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10230 results found

  1. Sending auto response if fax service will be disabled

    Need to send an auto response to the fax senders if we will not be able to receive fax messages

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. More Personalized Experience + Keyboard Shortcuts in the RingCentral App

    You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.

    5 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in both physical printed form and digital dissemination at the time they are received.

    14 votes
    Under Review  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  4. Send Text To Phone Number you Called at the same time

    Add a button while you are calling someone to the options like "Hold, Mute, etc" in order to be able to multitask faster. Before it was easy to send but the new update it's hard to be able to send them at the same time due to having to copy the number over again to send a text.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. answer call from call queue via user's presence

    please add a feature where a user can answer a call of another user from call queue.

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Add Pickup feature key and Notification to Ring Central App

    Please add this to the app as we have migrated away from desk phones to use app features more easily.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Populate IVR or site Extensions in company contacts

    Allow the ability to populate Site extensions or IVR extensions in the company contacts so that operators can easily transfer to those extensions.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Call Park Audio

    I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Audio Only Conference Bridge Creation from UC App

    Currently you are able to create an Audio only bridge by going to the web to get your Audio only bridge details: https://support.ringcentral.com/article/Conference-calling-from-your-online-account.html As we encourage our staff to mostly use the UC RingCentral app, it would be ideal for them to also be able to setup a Audio Call Bridge from the UC app as well instead of having to open their Online account to get their Audio bridge details each time. Audio only is useful for less technical users who do not want to click on the link to use either the RingCentral Video app or web versions.

    8 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. Separate Inbound and Outbound Calls in Call History in the RC app

    I would like 2 bars to be added under Call History with Inbound Calls and one with outbound calls, just like there is all calls, missed calls, and call recordings

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Admin access to Fax, Message, and call history for all employees using RC

    I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Ability to **respond** to short code SMS messages.

    I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!

    121 votes
    Under Review  ·  11 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Enable SMS Service for Australia Numbers

    SMS service for user to send sms to customer via desktop and phone app

    36 votes
    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Add Tasks, Events, Files and Notes icons to New Ring Central Left Navigation, Remove the Inbox icon dropdown

    Remove the inbox icon from left navigation and add: Tasks, Events, Files, & Notes icons along left navigation. The current inbox creates double the work to get to the Tasks List.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. HUD columns

    Make the display of names appear in multiple columns for easier access. More like the Deskphone app.

    12 votes
    Implemented  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  16. Notifications: Task assigned/reassigned to me

    Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.

    83 votes
    Future Consideration  ·  18 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  17. Unchecked voice messages after a period of time (7 days) get forwarded automatically to another mailbox/email

    Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Ability to have an emergency 24/7 call queue which can override specified users available hours.

    I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Support the new Yealink WH66 DECT Headset series

    Yealink has a new series of DECT headsets, with a LCD screen control interface, great microphone noise processing technology, and overall an amazing product. They are designed for mobile+softphone. https://www.yealink.com/product/headset-wh66Unfortunately, Ringcentral only supports Jabra/Poly headsets. I much prefer this product over what Jabra / Poly are producing. Given Ringcentral already supports many Yealink products, I would encourage you to include this headset, it's a winner.Lawrence

    18 votes
    Under Review  ·  4 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  20. Comment Feature

    Hello, I have a suggestion. Can you add a comment feature to where people can form a comment thread on a particular message. Ie) A asks B to file a document. Once complete B can comment under A's original message letting A know that the task has been completed. This will be a LOT cleaner, especially for people that have multiple messages with each other.

    3 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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