 vote -
Fix Availability Status for Users with messaging disabled
Please fix the functionality that prevents users with messaging enabled not being able to see the availability status of users who have messaging disabled. Currently if a user has messaging disabled via their role by disabling the check box for "Message tab shown in main navigation" anyone who does have messaging functionality CANNOT see their availability status, but the users who have messaging disabled are able to see the availability status of all users.
16 votes -
View/Export all extensions in a single screen/report
When looking for an available ext for a new team member, we have to check the "Users with Extensions" and the Groups section under Phone Systems. It would streamline things if there was a single screen or report that can be pulled showing all assigned extensions instead of having to go to multiple places or to export multiple reports that have to then be merged together.
1 vote -
MVP line under Billing contact info page Billing > Payment Method > Billing Contact Information..
put MVP line under Billing contact info pageBilling > Payment Method > Billing Contact Information..
1 vote -
User Status Visibility when Messaging is Turned Off in the RC App
Whether or not the Messaging is turned on, the users/members' statuses should still reflect for others to know if the person is busy or on a call or not as a hint so you do not have to disturb the person if they are in the middle of something important.
5 votes -
Option in RC App to Restrict the App from using IOS Mobile Call Logs
To have the Option in RC App to Restrict the App from showing call logs on the Iphone regular call logs.
2 votes -
An admin view for user last login dates and activity.
I'd to be able to view user login activity, with this for auditing user login activity. This view should contain a column for the username and last login date. The view itself can be customizable with more features.
14 votes
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