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9342 results found

  1. Ability to call multiple numbers and send a pre-recorded message.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to change our hours in ONE place, and they would be applied to each extension that chose that option.

    2 votes

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  3. RingCentral needs to support SIP NOTIFY so customers using 3rd Party Registered Devices can receive Message Waiting Indicator (MWI) for new voicemails.

    7 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  4. For RingCentral Office accounts with HIPAA enabled, the voicemail notifications that come through email contain caller ID name and the phone number.For additional security and privacy, there should be an option to strip the caller ID information and/or the caller's number from the email notification for voicemails.This control should be managed by the admin and be applied either account-wide or at the user level.

    9 votes

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  5. With a normal video meeting session, we can ONLY share one screen at a time and need to switch between screens. we hope to have a feature in RingCentral applications that we can share 2 monitors or screens at the same time, with this said, the other participants also have 2 monitors/screen to view them simultaneously.

    10 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  6. The following backticks do not work on RC Unified app (screenshots attached) when they are actually suppose to work. As a result, RingCentral should add this backtick on the app. Triple backticks also are a feature of Markdown, so RingCentral should support all of Markdown backticks.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficult to locate the user in the list. It would be very helpful if the users could be sorted by name and extension, or if at least the default display was in alphabetical order by user name.

    1 vote

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  8. The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. I do not want to connect my Outlook calendar to the new app but I do want to see my scheduled video calls listed under Meetings. I can see them in your web portal and loved how I could see them in your old RC Meetings app. Please figure out a way to allow users to see their scheduled video meetings listed in the new app without having to go to Outlook (or Google Calendar).

    11 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their number from that of the Queue number.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.

    6 votes

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  12. Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…

    82 votes

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    12 comments  ·  Other  ·  Admin →
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  13. Call queues are almost useless if members can't access the messages. We may have 100 messages over a weekend, Either I have to give a receptionist Admin permissions so he/she can access the voice mails or they have to sit on the phone for an hour taking messages. I am amazed that this isn't standard. How do people deal with this?

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. The status feature (Available, On a Call, In a Meeting, DND, etc.) is a great feature but currently only shows in the messaging section and when you open a contacts profile in the RingCentral desktop app.This makes it essentially useless for us as our main use of the RingCentral app is for making/receiving voice calls.I am requesting that the status be made visible in the following locations in the RingCentral app:Main searchBrowsing contacts list (without opening profile)Searching contacts in DialerSearching contacts when transferring or conferencing a callMost importantly, we need to be able to see this status when transferring calls…

    14 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. ... DND status. increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

    1 vote

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  16. option to decline an incoming call on iphone when locked

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. We are only allowed 30 folders. We need to be able to get more

    8 votes

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  18. All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which are the only options.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ individual device orders so this is a significant feature loss to need to open each one to try to find the FedEx tracking information

    1 vote

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  20. With the new all in one App we are loosing the recurring meeting tab where all our monthly recurring meetings are stored to easily refer back to. is this something that will be coming back in the future?

    23 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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