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10418 results found

  1. Ability to change the audio conference call hold music - same as user hold music choices

    5 votes

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  2. Missing features include:Call duration of all active callsComplete caller information for all active callsCorrect status (most users show offline in RingCentral app, correct status in RingCentral Phone app)Option to display entire HUD that lists all users in a narrow window (currently in the RingCentral HUD, I can only see a few users, even on a 32" Apple Pro Display XDR monitor; in the RingCentral Phone app, I can see all users easily and clearly in a narrow window that occupies perhaps a 5th of my laptop screen)

    27 votes

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  3. Subscribers that have relationship with Google or a third-party using Google for advertising purposes been having call forwarding issue. Subscribers need to reach back to their advertising vendor or Google directly to disable call forwarding rule.

    1 vote

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  4. Currently numbers assigned to call queues are not available to be used as outbound caller ID numbers in User Settings templates. They appear in individual user settings, but when you are editing a template only site-level numbers appear. If you have numbers that point directly to a call queue, it will be likely that you will want that number to be the outbound caller ID number for members of that queue, and we don't want to have to set each user's caller ID separately without being able to use a template.

    57 votes

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    Under Review  ·  5 comments  ·  Call Queues  ·  Admin →
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  5. Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Receptionist and under Company Info or some other more generic location, as a Site doesn't necessarily need to use an IVR. In our case, we want the sites to point to call queues, and the only way to do this is using Custom Answering Rules, which works but is more obscure to manage and less intuitive than the primary assignment. We can't…

    3 votes

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  6. For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone for our users.

    23 votes

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  7. We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these all set using User Settings Templates, so we would have a template for each type of user and all of their permissions would be set with a single application of the template. Alternatively there could be some type of group concept that could be set set using Active Directory/LDAP groups, or these could be used to…

    16 votes

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  8. It is more efficient to block and delete a phone number with one click, instead of one click to block, then one click to delete.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. the desktop rc app is not supporting the airpods but before it works with the old app

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. The majority of our users use deskphones. To help ensure that all voicemails are attended to in a timely manner it would be helpful if on the RC Portal next to the Msg column if there was a date/time stamp indicating the last time the mailbox was entered. We have several hundred phones and Support's recommendation of accessing each voicemail box is not feasible.

    1 vote

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  11. Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set to the longest. I would like this to be a setting controlled on a team by team basis.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Deleting extensions does not seem to delete the email address on the marketing automation database which is causing issues with the users email server.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all company numbers.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. When using the dial pad to make an outgoing call, it would be helpful to be able to dial by the data (numerical digits) that is entered into the company name or the title field. In our line of work, the contacts are created using the unit number associated with that person. It's more efficient if we could just enter the unit number (which is entered in the Company field) to see the list of tenant's in the unit and then dial. The old app had the capability to do this and it made it so much easier than having…

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.

    5 votes

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  16. Background: Customer asking to add the ability on O@H to use the main company number as the outbound SMS number for all users on the mobile app.

    Problem: Unable to use the main account number as the outbound SMS id if NOT logged in as operator extension.

    Steps to Reproduce:
    1. Login to O@H mobile application using direct extension (not operator)
    2. Compose new SMS

    Actual Behavior: If they are not logged in as operator extension, they can't use the main number as the outbound SMS id.

    Expected Behavior: Would like to be able to use the main number as…

    1 vote

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…

    7 votes

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  18. This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Portal and this should be automatically updated on the Softphones and Deskphones. For this to be possible, there should be an integration of the Admin Portal and The RingCentral Applications or for each account, there should be an access to the RingCentral Cloud for easy access,

    36 votes

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.

    57 votes

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  20. Hello Team,Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue over flow extension needs to accept/do not accept calls

    3 votes

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