12284 results found
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Specific Ringcentral saved contacts "Texts" gets forwarded to team/group under Ringcentral "messages"
I believe there must be a process where we can select few contacts whose content/data which we get over "texts" need to be forwarded among team members in a group of selective people. This way the contact need not to be harassed, if the other is requesting the same data every time and after hours team could work efficiently too on that data where they could easily comprehend the whole scenario through reading the content.Kindly advise/vote/support.Thank you
1 vote -
.HEIC File Format on SMS
Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in a .jpeg instead. Passing on this task to our customers discourages them and results in lost business for us.
5 votes -
Editing Main Admin & Internal Messaging (Privacy Liability Moderation)
Hey RingCentral,A contractor set up our business with you and they are no longer with us. I've been co administering this account with her since the beginning. Someone else took her position and we gave the account to him, not realizing that they had administrative permissions. This worked out because he slid into that position eventually. However he was also let go recently.Further, I did not know that the main admin also received emails regarding text usage. There is currently no way to:1) edit who receives these usage notifications by email2) edit the permissions of whomever was the main admin,…
2 votes -
Show Where Email is assigned if trying to Add Email to an Extension
Currently, if you attempt to add an email as a fax sender, and that email is assigned to another extension, there is no way, other than to manually check every extension to find that email address. This is daunting when you cannot export all extension information. What could happen is to show which extension that email address is assigned in the warning popup.
1 vote -
SMS opt-in opt-out
TCPA compliance.
14 votes -
View/Access SMS of all other user extension using admin portal
I am submitting feature request on behalf of my customer. He wanted to be able to view and access the all SMS of all other users using admin portal since he is the super admin. Super admin should have the access to all the features and settings using admin portal.
31 votes -
Resize Call Window
The customer would like to resize the call window to see who is calling them and remove the bunch of dead space in the app.
2 votes -
Forward caller id from Parking Lot
In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.
31 votes -
Be able to use web hyperlinks in the text tool
Its a real shame that a phone platform like this does not allow the capability to put a hyperlink for a website in a text. I have to type out or send the exact URL. Makes no sense. Text is my main source of communication and I send links all day to sign up for events, etc and I have to email them instead.
3 votes -
Change Text Interface Back to show list without opening a text
Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open one without noticing then not respond on accident
1 vote -
Phone app shows me as offline when the app is not in use. I don't get incoming calls because it shows me as offline.
Incoming calls don't come through to my phone. I use the desktop app to send texts. I use the phone app to answer incoming calls. I'm unable to change that offline setting from my end. I have to get with customer support for assistance and the wait time is awful - agents unavailable when calling the number; currently have been waiting 45 minutes through the live chat. No one has time to do this.
3 votes -
Export of all Fax User Data
The ability to export all fax user data is needed to avoid having to manually view the data through the users. Currently, the export only shows the main user data, but not any sub-user data of those who are configured to send and receive faxes or notifications. Imaging having 1000 fax numbers under you purview, and you need to have a report listed showing all the users who have access to send and receive. The time taken to review all user records would be daunting. In the event you want to add a user to an existing fax account, and…
1 vote -
Custom Rules - Called Number to include extension as well as DID
Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call internally via the extension it does not match the rule as it's only looking for the DID and not the extension.This creates confusion as call routing for a queue is then dependant on whether the call is coming from the PSTN or internally, and there's no way to unify that experience.
13 votes -
Adding a "landing screen" that has a summary of messages, voicemails faxes, phone calls, and quick access buttons. Merge them together, ...
...create efficiency by merging all these different modes of communication into a single easy-to-use interface/dashboard. The customer wants to have a "landing screen" that has a summary of messages and voicemails, quick access buttons, etc. One-click button to always to call frequent contacts, Merging all these different modes of communication into a single easy-to-use interface/dashboard .
1 vote -
Make currently in use phone number & extension visible at all times in Desktop App
I have around 5 RingCentral phone numbers. When I am in the middle of a call, I want to see the current phone number that the desktop soft phone application is using. I would like this displayed prominently in the blue ribbon at the top of the page to the right of the search field
2 votes -
Shared Logs
Shared logs: calls, voice mails, SMS (texts or messaging) and faxes for all extentions.
3 votes -
Chatstack
would love to see https://www.chatstack.com/ live help added to the consol
2 votes -
Support for new Poly Edge E series ip phones
I bet ringcentral is already working on this but please add support for the new Poly Edge E series phones for assisted provisioning, eg the edge e350. Thanks!
2 votes -
Copy Custom Answering Rules to other Sites
My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then…
30 votesCurrently planning and under development. No specific release date available yet. -
REVERSE PARK FUNCTION
We are unhappy with the 'reverse park' function. When we put phone calls on a 'park location' our phone rings back after 8 1/2 minutes. We do at times have our customers on holder longer then 8 /12 minutes. We would appreciate being able to either turn that function off or extending the function to 15+ minutes. Thank you!
5 votes
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