11041 results found
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OOO for SMS through RC Desktop App
That would be helpful if we could set up automatic reply through SMS as OOO ( Out of Office Message/SMS ). Many users from our company already asked for this feature request.
1 vote -
Automated SMS Response for Missed Calls
Automated texts sent to any incoming missed calls and voicemails for the client to text back a response.
12 votes -
Auto-removal from Queue if call is missed (user forgot to log out of queue while away).
Our old phone system would remove user from queue if they missed a call completely while available. This is helpful when users forget to remove themselves from the queue while away on break or end of shift. Now we have to monitor this and have an admin user remove them. Not as convenient, and causes delays for callers.
11 votes -
Allow User to have 2nd field to enter phone number to call next after current call is ended.
When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.
2 votes -
Able to use a TFN as a valid contact phone for extensions
Allowing user extension to use TFN number as Contact Phone, currently the system only allows to use local numbers on Contact Phone.
4 votes -
Print or copy text, or export to Word
I'm a lawyer. I need to print my text conversations. Please add this feature. It is difficult for me to have to take screenshots of my conversations on a text with a client. Why not a feature where you click on a box next to a text or texts, then copy to clipboard or print or export to Word. It's that simple. I need this feature done please.
1 vote -
Option for voicemail to use specific extension's greeting instead
When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions.Example: Incoming call to a queue ringing extensions 101 and 102, but VMs set to go to 101. VM is sent to 101 but the caller will hear the greeting of the queue. We want to hear 101's greeting instead.
3 votes -
Character Limit is too short when naming a Phone #
Please increase the character limit on the "Name" field of the "Number Detail Page".
3 votes -
Audio test feature RC app Windows
How come the app does not have tester for audio or video??? it has the setting to select but not to test it!!!
1 vote -
Automatic SMS replies
We are a business and we have had some issues with people texting our main line. We would like to disable SMS messaging to our main line and some extensions. We would still like the options of sending SMSs in the future so we don't want to disable it permanently. The other thing that would be really helpful is if there was an automatic outgoing message to anyone who sends us an SMS. This will insure that people will know they can't text us but still provides our business information for those looking.
1 vote -
You should be able to silence the incoming call of a specific contact.
To have more control of notifications and peace of mind.
2 votes -
Call Wait Pop-up or Notification
If all extensions are busy on call or only one extension is online , there must be a call wait pop-up or notification comes up (if a client calls up). The feature is missing. We always miss the caller number or information. I request you to please add this feature "Call Wait Notification". This will help to call back our client.
5 votes -
Billing History Needs to Be Included in Billing Permissions Within Roles to Assign to Accounting Users
Billing History is currently only available to Super Admins in Ring Central. When all Billing Permissions checked within a Role and applied to an accounting profile/User/Ext, they do not have Billing History presented in the menu for use. Only super admins can have access at this point in time. Accounting should be able to have access to this great billing history feature in the billing portal.
4 votes -
In RC app/Glip, allow converting one-on-one conversations to Team (or some other archive option)
When a user is removed from Ringcentral, all Glip group or one-on-one conversations with that user are lost. With groups, you can convert them to a Team prior to deleting the user to conserve the conversation, but you can't do this with one-on-one conversations. It would be helpful to have the same ability to convert a one-on-one conversation to a team (or some other archive method), to preserve the conversation, as there are often important details, links and files that will be lost otherwise, once the user is removed from RingCentral.
1 vote -
To be able to opt out of a Voicemail to another extension
We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main customer service number so the customer doesn't have to hang up and dial all over. They would record the greeting to opt out at anytime by pressing "X", the greeting would be interruptible so as soon as they hit "X"the greeting would stop playing and transfer the caller.
12 votes -
Allowing Newly Port in Number to Have SMS Feature Working Immediately
RingCentral needs to find a way to have SMS working for newly ported in number because this texting feature is really significant to running a business. - per Mr. Andrew of Weir Bauld & Associates
1 vote -
Additional Field in User Provisioning for multiple site customers
The request is for an additional field in the 'Select Number' form with the Site displayed, as it will help when admins are deleting/adding users to various sites. Currently the only way to do this is to refer to the Inventory, find a number, write it down and then search for it under Add User.
1 vote -
Ability to change Group Text default
By default, the "Send Group Text" option is selected and you have to turn it off so that you don't send a group text.Please add ability to change the setting so that "Send Group Text" is NOT selected by default.Yesterday I accidentally sent out a group text when I didn’t mean to, because that checkbox was checked automatically and I forgot to uncheck it. I don’t like that, since I never send group texts and don't want to have to remember to turn the setting off.Thanks
3 votes -
Call Queue & Ring Group ring order
It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and Person 2 do not answer, then Person 3 does, then the next call, would start with Person 3, then Person, 4, Person 1, Person 2. This would be helpful for queues/groups that require quick answering.Having an option for Uniform would be helpful as well. If Person 2 answers the call, then they should automatically be on…
9 votes -
Make changes on provisioning server: CISCO Short Interdigit timer
The end user is having problems with the call failing because they do not dial fast enough. We attempted manual provisioning but, this will take too long in the future if we make any changes. Because we will have to touch every phone, every time.
2 votes
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