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10378 results found

  1. I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?

    6 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  3. Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.

    1 vote

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  5. Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the list.'Auto-Sort' should be able to be enabled on a folder-by-folder basis.This behaviour was available in Ring Central Classic but was removed (for unknown reasons) from the new Ring Central app.

    15 votes

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  6. When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.

    3 votes

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  7. To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required

    1 vote

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  8. Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow this default link preview behavior to be turned off on an organisation/tenancy wide basis.

    13 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Would like to be able to schedule a text to be sent later. Example: Want to congratulate a person on starting a new job on the day they start their new job.

    14 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  10. More hot keys in general, but It would be great to have hotkeys for all the new action options.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  11. We have annual assessments for our field Employee signature required. Would be nice to use Ring Central text message with attached fillable PDF file for employee to sign.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.

    2 votes

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  13. We would like to default the transfer type on all phones to "blind." Please enable this preference on all of our phones.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. We would like to be able to have the option to bypass the announcement for the rollover queue extension. The queue that is being used as the rollover, is a regular queue, and it should have the announcement, however, when the roll over is activated from the main queue the announcement for the second queue is played when the rollover occurs.

    6 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  15. Some of our company applications that we use utilize shortcut keys such at F6 or F8. We would like to be able to change this at a company level so each user isn't having to manually do this as part of ringcentral onboarding.

    23 votes

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    Planned  ·  9 comments  ·  Other  ·  Admin →
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  16. This feature would be useful when you have many windows open. This would keep the application in the most prominent position.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. lets say I want the floors mopped once a week. It doesn't matter which day so long as it gets done once a week. So I create a task for it and my employee gets a notification on Monday to mop the floors but if he doesn't remember to do it that day it is simply forgotten because there are no reminders. It would be nice if another notification was sent at least daily to remind the user that he/she has an uncompleted task. Everybody would benefit from this . It would help the employees to do a more effective…

    1 vote

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  18. Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 key press options but the dialler presses 4 this should play a message to say that this is an invalid entry not route off somewhere unexpectedly.

    11 votes

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  19. The left hand side menu bar would be more useful if you could add custom links to it, like a link to go directly to Events > All Events > Month view, so you can get there in 1 click instead of 3. This way the things you use most often are easier to access

    2 votes

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  20. The right side panel is nice for what it can display, but it should remember what you had displayed last. I would like employees to be able to see their tasks easier, the way it is now everyday you have to change the view to display tasks.There should also be an option to only display un finished task in the right hand panel

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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