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  1. It doesn't matter how many names are in the presence, list. The second screen on the expansion module is Blank. Reopened case https://support.ringcentral.com/s/case-detail?Id=5002H00001Hp8DQQAZ

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  2. Could I ask for a feature request? The presence functionality is only really of any use if it actually shows the status of a user's line all of the time, not just if they received a call directly. At the moment it seems that if an extension is ringing as part of a ring group this is not shown in the presence status and perhaps more importantly, if the call has been answered by a member of a ring group their extension does not show as in use - this does not allow the visibility that presence is required for.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their calls because it takes them out of the que. I need them to receive marketing call while they are on the ring central phone. In our business we use the phone all day and it encourages the agents to want to be off the ring central phone waiting for a marketing call. This…

    5 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  4. Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.

    21 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.

    38 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  6. For an admin to be able to toggle the activity of a user in a queue.

    8 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable Saturday office hours the day before, and turn them off before the next saturday.

    1 vote

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  8. Account type: RC Office
    A brief description of the business : not discussed
    A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting themselves to not receive call queue calls.
    A typical use case scenario explaining how your business would use the feature: customer would like to be able to log into the portal as an admin, go to call queue settings and when the call queue members are viewed, it would indicate why they're set to unavailable (on after hours, on…

    2 votes

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  9. At this point, it looks like the only way to contact a client in a blocked country is to unblock the whole country which can have negative repercussions. Add the ability to whitelist individual numbers in a blocked country so that clients in that country can be serviced via phone calls.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Custom Notification Email: Update Support Website label to show "Support Website" instead of just "Website"

    1 vote

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  11. Add call monitoring, whisper, Barge into the unified communication app so that we dont have to use two apps to function.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. We are required to save a transcript of all communications with people in our services for logging purposes.

    22 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  13. I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.

    36 votes

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    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  14. RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.

    30 votes

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    Implemented  ·  6 comments  ·  Admin Portal  ·  Admin →
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  15. Cx wants to access call logs for the full year of 2019

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. A text to speech option on call queue like the IVR menu prompt

    11 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. Currently, forward button to Polycom phone will only work when forwarding it to another extension. Hope this option will work too when forwarding it to Call Queue.

    2 votes

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  18. When creating a new call queue, if you use the "Copy Settings from" setting there is an inconstancy with how the system copies settings over. In the Group settings of the new call queue > "Messages & notifications" The settings for "After hours" and "Business Hours" copy across differentlyIn the Template Group, Both areas have "This call queue" selectedThe "Business hours" section copies over as expected as "This call queue." However the "After Hours" section does not, it copies it over as "Specific extension: Template call queue"This should copy over the same way in both areas. ("This call queue") This…

    2 votes

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  19. Hoping that RingCentral will be able to configure the system to work even there is enabled Anti-virus and Firewall. It is quite hassle to disable it from time to time just to access it.

    2 votes

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  20. I have a client that is never able to dial a 10-digit number when transferring - the timeout is just too short for them. There is a way to modify this by going to each phone individually via IP, exporting a config, editing it, and importing it back. For a client that has just a few phones, this poses no big issue - but a larger client would require a significant amount of time to correct this. Being able to specify this timeout from the portal or having a RingCentral tech have the ability to impact this directly would be…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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