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9191 results found

  1. Option to keep the Sites filter in place when editing multiple phones.Every time I need to change multiple phones and select a Site filter, when I'm finished and click the "Back" button, it brings me back to the list of user phones but clears the filter. It makes it difficult when updating several phones in the same site and I have to re-select the site in the filter drop down list every single time.

    1 vote

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  2. Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple extensions at once and then be able to drag and drop the order.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard in any phone system. I've never seen one where it's not an option - until now.

    1 vote

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  4. Adding option to change Operator extension in RingCentral App

    2 votes

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  5. I have phone numbers in tables/excel and I need to send text messages easely, not copy pasting each other to your app also if we can send it to more that 100 recipients.

    10 votes

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  6. Unread, Urgent and other default and custom flags would be helpful as filters in the history list. Buttons in the left panel within each section (like All voicemail exists now) and selectable in the Filter search box.

    2 votes

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  7. Executive wants to hide 'Invisible' status as a choice, limiting to either available or do not disturb.

    7 votes

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  8. Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.

    3 votes

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  9. How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.

    2 votes

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  10. I would like to see a link link to just look up MAC's of phones. When I had 1600 phones shipped to me, there was not an easy way to just scan/input the MAC of the phone and see who it belonged to.

    3 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  11. There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.

    20 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  12. I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.

    8 votes

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    Implemented  ·  7 comments  ·  Other  ·  Admin →
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  13. The request is for the creation of an administrator inbox in Service Web so that essential customer communication can be forwarded to it. In that way, customer communication with respect to maintenance, port changes, etc. may be simplified and RC does not have to verify if customer admins or responsible communication parties have left the company.

    1 vote

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  14. These changes can be made visible in a few ways:
    - As an inbox message
    - As a Banner (with option to remove banner once admin has seen)
    This communication with admins will make communication more efficient and better ensures it gets to the responsible administrator.

    3 votes

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  15. Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.

    3 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. When a client within our contacts calls in on the application only the initals are shown and not the full name so we really have no idea who it is until we pick up the call which is no use to us and I can imagine to anyone with more than 5 people in their contacts.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. The request is for the ability to bulk assign trunks similar to users in the Enterprise space. High Density Analog requirements that need our eFax capability disabled (Voice Only) takes a significant amount of time to program trunk by trunk. This could be accomplished by an Audio Codes MP1288 or AT&T Pots in a Box (PIAB). The goal is to be able to set a Template for Voice Only and apply that Voice Only Template to Phone Numbers that will require the eFax to be disabled.

    2 votes

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  18. My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity to only accept calls from a specific call queue at one time vs. being available on both call queues.

    13 votes

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    Implemented  ·  4 comments  ·  Other  ·  Admin →
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  19. Really like the new Week/Month Evenets Calendar but would hope to see Tasks listed there too, like it was in Classic Calendar.Also would be better if the view selection of Week/Month was sticky so that whenever selecting Events in the sidebar it returned to the most recently selected view instead of going back to the Events list every time - maybe just add a Calendar link to the left panel/sidebar that goes to that view?

    3 votes

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  20. When I call many different companies customer service phone number, they say you are number 9 in line, so hold on, or you can let us call you back and you would not loose your place in line. And this I find so helpful as a very nice feature with several companies I have contacted, likt this company My Knobs.com at 718-721-8955 so you can hear what they say.......this would be a great feature as I do not have to wait on line an they call me back in a few minutes, and it's a pleasure doing business with My…

    7 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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