9339 results found
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Custom Rules - Include Name of Rule On Each Step/Screen
As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin scheduling. It would be efficient to see the name of the rule on each screen of the process. The only way to recall if a Custom Rule was entered for a specific time of the day while in the steps you have to press BACK or advance, save the RULE then…
3 votes -
sms chat bot
More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company
7 votes -
Service web user - multiple access notification
Add a visual notification in service web when a user opens the user detail screen that it is already opened by another user.
1 vote -
German Overvdialing Support
In Germany it was very common in the ISDN world that companies add additional digits to phone numbers provided by the PSTN service provider. This functionality in ISDN is called "Overdialing." As an example of this functionality, the PSTN service would provide a number block of 100 numbers to a company. The company would then add 2 digits to the numbers. For example, a company purchases 100 numbers from DTAG +49 89 12345 - 00 .. 99. The company can add digits, i.e. 2 digits +49 89 12345 - 00 .. 99 - 00..99. This example shows that the potential…
1 vote -
Ability to send a Scheduled Glip message
To offer a feature that allows end users to schedule a Glip message to another user. Globally enabling people to send a scheduled Glip message while alleviating message sender concerns about a message notification interrupting the recipient outside of their business hours. (Glip message notifications do not follow user hours).
12 votes -
Ring Central client for XBox One
Provide a ring central client for the XBox one platform to allow joining on a big screen without the need for a pc to connect to the TV
1 vote -
Scan to Fax
Previously there was a scan feature in the Ring central app that allowed you to scan directly to the app instead of just adding an attachment from your PC. It was phased out with the new update. This feature was very convenient.
10 votes -
Call queue to VM flexibility
I have a team that shares a workload. All calls coming through one number are handled by a team of people. Currently, calls come through a call queue set on rotating.The problem I am seeking a solution for:Calls can only go to one voicemail so if the call is not answered all work is dumped on one team member.What I have already thought to try:1) Assigning which extension receives the voicemail if a call is unanswered by times of day- this is not possible.2) Having calls assigned to by rotating that will go to the team member who received the…
1 vote -
Per-user outbound caller ID list customization and search feature.
We have 281 company numbers and it would be nice if we could customize the outbound caller ID list list on a per-user basis so that users would only see the numbers they need to call out of. Currently, they have to wade through every single company number to choose the one they want. We can set the default one for them with a template, but some users regularly need to make calls from multiple company numbers. A search feature would also be nice in the RingCentral app on desktop app and RingCentral Mobile apps when selecting a "Call from:"…
45 votes -
Select Default User for Unassigned User Numbers
The request is for the ability to easily switch the default user for unassigned user calls from the first super admin to a voicemail or another location.
1 vote -
GIFs in text message
GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.
14 votes -
Small Company main voicemail go to two extensions
We have a small company set up under a main phone with extension 101 & 102. When a call doesn't get answered the voice mail ends up only in ext102 computer app. But this voicemail is not visible from any other location (ex cell phone app). In our cituation it would be very handy that when a call comes in to the main phone the voicemail be able to be left in both ext101 & 102 computer and cell apps. thank you for your consideration,Johannes Waldthausen
2 votes -
RingOut on RC App
It would be nice to have the RingOut option added to the RingCentral app
16 votes -
Custom Answering Rule: Add Recurring Events for Holidays
Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must pick a "specific" date and time instead of being able to set recurring events.
28 votes -
Customize Email Notifications
One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.
30 votes -
Feature request to have payment system for RingCentral.
Feature request to have payment system for RingCentral.
1 vote -
Detailed Call Log; please add the ability to select multiple extensions.
Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.
15 votes -
Call queue caller call back feature
In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
102 votes -
Allow Queues Business Hours to use Company Hours as a fast option
When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place instead of for every queue. Around holiday time, it takes a long time if you have 10+ queues to update.
2 votes -
Domain Control
Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.
65 votes
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