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10653 results found

  1. Sort SMS/text messages into folders

    We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to find the right one.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Send Fax to multiple extension/recipient

    is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension

    70 votes
    Under Review  ·  14 comments  ·  Admin Portal  ·  Admin →
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  3. Allow designating unanswered call queue calls to roll over to a backup call queue.

    For individual users we already have the functionality to disable voicemail and instead redirect unanswered calls to a designated call queue. However, we do not have the option to set this same option for call queues/groups.This would be a useful setting to balance call load when one of our queues fills by redirecting additional calls to another queue.

    5 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. Need report on call barge log

    It will track how many calls are barge and also we can check log

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

    -Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone currently shows QueueB and customer number for caller id Question - How can I get all users in QueueB phoness caller id info show what queue overflowed to their queue. Example- i would like it to show Queue A and customer number. Reason- I want to have multiple Queues overflow calls to one centralized queue, but…

    21 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Option to Automatically place call queue members to available status

    We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift)2. Closing the RingCentral app and relaunching it or logging out and logging it3. Follow the call queue business hours settings

    8 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  7. Ability to disable Glip/Messaging and Global app control

    Needing the ability to control what RC apps display as well as a feature to disable the internal messaging platform formally known as glip. We have a messenger internally already that's heavily integrated with our current systems in place and having two platforms is grounds for disaster.

    8 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. Call Queue estimated wait time feature

    verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.

    14 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. RingCentral App should have the Fax to Print

    company: Fenbor Pty LtdRC UID 2651852015 (15 lines) AUCurrent Total MRR: AUD 485.18http://adp.glip.net/company-new.html?company_id=21040488449

    3 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  10. IVR change default greeting being played 3 times

    The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.

    28 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. MVP Custom Status's - Call Queues, HUD Visibility, Break States

    Operators need the ability to see a user's Custom Status from RC App within the HUD while transferring calls.

    15 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Voicemail notification subject

    We would like to have a custom voicemail notification subject

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Screen stays on and available, even when you switch off the ringcentral app

    Screen stays on and available when you switch off of the app, go to another tab... dueing working hours.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.

    Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.I have certain users who prefer to have professionally recorded voicemail Outgoing Messages. I wish we could assign those sound files in the Prompts Library to individual users, rather than just to company wide extensions or queues.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Ring Central Message Email Summary

    I would like to have a Ring Central Message Email Summary whenever I receive an email from the RingCentral app.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Time and date stamp at a glance for text messages

    If i'm searching for a text from today, for example, and i've sent 20 messages, I can see the dates rather than selecting each text to see the date.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. Call Queue roll to Second \"Overflow" call queue while keeping the "Simultaneous" ring setting.

    We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the front end, so that we can modify them without a support ticket.

    1 vote
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  18. Shortcut key to dial highlighted number on Windows

    Other softphone apps allow me to set a shortcut key to dial the highlighted number in Windows. So, anywhere in any app, if I highlight a phone number, I can hit a key and dial it in the RC app.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. How to stop robo caller

    We have just switched to Ring Central, but we are receiving robo calls like hell.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Allow handling of multiple Call Queue calls

    Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up multiple calls at a time. E.g. They're on a call queue call, see that another is ringing, and they put the original call on hold and tell the second caller that they'll be with them shortly (etc).Clearly, this would not be suitable in every instance but having the option would be…

    116 votes
    26 comments  ·  Other  ·  Admin →
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