9274 results found
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Labels to Identify groups
I work on a real state company where we have different type of properties, like, land, hoses, mobile homes, townhouse, among others, and sometimes is hard to track the conversations since they are all mixed up in between them. It would help to have a "create a label" option to manage them easier.
1 vote -
Screenshare Annotation / Drawing Features
When you share screens in a video call, there is only a single pencil feature for making hand drawings on the screen. This is very valuable but I really would like more options (colors, thickness, maybe some basic shapes), and also make it so the drawing you make doesn't automatically fade in ~5 seconds. These would all make visual brainstorming much easier!
2 votes -
Add an option to block one specific number for the entire company.
right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a caller from the main company number.
20 votes -
Sync contacts from portal to deskphones
Sync contacts from portal to deskphones
42 votes -
I would like to be able to label the numbers by company name in my phone so I know what company I am dialing out from.
if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!
2 votes -
Separate greeting option for when I'm on the other line
This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting if I am on an existing RingCentral call when someone else calls in.
3 votes -
Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting
The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from the call queue line and not passed through directly to their programmed Home ring group queue number. Without the rule Active, callers are being told that their call is routing to the queue Name and not "Please hold while I try to connect you" message. Can the custom rule call details match the non-custom rule handling/setting…
1 vote -
Admin Control of Log in/Log out in Call Queue
Have admin be able to force staff to "Log in/Log out" in a call queue. Would like the user to remain in the queue but only have them answer calls when really needed.
10 votes -
Caller ID: Restrict/Grant Access to Caller ID's Per User/Role
Ability for an admin to configure which outbound caller IDs are eligible for an end user to select. Example, not all company numbers, but just some, or only UK numbers and never the US company number, etc.
28 votes -
Add more trusted emails
It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
5 votes -
Inbound Group SMS Text
Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.
24 votes -
Create Task associated w/ a call or sms
From the message list, I would like to be able to create a task and associate it w/ the given message. For instance, if I have a voicemail or text from a customer that requires follow-up, I would like to be able to create a task with the message linked/attached to it so that I can easily go back and refer to the original message.
4 votes -
To be able to have unlimited talktime using the RC Polycom deskphone
The maximum allowed talktime using the Polycom phone is currently set to 4 hours by default and can be maximized up to 8 hours only. It would be better if we can set the hours of phone taltime to unlimited .
1 vote -
More 3rd party storage sites on Archiver beta
I strongly suggest adding other 3rd party storage applications such as Sharepoint and Amazon S3 to Archiver Beta. This is beneficial because people need more options to store their backups, not everybody uses dropbox or google drive, or box.
12 votes -
Report outbound caller ID settings
There's currently no way to enforce company-wide outbound caller ID settings, and no way to report on user who, for example, have the company number set as their outbound caller ID
10 votes -
Selective CallerID
Allow Super Admins to select what numbers can be used as CallerID.
2 votes -
Show Extension Number on DeskPhone when Idle
My VVX-450 phones only show the username on the screen. I think it would be a nice feature if the deskphone displayed its ext number on the screen. On a similar note, it would be nice if it displayed the DID of the phone as well. Of course, the best way would be to allow the Admin to configure whether it showed this information, or just the Username.
2 votes -
Call Log for SMS
We as super admin should be able to have SMS logs. Users shouldn't have an option to delete text messages and faxes but to view it. Add it on the custom roles please
11 votes -
Paging for limited extensions
All phones should be able to send a page in case of emergencies not just full licensed users. This is currently limited to only licensed users. Add limited extensions to the list for paging out of box.
6 votes -
Notification After Certain Voicemail Quantity
For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially if it's only email notification.
1 vote
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