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10653 results found

  1. wordings used to the email notification that is sent monthly to the customers gives confusion as the feature is already turned but email they're receiving is "Your call recording has been turned on"It would be better to change the words that's being used when notifying the customer that the feature is already enabled

    2 votes
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  2. When utilizing RC Polycom VVX 450 users are only able to utilize 1 expansion module per device. Would it be possible to increase the number of allowed modules as well as utilize modules from other devices/purchase from third party?

    6 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  3. Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that associates could be forwarding voice mails that contain private or confidential information to non-company emails

    3 votes
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  4. Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changesI also recommend unlocking the excel filters and deleting rows that are not required to be updated.

    1 vote
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  5. The same user tips keep popping up even after clicking "Got it", which usually means that it wont come up again, but on your system the same ones keep popping up. Is there a way to turn off ALL non essential pop ups?

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another number within the same tenant should never originate from the PSTN, these are station to station calls. When a caller ID is presented that is within the same tenant, can the caller ID be flagged as 'SPAM Warning', or even blocked altogether, as the call has arrived from an apparently invalid direction?This mimics SPAM Warnings done by cell…

    22 votes
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  7. It would have been better if there is a diagnostic tool within the online account that would determine mis-configurations on the customer's current setup to proactively identify issues.

    1 vote
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  8. We are a Pharmacy and send many texts that are time critical to our patients.If we get a # that is not sms enabled (older folks/landlines) it can impact their health. Currently we cannot determine if the patient received the communication.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. We are allowed to set and change only the company caller ID, but we have different local numbers for different departments, so we want to set different caller IDs for each local number.

    4 votes
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  10. Please add a variable to the recording storage that includes the day. It's a bit baffling that it's not already there, considering every other component of date and time are: year, month, hour, minute, second.

    1 vote
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  11. With the release of the upgraded RingCentral app - we lost the function to Call Forward to an extension (app to app). The only Call Forward function is to a physical phone or device (ie: cell phone). This limits our office functionality and it doesn't make sense why this was not included with the "upgrade". Please consider fixing this issue.

    26 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  12. Would like to add a call group/queue as a precense to add as a shortcut on deskphones, for groups like IT Support etc.

    14 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  13. Send .wav file from RC phone system via SMS

    2 votes
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  14. When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.

    15 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  15. Common area phones should be able to be limited to only call 911 externally and only allow calls to other internal extensions. We would rather not have a common area phone in the food court that a customer can call out from.

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. people who have access to multiple calendars but only want to see invites from one main calendar on their phone can use this

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  18. ...ng up.. Mouse lands on the shortcuts when sliding the mouse away from message box and you are not able to see your message due to icons popping up.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Useful for people on the go or needing to communicate while driving.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. (Using VVX 450) Currently when you call someone and they're unavailable, a user has the ability to pick up the call within their vicinity. When they do so, the caller doesn't know who's picked up the call. It still says the original person that they called as answering it. This is extremely confusing for the person initiating the call.

    2 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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