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  1. Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.

    1 vote

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  2. We would like to have email notifications from call queue voice mail go to specific teams created in Glip. We have set this up, but the email does not post to the Glip team. It appears to be a mail handling issue. Please fix this.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Hello - in the app on the computer in the message section my circle with my initials was Red and my business partner was green. Then one day the app made us both blue. I called to have it changed back and they said the system generates the colors and they can't be changed. Our conversations now are very hard to read through as we both now show in blue so we have to pay attention to what they initials are. It may sound trivial, but it is a pain now.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this. Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.

    1 vote

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  5. Today we can use your app to text 10 digit phone numbers but not short codes. Please update your app to allow texting to short codes too.

    14 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. An IP phone can be configured to work with RingCentral Meetings Rooms according to this link.https://support.ringcentral.com/article/9576.html?language=en_USBut no so such option appears to be available for those of us who have chosen (or forced) to use RingCentral Video. So now I have to have a Poly Studio X50 and a TC8 Controller for Video Conference. And then a Poly Trio 8800 in the same room for if we want to have a conference call using Audio.

    11 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  7. ...ave a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.. As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times.…

    52 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. The customizable and embeddable RingMe button only allows you to specify an IVR or a User's extension. It would be beneficial to allow the call to ring into a call queue. We presently have queues set up for sales team and support team, but no way to make a RingMe button go to the whole team.https://support.ringcentral.com/article/How-to-setup-a-Ring-Me-button-on-my-page.html

    2 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. The pre-formatted message that comes up when you park a call in the desktop app is great! But it sends a text message. Our users are using Glip. Possible to give an option to copy text to a Glip instead?

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. requesting for google chrome integration for the RC app web version in terms of templates.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. The Ring Central Phone would show the Call From number during the call. This was a great feature for when you would leave a voicemail you can provide the correct callback number. especially if you have multiple lines. however the phone app is being discontinued. I would like this feature moved into the new Ring Central App. Currently the App will sow the Call From number before the call starts (so you can change to a different number if you need). but as soon as you make the call it disappears.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. The old app (Ring Central Classic) allowed the user to arrange the tasks by dragging and dropping them in whatever order the user preferred. This allowed lots of great flexibility to organize tasks in a strategic way of goal setting for what is most important to least important tasks. This feature was AMAZING in the original app and is disappointing and frustrating not to have that ability. It was a major way I kept up with the priority of my tasks as well as what my team members and employees were doing first and last. Thanks for your help in…

    1 vote

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  13. 1 vote

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  14. I don't list a fax number and I get nothing but junk faxes sent to my main line. I have a dedicated fax number if I want to receive faxes. Please add a feature that allows me to stop receiving faxes on my PHONE number.

    12 votes

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  15. Keeping html format of transferred emails.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.

    18 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser

    20 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  18. It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigate every time they want to toggle between pages or open the app each day.

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. I suggest to have a delete option be added on the RingCentral app contacts especially for deleting company contacts.

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  20. Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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