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  1. We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.

    41 votes

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  2. we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook.Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.

    3 votes

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  3. Most of your staff are on the good, we need to be able to forward from one extension to another and have the mobile app ring so we can conduct business on the go.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. This was just changed and it makes it difficult to select the contact you want to interact with. Please change this back to an arrow. This is a step in the wrong direction.

    4 votes

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    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  6. We would like to have the breakout rooms features updates to the chromebooks and iPads 9.0 and HIGHER. We have ios 14 at this time and we need the teachers to have the features on the other devices.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Now that we have personal folders it would be a big help to be able to set customizable UMI preferences per folder that over-ride app wide settings.e.g.: no UMI for Teams (only bold the title)all unread UMI for Favoritesonly @ UMI for personal folderDirect and @ umi for another personal folder

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Now that Glip offers personal folders, I want to be able to set, on a per folder basis, whether I see all channels or only unreads or only unread @ mentions. For instance, in my favorites, I want to see all the Glip teams all the time, but maybe under my "junk glips", I only want to see "unreads"

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Most firms have hold music when you call the office mainline.and are put on hold. And not just for direct ext numbers.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. External users should be able to unsubscribe from receiving RC SMS text from any company users and once they do unsubscribe, RC system should be up to date . So if anyone try again to send text/SMS to that person, that should get rejected automatically.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Customer uses RC App on Android (Zebra) device. When a call comes in, it usurps the entire phone screen and function as opposed to how it behaves in RC App on IOS which leverages the IOS Call kit and call rings in via a banner at top of screen and the app the end user is currently working in is still available to them. The banner has call controls to answer or ignore....when answered the banner persists and gives speaker option and mute so the end user can continue to work in current app while talking on the call...Would like…

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Have had many users ask about this as they often miss opening portion of calls they are monitoring because they try to connect with *80 and are told the call hasnt connected yet. They try again and find out they missed the introductions etc. Was advised by support today that this is not a current feature and to suggest it here.Thank you.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.

    9 votes

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  15. Use case: When I am looking at my @mention feed, I am forced to see all my @mentions, including ones that I've already addressed. Then I have to comb through to find the ones I actually need to take action on.Possible solve: Allow me to X out or say "read" for each, and those would disappear from that feed. Then there could be a second view of that feed that includes all - you could toggle between "Action Needed" and "All."

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. I'm an attorney. Text threads/strings have become a source of evidence in many litigation cases. I regularly ask my clients to provide me with an entire thread. Some will send me multiple screen shots. But, some send me the entire thread printed out chronologically; not a screen shot. I thought RingCentral, being a cutting edge company, would have that capability. You don't. I think you should add that capability.

    16 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  17. Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be the same intro song.

    27 votes

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  18. The request is for inbound calls to end users get overflowed to call queues or IVR. However, this is not possible under User Administration > Call Handling & Forwarding, as internal extension are not authorized and get changed to E164 numbering plan, and internal numbers are not authorized.

    2 votes

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  19. It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordinary agents should not see the phone number of who the CEO is talking to on their line.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.

    72 votes

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