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10255 results found

  1. The new RC is just a vast, white landscape of text. Not having any color blocks to help the eye find things is a bad move. Also, moving the bottom manu to the left side was a mistake - now the app needs more real estate on the screen, which is not desirable - it's hard to have the app up and also have adequate workspace on the screen.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Hi! Can we do a hand off option when transferring the call? There is a merge option but when a person who initiated it ended the call, the phone call ends altogether. Can we do it so that 3 phone calls is together on 1 line for a proper hand off and once the person who transferred the line can end his line alone and not disconnected other persons? This will be very helpful so the customer knows that we indeed connected him/her/them to other line and thus creating a more interactive and professional vibe.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Need to send an auto response to the fax senders if we will not be able to receive fax messages

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.

    5 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  7. Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in both physical printed form and digital dissemination at the time they are received.

    14 votes
    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  8. Add a button while you are calling someone to the options like "Hold, Mute, etc" in order to be able to multitask faster. Before it was easy to send but the new update it's hard to be able to send them at the same time due to having to copy the number over again to send a text.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. please add a feature where a user can answer a call of another user from call queue.

    6 votes
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  10. Please add this to the app as we have migrated away from desk phones to use app features more easily.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Allow the ability to populate Site extensions or IVR extensions in the company contacts so that operators can easily transfer to those extensions.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.

    5 votes
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  13. Currently you are able to create an Audio only bridge by going to the web to get your Audio only bridge details: https://support.ringcentral.com/article/Conference-calling-from-your-online-account.html As we encourage our staff to mostly use the UC RingCentral app, it would be ideal for them to also be able to setup a Audio Call Bridge from the UC app as well instead of having to open their Online account to get their Audio bridge details each time. Audio only is useful for less technical users who do not want to click on the link to use either the RingCentral Video app or web versions.

    8 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. I would like 2 bars to be added under Call History with Inbound Calls and one with outbound calls, just like there is all calls, missed calls, and call recordings

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.

    10 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!

    124 votes
    Under Review  ·  12 comments  ·  SMS/Text  ·  Admin →
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  17. SMS service for user to send sms to customer via desktop and phone app

    36 votes
    Under Review  ·  6 comments  ·  SMS/Text  ·  Admin →
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  18. Remove the inbox icon from left navigation and add: Tasks, Events, Files, & Notes icons along left navigation. The current inbox creates double the work to get to the Tasks List.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Make the display of names appear in multiple columns for easier access. More like the Deskphone app.

    12 votes
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  20. Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.

    83 votes
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