11042 results found
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You need to add a blocking feature for calls that come through to phone numbers assigned to hot desking phones.
There's no way to block all incoming calls only for calls to phone numbers assigned to hot desk phones. DND will block all calls. When a user logs into a hot desking phone, they're not going to want to answer a call that is accidentally sent to a hot desk phone #.
2 votes -
Add IVR Editing Permissions for non-admin Users
I would like the ability to give users access to specific IVRs that they can manage on their own (update button presses and recordings), but I don't necessarily want to give them access to all IVRs in the system, so the ability to set this on a per-IVR basis would be preferred.
6 votes -
System Wide Directory list. This isn't a new idea. It seems Ring Central designed a phone system without having a way to add system wide...
... speed dials into the system????. Admin have a constant need to add speed dials to their corporate directory so that their users can easily access a list on their phones and select the speed dial for an outside number. I am not talking about adding a speed dial to a key on the phone that they can press, I am talking about the built in corporate directory list that is accessed by hitting the directory soft key. This has been on phone systems for decades and should be on Ring Central by default. Obviously there are way's around it…
3 votes -
Please return the ability to generate unassigned user upon deletion
The functionality when deleting a user used to be that the device and phone line (if any) re-appeared in Unassigned Users, ready to be set up from this menu. Now we have the option to delete the user and return to number inventory, which means we need to manually "purchase" the users from the Unassigned Users menu in order to maintain this workflow. I think another option other than "reassign to Number Inventory" would be nice - "Return to Unassigned" and the device/line/user would all be reset and return to unassigned.
7 votes -
Parked call should have a duration
Every called that is parked should have a duration on the screen. Would be really nice to have the duration so the call that has been parked the longest can be picked up first
3 votes -
Add Out of Office to list of status that can be chosen
Add out of office status to list and maybe add special call routing for out of office status.
3 votes -
An option to see if calls is diverted via group
Is there any way I can see if this group is used by other numbers ? If any other call is diverted via that group ?way you can tell from an overview point of view
1 vote -
Customize caller ID list (visible from dial pad)
Rather than just being able to determine if a user can or cannot change their caller ID from the MVP dial pad, it would be advantageous if the user could change their called ID from an administrator-specified set of numbers, rather than just all company and CC numbers in the dropdown. That way users can displays the company-appropriate outbound caller ID when make outbound calls, but at the same time, do not have access to caller IDs they "should not" be using.The attached screenshot is from my MVP test account and only shows three options, but in my corporate acccount,…
8 votes -
Monitor HUD on android RC mobile app
Would like the ability to tab into the calls my sales team is making from the mobile app. I am unable to monitor calls in the HUD on RC mobile app on android.
7 votes -
Android Ring Central App Messages notifications Ringtones
Need the ability to change the ringtones for the messages to make it different then the generic notification on the phone so that not all things will have the same noise. This way we can know what is important.
5 votes -
Reports or Audits of Paging groups usage
We all know reporting in RC is very limited but would like to request a report or audit trail of the use of paging. do we can find out whom is using paging or if a not wanted page happens we can trace whom the page came from. if I co into call logs there is nothing clean to report on the paging groups. Group number brings nothing using *84 is limited but not much useful info, use of the keyword paging is also limited and not very useful.
6 votes -
Changing phones
I have a desk phone at the office and a desk phone at home. Currently the only way to swap the phones out is to log into the admin portal. I would like to be able to swap the phone on the actually desk phone.
3 votes -
Text-to-email, and voicemail transcriptions to email font point size is WAY TOO SMALL.
When iPhone OS and Android OS inbound RingCentral text messages, and RingCentral voice mail messages are transcribed to text, and subsequently emailed to the RingCentral user’s email client, the message font in the email client is so small it is unreadable. RingCentral must give the user the ability to upsize/upscale or increase the size of the default font that is transmitted to the user email client. This issue repeats on Outlook Android, Samsung Mail, iPhone Mail, Outlook for iPhone, etc. This feature, in its current state, is unusable on mobile phones and potentially dangerous especially if RingCentral customers attempt to…
2 votes -
Text to 800#
We would like to be able to receive text messages and voice calls on our 800# and have that 800# (extension) forwarded to an individual's or group of individuals' cell phones.
1 vote -
Online Status on right shelf
Add Green, Red and Grey status to the profile icons on the right side shelf within teams
1 vote -
On hold IVR menu allowing callers to press a button to be transferred to Voicemail
Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. This would allow us to lengthen maximum call time in the group for those who prefer to wait for someone.
4 votes -
Add queues to presence keys
We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.
15 votes -
Create an Out Of Office function for SMS
All users of text messaging would benefit.
1 vote -
SMS Inbound/Outbound Reports
Track the number of SMS messages being sent and received by user.
4 votes -
Adding Caller ID to a single line
It would be great to add incomming callerID name features for a single user on a stndard account. If one person really anssers 90% of the calls you would only really need one user with this ability to see outside customer names
2 votes
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