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10163 results found

  1. Option for the RingCentral App to not ring for MS Teams calls. Hope there would be an option for the RingCentral App to not ring for MS Teams calls aside from signing out to the App.

    6 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  2. At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them.For example, they are manually added to a Call Queue for the Sales Team between Monday to Wednesday. They are then removed from the Sales Team Call Queue and added to a Call Queue for the Support Team between Thursday and Friday. This is because they have split their job role across two teams. If they are permanently added to both call queues they will receive all calls for both teams. This is not…

    1 vote

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  4. See attached picture. Apparently, there is a limit for the characters that we can put in the task description. Kindly remove the limit because for some, the tasks description is lengthy.

    13 votes

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  5. This was in the classic app. Kindly add in the new RC tool please. See attached picture as well.

    17 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Instead of seeing how many new messages were received, it just shows a red dot in the RC Taskbar icon. Could we please have the option to make that a number again?

    17 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. Need to have a switch extension feature for DID# and 800 Ext Only account.

    6 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  8. The latest version of RC does no longer allows conversation streams to be viewed in ascending or descending order. This feature needs to be added back in with the next app update.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. A user was typing a message and a phone call/meeting appeared. One of the keystrokes, not sure which one, instantly declined the call and ended it. The user did not have enough time to verify the incoming call. It would be great to not miss calling due to typing a message during an incoming call.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. We would like to prevent call queue members from switching status to do not accept calls or DND

    25 votes

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  11. Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of focus / not active in order to get sound notifications.

    9 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  12. Have the to do list printed

    8 votes

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  13. This is a request raise by our customer and asking to work their analog fax machine without using OBI or ATA

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow and to log how tasks are worked if there should ever be a need to reference them.

    36 votes

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  15. it is easier to attach files to faxes this way

    19 votes

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  16. Current situationCurrently when in the separate external 'Meetings' and app we schedule a meeting for a future time that meeting shows under the 'Meetings' tab at the bottom of the screen. Clicking on a meeting shows the full details and information about that meeting - including the ability to download a '.ICS' file.New desktop app and problemThe new RC desktop app (formally called 'Glip') allows you to schedule meetings but after that they are not shown anywhere.The RC official line is to link your RC account to 'MS Outlook' or 'Google Calendar' to keep track of scheduled meetings but

    17 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  17. Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.

    50 votes

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    Under Review  ·  8 comments  ·  Contacts  ·  Admin →
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  19. We are deploying the Ring Central Phone application and there are many steps required by the end user to configure it after signing in. (See examples below)Rather than asking thousands of people to repeat the same steps, we would love to be able to either push the settings via policy or a config file which will serve as the defaults. This way 99% of people will not have to do anything special to set it up unless they really want to.This will eliminate friction with end users during deployment (or even break/fix should they mess up their settings) and improve…

    11 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  20. When on PTO no one reads your status so you still get messages and calls causing urgent messages to be missed as person awaits response. A canned out of office response would be more efficient

    4 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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