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10252 results found

  1. Tag specific people within teams.

    It would be nice if we could set up specific groups within chats so it could tag only a few people. So if we wanted to set up a tag for management and only notify 5 out of 50 people, we could.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Allowing multiple IDPs for SSO

    This would be helpful for customers who are consolidating multiple domain environments to use SSO without Federating them.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Ability to test headset to see if sound works

    The old RingCentral had the ability to test to ensure that the headset volumes were working.I am running version 21.2.15.482 updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral.I can see in Notifications and Sounds where I can set my microphone, speaker, & ringer sources; I see the volume control. There is no place to test the sources like there used to be in the old RingCentral app.I would like to be able to test the sources before I start my day to ensure everything is working properly. I am not talking…

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Leave blank space between extension on the desk phone

    It would be nice to be able to leave blank spots on the desk phone, when you have an extension insert. That way you can have your main people on the phone, and the rest will be on the extension insert instead of the misc. people split between the phone and insert. It would actually look how it is displayed on the preview screen.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Put Call Queue voicemail into User Voicemail Menu if a Member

    Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or they have to dial in on a phone. This is not very helpful at all as voicemails can quickly grow, and the staff have to keep flipping around in logins. It would be far more efficient if, when any person is made part of a Queue, they have direct access to the…

    6 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Transfer Voicemail Message Via Mobile/Desktop App

    I work in a complex human service agency where it's hard for support staff to know where to tranfer calls (we have 5 offices, 2 different target populations and numerous departments that handle different programs). It's very common (especially with new staff) for calls to mistranfered and the client leaves a message with the wrong staff member.. The only way I've found to reliably send the message to the correct user is to either use the physical phone or call my own number and then I can transfer it. The apps (desktop and mobile) do not have this function. You…

    6 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  7. Customize the time for Auto-answer

    We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers grabs the call. Having a customizable time would let us know there's a call coming in and then answer it promptly.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Cell phone update

    when using the app on the cell phone it tends to not update when we make changes on our admin portal. I’ve tried to log out and see no change when new employees have no usage. Also when the pictures of profiles are placed on employees then get disabled there should be a way of automatically disabling it.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Digital line as Outbound caller id

    Currently, main line is being a default as outbound caller ID of newly created extension. It would be best if there will be an option in creating an extension to choose which caller ID to reflect.

    11 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  10. Give capability to have rotating marketing messages for hold & call transfer custom ringing.

    It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving us the chance to share multiple messages and so they don't have to hear the same thing over and over.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Customer calls. Link is sent to his/her phone to complete our contact form

    On my off days, I don't want to miss business. So I would rather have the callers receive a text message with a link to complete our contact form.

    2 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  12. Contact Notes LARGER TEXT block for viewing and editing

    I have synced my Outook365 Contacts and works well so far. It does bring my contact notes over to the address book however it only shows one tiny line.. If this could be put in a much larger text box (multi Line) and RESIZABLE this would be extremely helpful. WE use Outlook contact notes to track important details of our customers and we typically have a few paragraphs of details that would be helpful to view rather than copy and paste into a text editor to view more than one line of text.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.

    There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers.Alternate is to add an option to send a message to the call queue member's via the mobile app.

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Outbound Calling Blocked Numbers Notification

    RingCentral periodically blocks US numbers due to suspected Fraud. It would help if we received an advance notice of this as well as what numbers are going to be blocked.There are instances where the numbers that end up being blocked are actually conference numbers that a lot of people use.Without prior notice, it comes as a surprise when we are suddenly unable to attend a conference call, especially if it is for medical and legal emergencies.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Easy way to convert limited extension to full user

    Process of converting limited extensions to full user extensions is complicated.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Dial by Name directory by site

    Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees listed in the dial by name directory.

    28 votes
    3 comments  ·  Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

  17. Admin option to send a text as another existing user

    It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Emergency Company Wide Switch to Night Mode

    We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system into after hours mode. Currently we have to go through and manually modify all IVR and call queues with reduced working hours.

    12 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Send voice messages over chat

    As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp.Just press a button to record voice, speak your message, then click a button to stop recording. Then send.At the other end, recipient sees the sent file, they click to play the audio, click to stop, click to download it etc.

    49 votes
    Implemented  ·  27 comments  ·  Team Messaging  ·  Admin →
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  20. RingCentral Linux App

    be able to install RingCentral App Desktop for Linux users on their computer

    37 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
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