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  1. Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are several) the number would be listed under my Recent Calls list. If I would tap on the number in the list it would give me the option to Block that caller. On the new app no incoming calls show in my Recent Calls list, only outgoing calls. This for me is a major…

    2 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  3. Is it possible to add the option of filtering calls by time. This will be helpful for our users to narrow down their search through a smaller pool of calls in the logs. Currently they have to go over multiple pages to find the details for a particular call.

    4 votes

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  4. If you park a customer using the park button then anyone in the business can see that there is a customer to be picked up. Anyone can answer it. Not the same as a hold button where only the person who selected hold could answer. Multiple park extensions.

    4 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  5. In Classic RC, you could use [code] and everything after it would be monospaced. In New RC, it only works when you have the closing [/code] tag. This would be fine, except that for orgs where users are split between Classic and New users, the former don't put the closing tag on because it looks fine to them.Also, it's more convenient for users to forgo the closing tag; let us keep doing that, please.

    7 votes

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  6. As per article, https://support.ringcentral.com/article/Calls-to-Unassigned-Phone-Numbers-routes-to-admin-extension.htmlCalls to unassigned phone numbers will go to the admin extension by default.We would like an option to either disable the number or redirect the calls to another extension instead of the main admin extension.

    6 votes

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  7. Or any faster way (like drag-drop) to create a large team without having to type every name/adress. And it's really difficult to know who you already added since the name is not greyed when you typed a name.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. The reason we want this change is so that we don't have to remember to the change the time zone all the time when creating lots of meetings.

    1 vote

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  9. It would be nice to allow users forward their calls to another extension instead of just 10 digit phone number. Extensions including other users as well as group queue extensions.

    5 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  10. With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video meeting doesn't have that option. This is a crucial option for any presentation or speaker led meeting.

    37 votes

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  11. 2 votes

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  12. When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Information to be the contact. This way, all the Super Admins or whoever was added to the Contact Information can also follow up with RingCentral support when the main point of the contact is not available.

    1 vote

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  13. Currently Prompts in the prompt library can be seen by any admin. In the case of a multisite customer, it's not possible to restrict admins from Site A from viewing/deleting prompts that are assigned to IVRs in Site B. This is a problem, as an admin for a specific site could accidentally upload an incorrect recording in their site IVR menu or accidentally make changes to the wrong IVR menu.

    1 vote

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  14. The old RingCentral softphone app had a feature where you could see other numbers entered into the user profile in RingCentral when you searched for someone in the phone app. This allowed for you to put in Mobile numbers along with RingCentral numbers and see those in searching the public address list within the app. The new RingCentral app does not do the same. I created a video and will attach it to better explain what I am talking about.

    14 votes

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    Planned  ·  2 comments  ·  Application  ·  Admin →
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  15. The RingCentral Phone app has a button where you can start an Audio Conference. It would be very useful if this button/feature were added to the RingCentral Unified app.It would also be useful to be able to manage the Audio Conference directly from the RingCentral Unified App. The admin can control the audio conference by being able to mute the callers or disconnect the caller from within the app.Would also be great if you can transfer a call into a audio conference as well and then add additional calls into the audio conference.

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. On the Ring Central Phone App, it shows what vanity number our lead is calling. It shows on the app which 800 number is being called. We can track our lead sources this way. On the Ring Central App, it does NOT show the "To" and we cannot find out which number they are calling. Seems like an easy fix to transfer the programming from the RC Phone App to the RC App. We just need to know which number is being called. This is all on the Desktop.

    5 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.)Please provide a way to set a direct dial number to allow people to reach the Ring Central voicemail system for a company.Without this feature Ring Central doesn't provide feature parity with other on-premises phone systems which all have this functionality.

    30 votes

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  18. I have 3 phone numbers under my one account; each phone number is for a different company. There is 1 main line for one company, and then 2 virtual lines for the other 2 companies. I would like for when the calls come in on my ring central app to show which company is being called. In example, when I get a call in to Company A, then Company A's name will appear on my screen; when I get a call coming in from Company B, then Company B's name will appear on my screen, and so on. I have…

    6 votes

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  19. We have users that would like to see the ability to create Custom Labels for the Phone Number for the contact. Creating a custom label instead of using "Other" (or the other predefined labels) would allow them to know exactly what type of number they are calling. EX: We use a vendor for call recording (recording insurance claimants statements) and the ability to add a custom label such as "Call Recording IVR" could be beneficial", especially if a business has several different contact numbers.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. We have users that have asked about the ability to create Sub-Folders under Personal Contacts within the Desktop APP. We are an insurance company and they believe that this ability would help to distinguish between what type of contact everyone is. Ex: a folder for hospitals, a folder for Doctors, etc.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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