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  1. As a company we want the RC app open on everyone's desktop to allow for chat and collaboration. People that like to use one app at a time and close it (often full-screen app users) may accidentally close the app and disconnect themselves from RC. When you close the app, it should give a popup that says "Did you mean to QUIT RingCentral?" and have two buttons: Quite, and Minimize.

    2 votes
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  2. Can you add a filter for voicemails under the reports tab? After you select a specific extension you can filter by several factors under "types of calls" but not voicemail. This would be a nice feature for when an agent is out sick or vacation. Also, can you allow a superadmin to listen to said voicemail you filter? Thanks!

    3 votes
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  3. Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients to give a testimonial on Yelp and I think Google and facebook which is very valuable for service businesses. Kinect is too expensive so you will have an easy time competing with them and believe me, people will love your service even more!

    1 vote
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  4. Would like to get a daily report that includes how many texts were sent out by each user like we get for the phone report.

    4 votes
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  5. customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back,
    she wants to see the user who picked the call engaged on that call from her extension.

    3 votes
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  6. call park timeout is only available in public parking. this feature should also be available in park location

    10 votes
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  7. Reduce frustration by allowing reduction of lines online.

    2 votes
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  8. Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.

    16 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. I needed to see my call log and in the old (wonderful, best EVER) app I could simply hit settings a couple of times and it would bring me to the website where I could update my voicemail and check my call log. Now, I have to go to the website and log in and it's an extra step that is very cumbersome considering all the passwords I have to remember. There's not a "remember me" button so I don't have to log in every time.I previously spoke with someone at Ring Central about how the new app is a…

    1 vote
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  10. Ring Central should seperate different tier supports. Cases that were transferred to Tier2 supports should communicate with Tier2 support. It is very time comsuming if your case is handled by tier2 support then answered by Tier1 then will be transferred.

    1 vote
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  11. The task filter in new ringcentral app is currently not complete. There's currently no way to sort by color nor sort by section/category.

    4 votes
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  12. Have an option to set up auto reply text message, out of office, on leave etc.

    2 votes
    Planned  ·  1 comment  ·  Application  ·  Admin →
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  13. Currently we can download an export of data for a user(s), but this is no more than an archive dump where JSON files are received and an employee with a modicum of IT knowledge must intervene to make the data readable. I would like a method to allow managerial staff to view the data without requiring IT knowledge. This can come into play if an employee is fired for untoward conduct either toward another employee or a client. This data should never leave the manager's office to be "decrypted".

    29 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  14. A daily dial count as some of us are required to have a daily dial out number/goal. It would be convenient to see a running total of dials as we dial, then a day total and then perhaps a weekly and monthly view. The daily view count would be fantastic as I currently use old school paper and pen to mark a tick sheet for a visual of how my calls are going to get my daily 200.

    1 vote
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  15. The default amount of times it repeats itself is 3. But if it's a collect call the call would drop before the recording finishes the 3 cycles. We would prefer to select the amount of times it repeats.

    1 vote
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  16. Would make life easier if you could press the time in the events and it make the event on the same time and date like it used to be.As well as to show the actual day ex. Monday, Tuesday while looking at day to day Calender.

    1 vote
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  17. While out of the office, not everyone calls to hear we are out of the office but I always come back to multiple text messages. If an out of office feature could be added when we get a text, it would be extremely helpful!

    9 votes
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  18. Please add 5 minute increments in the office hours times. This way I can close my office phones 5 minutes before we close VS at 5pm. I would like to have my phones stop at 4:55 pm.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  19. We want to have presence for the whole organization. We would like to have this feature added for the polycom. We need it badly. We only have access to one expansion.

    3 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  20. My team is a very effective team. If we were to get somebody who repeatedly gets anon callers but nobody else does, is there a way to track the caller? Maybe general location such as city or state? I have no way of tracking a slacker if they join the team from the anon caller perspective.

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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