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  1. It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.

    2 votes

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  2. We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system into after hours mode. Currently we have to go through and manually modify all IVR and call queues with reduced working hours.

    12 votes

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  3. As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp.Just press a button to record voice, speak your message, then click a button to stop recording. Then send.At the other end, recipient sees the sent file, they click to play the audio, click to stop, click to download it etc.

    49 votes

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  4. be able to install RingCentral App Desktop for Linux users on their computer

    37 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  5. Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep understanding of how your system behaves. This generic error message is useless and occurs frequently. If I can't complete a process because of some obscure reason, please indicate that in the error message so I don't have to spend 30 minutes with chat support.

    8 votes

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  6. Said simply - make it work the way it did in RingCentral (GLIP) Classic.On the left side nav for teams, there are the three dots for a sub menu for teams.Currently the options are:Mark as unreadOpen team profileNotification preferencesMove conversation to...In Classic there was a menu selection for "Post Message Via Email" that would get you the long nonsensical email address directly. Now you must select Open Team Profile and THEN click on ANOTHER three-dot menu. This seems like a huge step backward to essentially bury this function 2 more levels down.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. The RingCentral Phone app allows you to search for Call Queues by name or extension when transferring or making a call. Receptionists searching for a Call Queue to transfer calls cannot find Call Queues by name or extension.Alternative is to import contacts for each user manually.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. Users who have been sent an activation email by mistake (non-user phone locations) can't be updated to be active unless someone get credentials - customers use fake emails to do this sometimes now knowing they should activate on their behalf. You should be able to set credentials for users already created and in a Not Activated state.

    3 votes

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  9. Currently we are using the Salesforce RC plugin only. Not supporting lookup fields in the RC component means we have been unable to add all of our required fields into the RC component; this results in the user needing to access the Salesforce task after a call to update certain fields - we are now seeing this causing errors when the call recording link is then added to the Salesforce task whilst the user is editing it. This is resulting in data loss and lost time to our end user as they have to re-input everything

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Currently, the default language for the RC app is set to US English, even if the local settings of the users' machines are set to a different language. There should instead be an option/feature for spell check to be in different languages on the RC app.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Request is for the ability for defined users (site admins) in different sites to be able to only access call log and recordings for users within the site(s) they have domain role access to. The current custom role domain definition does not extent to the call logs/recordings.

    4 votes

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  12. There are task that have to be performed every other week. This helps allow teams to stay on track if we could get this function set up. I have been duplicating boards for the biweekly task in the classic glip. Now in the new version I cannot duplicate the boards.

    1 vote

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  13. Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.

    1 vote

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  14. I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.

    12 votes

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    Future Consideration  ·  2 comments  ·  Fax  ·  Admin →
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  15. Presently very limited Bluetooth headset compatibility. Some people can't use just any headset because of environmental conditions, comfort, etc. I've never come across another app that was so limited in headset use.

    6 votes

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    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  16. It would be handy to be able to watch or follow a conversation so that if someone replies to a message that you are interested in, you can be alerted. Use case:Colleague A writes a question into a team space. You also need to know the answer to the same question.Colleague B replies to Colleague A with the answer. If you could follow the conversation, then you would be alerted to the response.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Currently even if the user set the language in the extension portal the app will display in another language

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. Monitoring Feature REQUEST
    When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in.

    Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected.

    My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode…

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. For companies utilizing the texting feature with clients, customers, employees, etc., there should be the ability to have oversight with these text messages for supervisory and quality of service purposes.

    4 votes

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  20. One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task.In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share/move the tasks.Additionally, in the new app, if we are adding assignees to a task, the new assignee/s will not be “tagged” in their own RC window; hence they will not have visibility to the task, consequently increasing the probability of not seeing and completing the said task/s.Who would benefit from it?Our Clients: Promises will be fully delivered by…

    28 votes

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