10653 results found
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I have business email app called hushmail.com
I would like to integrate with ringcentral as with google workspace
1 vote -
Allow SSO password in change Password/PIN Prompt In the admin portal
Steps to reproduce:Login to online portalclick on settings>user details>change passwordThere is a prompt to enter the password, which is the non-SSO passwordallow option to use SSO password in therewe do not want to enforce SSO because not all users in the account need it
2 votes -
Alert button
It would be helpful if there was a alert button to get the attention of the team. A doorbell sound or something to let the team know to look at the chat.
7 votes -
Way to mark/list specific numbers as Masked
Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it
2 votes -
Custom audio for call recording notifications
We would like the see a feature that allows us to upload a custom audio file that plays when pausing and resuming recording.Instead of the default message that plays when you pause and resume the call recording (when taking payment details for example) we would like to be able to play a custom recording which we can upload via the admin portal.
5 votes -
Should be able to see Edit history of messages
AS we can see there is no way a chance to see the history of messages which got edited after delivery using Ring central appif a person A speaks with person Bthen A says "ABCD"and B sees "ABCD"then after 1 hr or 2 hr's A changes the message using edit option as "XYZ" and then once if B comes back he sees "XYZ" instead of abcdand there is no way a track on the changed messages this can happen several times and leaves a impression that this leaves a wrong communication so it would be good if you provide nay…
5 votes -
RC App Security - External Apps
We need to be able to restrict users from adding external apps in the RC app (see attached screenshot). These external apps pose risk, since users can add any app and infiltrate/exfiltrate data through the unmanaged apps.We would like to see the administrative capability to turn off all external apps in total and/or sanction specific applications for usage by specific users and groups of users.
11 votes -
ability to silence calls coming from queue
getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or in person with a client and the phone just doesn't stop ringing. It is extremely unprofessional in appearance.
18 votes -
Bring back floating window in RC Video Desktop for multi-tasking
Please bring back the floating video from the prior versions of RC App. This allowed for multi-tasking and keeping the video in the forefront while working in the background. As a telemedicine provider, its essential to see the person talking, while being able to document information simultaneously. Now I cant. This is very ESSENTIAL to my work. Please fix this!!!!
3 votes -
I would like to be able to send a canned audio reply to a caller who is calling on my desk phone when I am at my desk but too busy to an...
...swer right now.. When I'm involved in a conversation on my CELL PHONE and my desk phone rings, I would love to be able to send an instant message to the caller with a canned message by pressing buttons on my desk phone. I foresee this sequence as 1) VOIP phone starts ringing, 2) I press a button on the phone that enables one of four canned messages to go out (the phone stops ringing). 3) Using one of the four soft keys under the display I would choose which message would go out, such as "I'm tied up at…
2 votes -
RingCentral Classic Had a Much Better Interface
Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible.In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new RingCentral app), tasks made better use of screen real estate (further explained below), and tasks could be more easily sorted, categorized, and viewed. Team conversations were more digestible when scrolling.Regarding the small task window that appears when creating, editing, or replaying to tasks: The window in which you can type is smaller than ever making it nearly…
9 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools… -
RingCentral App - Direct SSO Link
Currently - our users follow the below workflow for signing into RingCentral Glip:
1 - User signs into IDP
2 - User navigates to: https://app.ringcentral.com
3 - User selects "Sign in"
4 - User selects "Single Sign-on"
5 - User enters company email
6 - RingCentral grabs user identity from IDP & signs them into appIdeally, I would like to skip steps 3-5 (i.e. pass the user's email as a parameter in a login request, or hit a custom tenant url which performs an automatic metadata lookup)
You already do this for other services, for example: https://service.ringcentral.com &https://login.ringcentral.com/api/sso/startup?email=
16 votes -
Custom/moving emojis
Used in the messaging feature, it's an excellent way to incorporate personal company logos and to make the agents more interactive. Moving from a different platform this was one feature that we enjoyed for motivation. Add emoji then you upload a gif or png and it will make it transparent to use on a black or white background. Simple to add and brings a lot of fun. Thank you
18 votes -
Change multiple extensions at one time in queue
Currently to adjust who gets calls first you can only move one extension to the bottom at a time. Allow multiple extensions to be selected and dragged at the same time. Good for when your call center is in zones and moving zones all at once instead of individuals.
7 votes -
Allow multiple people to call monitor at the same time
Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
67 votes -
POP UP SCREEN WITH NEW MESSAGE/FAX ETC
We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.
3 votes -
Set a Default Caller ID Based on Contact
We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our other company number. I'd love to put a default caller ID or "from" number based on the contact so every time we call or text that contact the caller ID is associated with the number we set and we don't create confusion by responding from a different number.
4 votes -
Update Contacts when changing a user's name and details
My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a details, then I would have to do that again in my contacts, but that would only be for me. If I want everyone else's contacts to be correct, I would have to export all of my contacts, and then import them for each user. That's a huge waste of time. The contacts…
1 vote -
have a custom preset status where her team can just select from
I'm trying to find out if there's a way for me to save additional pre-set status for my team and I, that are more applicable to our work flow? within the ring central app, each team member/user has the ability to change their status (such as working remotely, on vacation, out of office, etc)
I would like to be able to add (and SAVE) our own custom status that couled be more applicable to our work and work flow2 votes -
Eliminate drop-down from "Voicemail" to "All Voicemail" (HUD also)
Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.
2 votes
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