12558 results found
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Call reporting
I would like to see reporting with calls that are connected but a way to determine they spoke with a customer, not just call connected, that could just be it went to voicemail. It is better recorded keeping and holding employees accountable for the length of conversations.
2 votes -
Disable "block all calls" on system mailbox ext.
We had a new admin accidentally block all calls on the account by toggling the "block all calls" on the system mailbox ext. I can't think of a reason why this would ever need to be done. On the system mailbox ext., can this option be removed, greyed out, or at least a pop-up stating the repercussions if it's toggled?
1 vote -
need to be able to distinguish which line is being called
My RC account gave me a main line and then a direct dial number. System currently set up such that the caller ID bar which displays when you get a call does not distinguish whether the caller is calling the general line of my direct dial line. Apparently, all cell phones have this problem. I have a solo law practice and want to be able to distinguish at the time of the call whether it is an appointed public defender client or a private client/new business. Right now no matter which is called it says ring central caller. I can…
1 vote -
Global Missed Call notifications
I would like to be able to set up a global missed call notification emails to go out to my customer care team so they can know when call are being missed on any future and current number in my organization
1 vote -
An option to edit/customize the "to" field when sending fax.
To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.
3 votes -
Email Fax Confirmation to Contain Cover page
Would it be possible for email confirmation from RingCentral once fax is sent to display cover page preview? This will help users know exactly what was faxed with a quick glance.
6 votes -
Ability to view contacts by status (e.g. online)
As a user I just want a list of all my contacts that are available at any given moment i.e. their status is Online right now.Maybe it can be shown as a list on the Contacts page where contacts are listed based on their type currently e.g. All, Company, Guests. Similarly we can list those from my contacts that are Online right now (so based on their statuses).
3 votes -
Use JobNimbus app
Add JobNimbus App to simplify my calls with their customer service software
1 vote -
RingCentral Admin Blocking of Calls Should Have the Option on Creating or Including Do Not Call List for the Users
SF case number 16874612
https://rc.lightning.force.com/lightning/r/Case/5002H00001S3SjiQAF/viewCompany name: A Place for Mom, Inc
RC UID 400682008 (362 lines) PST
Current Total MRR: USD 13,564.03Contact name: Brian Lowery
Contact email: Brian.Lowery@aplaceformom.com- This super admin is expecting RingCentral that since it has the Blocking of Caller ID Phone Numbers, it should also have the option to have the Do Not Call list, as well, just like the other phone providers.
Customer facing feature request article given:
"Allow Blocking Outbound Calls by Number"
https://ideas.ringcentral.com/ideas/CUSTCOM-I-2574 votes -
Online Access to Reprovision Phone Number
I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes each time to navigate the options menu, wait in queue, explain the issue to the support agent, wait on hold while they create the support ticket, and then have them explain that they have opened the ticket and it will be resolved. The user I have assigned the new number then…
1 vote -
Allow app users to see if another user is on the phone
When working from home or using the app we are not able to see if another user is on the phone. To find out, we must call that person to see if they answer or are available. If we were able to see this off the bat as we are on the desk phones, then we would not have to guess or call the user. Instead we can say to the caller "I see that the person you are trying to connect with is on the phone right now" and you can ask them to hold until you see the…
3 votes -
To be able to change the amount of times the IVR menu must play before an extension can be dialled.
It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.
1 vote -
To have an available option on the messaging notifications of the user for fax transmission that only the sender of the email to fax wil...
...l receive the transmission result and not the email address added to the transmission result messaging notifications.. Right now the only workaround is to put a dummy email on the messaging notification for fax transmission to enable it, and for the sender of the fax to receive the fax transmission result, it will be easier to configure for everyone if there's a certain option who to received the fax transmission since not everyone knows the workaround and it will save time to other businesses calling support to configure and to find the workaround to address their needs.
3 votes -
Add SMS Texting to BYOC Licensne
We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our customers. It allow them to give one number to customers for all communications.
3 votes -
Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
71 votes -
Add TRANSFER BUTTON ON INCOMING CALLS ON THE DIALLER
Aside from voicemail option, please add a transfer button on the RC APP DIALLER pop up when a call comes in. Right now the transfer feature will only comes when the call has been answered already. Customer want the ability to transfer the incoming call right away when the dialer pops up / as the phone is still ringing.
2 votes -
Ability to prioritize custom rules
With custom rules, it would be beneficial to rank/prioritize one rule over another. If the criteria of multiple rules are met, we should be able to create an order in which the rules are followed.
3 votes -
Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name
As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
1 vote -
Department column header within Billing Items view
Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost centre as we have to do a lot of cross-referencing.
1 vote -
Creat multiple contact lists - The ability to create a "Client" contact list.
The ability to create a "Client" contact list in addition to the "Personal" contact list, so client and person contacts are separate. I am surprised since this is a Business Account that this is not an option. Also, each user should be able to create their own personal and client contact list. Thanks
4 votes
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