11928 results found
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Add repeat option to announcement-only extensions like there are for IVR menus
Currently, the work around is to just repeat the announcement in the audio recording that you upload. This does not allow callers to repeat phone number or websites that they may be directed to.
5 votes -
I need an option to prevent users without numbers to make calls outside the organization.
some mobile users who are not supposed to be making calls, but they end up doing so and an additional charge is added to our account, I need an option to prevent that,
1 vote -
Change to "Delete Additional Local Numbers" area in Admin Portal
This is a suggested change to the "Delete Additional Local Numbers" area in the Admin Portal. Please see the attached screenshot. Is it possible for the row that has the “Can be Deleted” to be in a different color, something like light pink, so that we can find it quicker from a visual standpoint?
1 vote -
Incoming Caller ID should show the name and number on all plans.
Caller ID with name is a basic feature for every other phone I have and have had for several years. Even my cell phone now has free caller ID with name for no additional cost. The base level plan you offer already has more features than I need (Thank You) except for this feature. To upgrade to the next level just for caller ID doesn't make sense. Please make incoming caller ID with name a basic feature of all plans.
13 votes -
Roles by Department
Would like to suggest a way to have different roles for users for a specific department. For example, if Steve oversees a department of 3 people then we can give Steve Super Admin rights just for those three people as opposed to all users.
10 votes -
Be able to create customized folders for contacts
Really need to be able to compartmentalize the contacts into categories at will
9 votes -
Limited Extension Continues Rings
This is a MUST, and I need it NOW, I'm in contact with support.Currently Limited extension Phone Ring only 4 time, then hang up.I'm many hundreds of then used in retirement and nursing homes.The Problem is 4 ring(20 seconds), don't Give the Resident time enough to answer the phones.I need more like 1 minute, or Continues Ring with no. announcement. and it's needed NOW.I'm an admin a 3 account, and help manage others
2 votes -
Ability to search on sites under paging groups-devices to recieve
Currently under phone system- groups- paging only select a paging group and go to paging details.If you click on Devices to recieve page and drop down sites there is no search barhoweverIf you go to Users allowed to page and sites the search bar is present
7 votes -
Add Outgoing Fax via Email
Add Faxes Sent via Email in Avaya Cloud. See attached.
1 vote -
Admin Portal alert if a phone is offline
In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.
20 votes -
Disable Name Change By User
Disable the option for a user to change their display name associated with their assigned number. Allow it to only be changed by admins.
2 votes -
Prompt Key Press to Receive SMS
Having the opportunity to automatically message customers with a link for an online form or giving them instant access to information on your website would be a great addition to a callers experience and an immense time saver. Removes the wait time for callers attempting to find a form/ document and time from employees having to walk callers through the process.
2 votes -
Add AWAY Option for chat
We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.
42 votes -
Bug report: Multiple flips may require closing and re-opening the mobile app
Scenario:Initiate a call from the desktop phone.Flip the call to the mobile app.Flip the call back to the desk phone.The mobile app no longer recognizes that there is an active call and does not offer the "switch the call to this device" option. Close and re-open the mobile app.The mobile once again recognizes that there is an active call and offers the "switch the call to this device" option. The mobile app should be updated to always recognize the active call on the extension, without the need to close and re-open it.
1 vote -
Call history is inaccurate when using RingOut
When a call is placed by using the RingOut feature the Call History shows your own name as the call recipient. I didn't call myself! The Call History should not show my name only... it should show the person I called -- even if I use the RingOut feature. This needs to be changed.We opened a support case to report this issue and were told that the system is working as intended. The system should show the person I called -- it should not show my name. Period. It may be a difficult programming challenge, but that is what is…
11 votes -
Requesting disabling of Chat, Texting, Video Conferencing from the computer and mobile application
I need to disable chat/texting/and video conferencing due to compliance rules (as we are in the financial services industry). Our firm will only be utilizing ringcentral for inbound/outbound calling. This is a requirement of our compliance department in order to use services from ringcentral. Thank you.
3 votes -
Admin user can disable the feature for users to modify call queue settings. Users should not be able to change status from available, un...
...available, or busy. Users should not be able to forward calls.. Users should not be able to change status from available, unavailable, or busy. Users should not be able to forward calls.
13 votes -
RingCentral App: Do not Disturb Status should also stop incoming calls from queues
As per support case 16076197When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue.To be truly in DnD mode users have to Turn off "Accept call queues" and then change their status from "Available" to "Do not disturb".
Please can we request that the status DnD work as expected and not disturb users, regardless of whether they are also queue members.10 votes -
RingCentral Portal Transfers: Search by order no or telephone number
When reviewing port orders and transfers in the port (link below), i would like to be able to search by both order number and telephone number.https://service.ringcentral.com/application/company/phoneNumbers/transferredAndVanity/numberOrders
2 votes -
Saving a Number while on Call
Is it possible to save a number while on call. To be clear, saving a number from which you are currently on a call. I think it is something that can add efficiency for users to save a number while waiting for the person to pick up the call.
1 vote
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