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9677 results found

  1. When our users place a call on a park line using a desktop phone, we cannot pickup the parked call using the RingCentral App.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?

    1 vote

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  3. Call Handling & Forwarding to separately ring Desktop & Mobile Apps

    191 votes

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  4. Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.

    7 votes

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  5. Hello,Can I request a feature to add a "Custom Forwarding Rule" where we can select:- Bi-weekly => Every second Friday ( or Sat, Sun, Mon)- Every Second Friday or Sat.Sun,MonOF course we can setup it manually with dates range, but this will expire one day and it will be great if we can have this feature to change forwarding rules every second week. This feature will help to manage "On-Call" schedule for team of people. As for now we need to manually change forwarding phone and as a humans, we often forgot to change it :|Thanks in advance.

    4 votes

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  6. If Ring Central allows for company's main number and NAME to be uploaded to National Caller ID Database , why can't NAMES of individual direct dial numbers be uploaded as well? It would be a HUGE help. On top of that - It appears RingCentral is able to handle these requests already via support tickets: https://community.ringcentral.com/questions/90424/can-we-assign-cnam-to-individual-users-direct-numb.html

    42 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  7. Sometimes members of a call queue will forget to "toggle" the "Accept queue calls" button to OFF when logging out. At this point they still look "Available" to the queue. It would be nice as a manager to be able to mark that member as "Unavailable" so that they are unavailable for the queue.

    7 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. After adding managers to a queue it removes the ability to go to the advanced settings under notifications and change each notification's email. We use salesforce and create cases from email's, once I added managers to the queue it removed my exisiting notification emails and replaced them with the managers emails and I'm unable to change this. It's frustrating because now my only option to fix this is to clone an existing queue Please either allow me to remove manager's and/or add the advanced settings under notifications once manager's are selected

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. We can quickly review the content without needing to download it first.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. We need to work on getting the Poly Roves certified for a variety of customer opportunities. Retail, Healthcare, Warehouse and Manufacturing. They have line Presence button, are ruggedized, and more configurable

    33 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  11. Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The…

    228 votes

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  12. Would like the ability to add pauses and DTMF tones to speed dials within RC App so that the dtmf tones are dialed after pauses.Ex: 770-777-7777,,,12345#

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Yealink T46S firmware used by RingCentral is an older firmware that is not compatible with our user using a Plantronics Voyager UC via Bluetooth connection.Firmware ver 66.85.0.5 is a newer version which we used to have with Vonage which perfectly works the said headset.Please test firmware for compatibility.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call from an unfamiliar number, and this is a major sticking point for many of my clients who have otherwise good relationships with their clients.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. When i am in a message and I use CTRL Z it seems to keep the data in the buffer and it if you go to another user that info is retained and if you do another CTRL Z that data appears. How can you fix this so the data does not travel from person to person.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language in there specifying we still need to contact our RC Rep and let them know what DID numbers to actually remove from our account so we are not paying for them anymore etc.

    5 votes

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  17. We would like the ability to pin a company message and image that does not scroll up. We want to make every employee aware of company guidelines on social edict before they post.

    8 votes

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  18. We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the next 500 when requested by clicking next page?

    1 vote

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  19. It doesn't need to ask us for our account number.Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you know we have premium support.

    1 vote

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  20. Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.

    2 votes

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