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  1. W would like to be able to temporary forward all calls to an extension to another ringcentral user. Example one user closes down for the day and would like to forward all calls to another agent in the office using a cell phone app

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  2. It would be really helpful if a notification popped up when an interoffice message is sent. (For example, in Microsoft Teams). When we receive a phone call the dial box pops up so we know to answer the phone. Right now, if someone sends a message, the only way we're notified is every 15 min or an hour via email unless you have the desktop app open.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Add text signature that can be attached for every text

    2 votes

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  4. Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department still. The filter box needs an unassigned option.

    2 votes

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  5. In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a pressing Option-D was such a huge time saver in the RC Phone App. Please bring it to the RingCentral App as well!

    16 votes

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  6. For financial companies, this is an important security enhancement. You can apply a template to turn these features off today, but users are able to turn them back on. If you restrict access to these features, it also restricts users access to basic end user voice mail features.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.

    2 votes

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  8. Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to

    1 vote

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  9. I. have a main office number and a secondary number. I'd like to use the secondary number to communicate with my staff and would like to know if there's a good way to separate those texts received to the main number from the ones received to the secondary number in the app

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Right now you can only delete 1 message at a time. Please install an option to remove all text messages!

    11 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking to the extension one by one or filing it with the DO NOT CALL list does not help. Having to block it to each extension takes a lot of time and adding it to the Do Not Call Registry takes 30 days to process, which doesn't help because tomorrow it will be a new number…

    34 votes

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  12. Callback prompt feature that alerts a user on the phone to call back, so when they get off the phone, they would have a blinking light and could pick up and call back the person who left you the call back prompt.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. It would be really helpful to increase the limit of recipients from 5 - we use this feature for emergency after-hours requests from our clients and as a company focused on tip-top customer service, we would like for all employees to receive these texts so that the appropriate account manager can handle the issue.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Give the option to set up an unlimited number of users to receive incoming calls simultaneous instead of the standard rotating or fixed order in small groups. Using rotating or fixed groups doesn't allow someone to pick up a call unless their phone is ringing.

    4 votes

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  15. Send calls to Teams in E164 format.Teams is expecting calls from Ring Central (direct routing provider) to be sent in E164 format, which is a standard.This would properly resolve numbers to our Teams and Outlook contacts.

    2 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. When signing up for RingCentral, a default team was created for our business. New users are automatically added as they create their RingCentral user accounts. However the default team maxs out at 15 members and will not allow you to add more. Quite annoying as I have to create another team to allow all users and now there is a "phantom" team of the first 15 members to join because I am not allowed to delete it.

    1 vote

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  17. we'd like to add a feature wherein admin/users have an option to check in call logs what happen to a call, why it was routed to a voicemail right away specially when call was routed to a call queuesample: an indication showing that the call queue is full that is why call gets routed to vm right away

    1 vote

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  18. Currently on the Ringcentral App, you can only see a listing of all voicemails that have been received in your Ringcentral App but it does not show you the total number of voicemails. Given that the cap on the maximum amount of voicemails one can have is 200, it would be helpful to see at a glance, the total number of voicemails one has at all times.

    2 votes

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  19. The request is for the ability to drive users Provisioning/ De-provisioning from AD. Additionally, they should be linked to Roles templates to determine which permissions users would have from the time they are added.

    1 vote

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  20. As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.

    6 votes

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