13251 results found
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Add ability to create folders and/or label call recordings
Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you could open a warm leads folder and have all the recordings in one place. The current problem is that all recordings are in the same place which makes if difficult to keep track of the recordings because it is cluttered with 5 second recording of voicemails.
6 votes -
Out of office alert on text message
text alert - out of the office
3 votes -
Add Nomadic 911 Addresses for Cisco Devices
This feature enables location detection when a user dials 911 from any of those endpoints. Location detection is based on the application’s or device’s interaction with network infrastructure elements with known locations, e.g., wireless access points, IP address ranges, and Ethernet switch MAC addresses.Currently, CISCO phones are not supported.
1 vote -
RingCentral Desktop app should have caller ID settings same as the RC Phone app
Rc phone app is friendly user and it shows company name for incoming calls unlike in Rc desktop app there's limitation
1 vote -
for operator extension to use main number for sms and to keep it that way whenver sending sms
for operator extension to use main number for sms and to keep it that way whenever sending sms as they kept on changing it to main number whenever Operator extenson sends sms
5 votes -
Change inbound caller id NUMBER format
Give the customer the ability to change the way an inbound number appears. For instance we currently had a customer integrate their fax server and previously the inbound number was formatted like this: 239/123-4567. Now when they get a fax, the inbound number shows up like this: +12391234567 and this is causing then to have to reprogram their fax server.
4 votes -
Assigned shared line number to user extension
Assigned shared line number to user extension
6 votes -
Put the active call on hold and able to answer the call waiting.
Put the active call on hold and be able to answer the call while waiting.
2 votes -
Delete SMS log
To have an option to delete SMS logs in the admin portal
4 votes -
A report that will show users that is not making calls or not taking advantage of their MVP license.
- Cx wants to know if we have a report that will show users that is not making calls or not taking advantage of their MVP license.the goal is to revoke a user's license if they are not using their service, making calls, doing meetings.
2 votes -
More detail shown on contact name display (vs just name shown)
I manage multiple companies so it would be helpful to differentiate the lists of chats, text, calls I see on the logs with their company name, or a color or something. You can see in the picture it only shows the name of the contact or the number but no company details
2 votes -
Option to enable or disble the legacy tool in RC mobile app
The new update there is a legacy tool in the RC mobile app. Before we are doing the changes in Phone system.
1 vote -
Access call recordings for all users via Application
Customer would like to have the ability to access all call recordings for all users when logged in as a super admin (or any users that has the role/ability to access call logs) on the application (especially mobile application)
26 votes -
Integrate all user numbers to reflect main extension
When we are in our apps individually logged in, it shows that we have missed calls when the call was answered by another team member. This causes issues for our business as we look at missed calls & return them if notified.
1 vote -
Missed call notification for call screening.
One of our users is requesting to have a feature to disable the missed call notification for those calls who hang up during call screening.
1 vote -
The caller ID should be longer then 15 characters.
The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names. Other carries do allow for longer caller ID names to be displayed. Is there a limitation with the Ringcentral application or system?
22 votes -
Options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
1 vote -
Swap numbers online
Please add a feature in service.ringcentral.com so customers can swap numbers like what we are doing in AI (internally)
4 votes -
5 seconds minimum wait time for call queue
The customer wanted to have an option to set the call queue wait time to 5 seconds. The only options that shows in the Admin Portal is a minimum of 10 seconds. He said that callers are ending the call because of this and it increases their abandoned calls. The call queue members are set to simultaneous ring.
3 votes -
Ability to send text message to a personal contact group.
It would be useful to be able to send a text to personal contacts that have been added to groups. Having to add each personal contact individually is cumbersome and tedious! Anyone that uses RingCentral to send texts would benefit from this!
3 votes
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