11042 results found
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Restrict access to Admin Portal by geographic location of IP address
Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.
27 votes -
Allow users to add disposition codes for calls on RC MVP
Customer would like to be able to add in a reason code at the end of a call in order to know which phone calls to charge back to a particular client. Similar to dispositions and tags within the Contact Centre. Use case is for a recruitment firm who make lots of recruitment calls on behalf of their customers. Each call that they make they would like to be able to add a code to it so that they can run a report and show how many calls to charge back to the customer.
1 vote -
A platform for management to be able to view all outgoing and incoming SMS messages from callers
This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.
3 votes -
Option to Assign Default User Template
Allow for the ability to assign a default user template upon creation of a user.
4 votes -
Call Park Notification Control in the RingCentral Desktop App
We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change…
118 votes -
Key Presses
Hello,I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.
3 votes -
Call Wrap Up time set to 2 and 4 minutes
Can we have option on the Wrap Up time on our call queue for 2 and 4 minutes increment because 1 minute is too short and 3 minutes is too long for our customers
20 votes -
Text and Voice message management
managing text and voicemail messages in the app is seriously lacking any features other than Delete! No archive or folder management. We need to be able to mark messages for follow-up, etc. Folders alone would allow this.
6 votes -
"Press 0 to speak with an Operator or route to voicemail if someone dials the direct number"
I would appreciate it if you would provide the ability to have a caller who does not want to leave a message on my voicemail, in the event of an emergency, press "0" and be re routed to another extension. we had this on our old phone system.
7 votes -
Add Presence On SharedLines
Presence is not available on SharedLines. Need to add Presence on SharedLines so other deskphones can pick up calls placed on hold by other deskphone on the SharedLines. Thank you.
3 votes -
App Contact Sync
Account type: RingCentral MVPA brief description of the business : not discussedA high level description of the product or feature being requested: for any contact manually added to mobile app or desktop app to automatically sync, without manually having to add it to the online RingCentral portal to do so.A typical use case scenario explaining how your business would use the feature: Customer would receive a call, add the contact either via the mobile app or the desktop app and for it to immediately sync accross all apps for that extension. Benefit of such feature: ease of use, business need
4 votes -
Disable DTMF Codes/Shortcuts
Hi,Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.
14 votes -
Need to have a colour scheme for people with Colourblindness
As a USER of RingCentral Service Web, we have a number of users who are colour blind. If a user has Achromatopsia this means most, if not all graphics are impossible to read. We can easily resolve this by using a similar process on Service Web and the RingCentral App, by using textures as well as colours. For example. Green Dots. Red Lines (diagonally) and orange lines (vertically). This will mean that the user can see the texture, even with no colour vision.Colour (color) blindness (colour vision deficiency, or CVD) affects approximately 1 in 12 men (8%) and 1 in…
46 votes -
Easily add Contact Center numbers and RingCentral IVR extensions to the company directory
We would like there to be an easy way to add numbers or extensions to the company directory so that our agents can easily search and call or transfer calls to the number/extension.
12 votes -
Alert when available
Create an option in RC app to alert you when a user becomes available.
19 votes -
Need a easier way to transfer a call directly from a desk phone to someone's voicemail
Our receptionist uses a desk phone with sidecars. We're a small company with only about 70 extensions, so we are able to have a button on the phone or on a sidecar for every extension. It is a multi-step process with this system, from a desk phone, to transfer a call directly to someone's voice mail (not to their extension, but to their voice mail). In our former phone system it was a two-touch process (Transfer to VM button, extension button). On this system it's more steps AND there are digits that must be entered manually.Some may suggest to use…
18 votes -
Federation options only on administration side
For example, options like searching across accounts. User information and presence should be siloed.
2 votes -
Environment Assessment - RingCentral to have the option to let the customer to test their devices into the system before the signup
It would be better if RingCentral has a way for the customer to tests their devices into the system to confirmed if it will work or not prior to the signup.
1 vote -
Provide non-updating Desktop App versions on a download page
Our instituion uses the non-update version of RC App for distribution via automated channels to our users desktops. These versions are apparently still maintained, but now we have to request RC staff provide us copies since the downloads.html no longer provides these version.This is inhibiting speedy roll out of new versions, such as 22.1.4 that RC explicitly emailed our team saying it needs ASAP deployment to match new features like Location Awareness. Our support staff needs a more automated way to retrieve downloads and on-demand. We will only be updating as fast as RC permits ... which is not very…
1 vote -
Default User Settings when submitting Cases in RC Support
Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
3 votes
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