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11039 results found

  1. Add Contact Profile Photo in the Windows App and Android App

    I would like to have the ability to add a profile photo for my contacts in the Windows app and in the Android app.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Add Fingers Crossed Emoji

    It's a far more appropriate emoji than :pray: which has religious origins. I am not a Christian but I do still need to express "I hope so".

    13 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. RingCentral App Contact Management Option: Remove a Guest or Block Email Domain

    SFDC case number 13604731https://rc.lightning.force.com/lightning/r/Case/5002H00001KqZopQAF/viewcompany: ATLASRC Video Pro AU UID 753873044Current Total MRR: FreeCompany ADP Link: http://adp.glip.net/person-new.html?person_id=56795139

    12 votes
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  4. Ability to turn off "What's New" Promotions

    My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome to try to even make a phone call. In-app-window notifications such as this should be able to be turned off in settings.

    3 votes
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  5. TXT Messaging on Auto Attendant Prompt

    It would be great if an automated text message could be sent out when the caller presses a number or an extension. For example, to get a link to our address texted to you, please press 1. To get a link to our online scheduler, press 2. Once the user presses the number a txt message would go to their cell phone with the links.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Force caller to hear entire IVR menu prompt

    Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls, and ends up costing the caller MORE time in then a human trying to connect them to the right department. There should be a feature that can be turned on and off, to force a caller to hear the entire audio prompt recording, before making their selection. This is also standard practice in virutally ALL…

    2 votes
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  7. Allow Users to log into more than one hot desk phone at a time

    We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someone calls it will ring both phones. While you can you call handling, this can get out of hand quickly as instructors move from year to year, negating the advantages of hot desking. We love the hot desk feature, especially the unlimited login times to help ease management of…

    6 votes
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  8. Add an option to keep RingCentral App in Front of all windows

    Users are using virtual desktop on all screens which pushes the RingCentral app behind the VDI. They would like an option to keep the RingCentral App in the foreground, in front of all open windows, so that they do not have to minimize or Alt + Tab to use the RingCentral App

    8 votes
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  9. Start an on-demand call recording through HUD

    It would be helpful to start an on-demand call recording within HUD. Already we can monitor calls through HUD, it would be helpful to have recording controls in the same place.

    1 vote
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  10. Ability to show a Subject/Topic at the start of a message

    It would be good to have messages that allow for Subjects and then Contents. Reason being it allows for much greater understanding of the message content when searching for it in history.

    1 vote
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  11. Permit ability to block external callers from calling to Limted Extension

    Some customers are using Limited extensions as internal users and only want internal users able to call to Limited extensions . ( ie School Classroom scenario )

    7 votes
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  12. Warm Transfer/ ask first - as only transfer option

    enable feature to select if users can either do one or the other for warm and cold transfers.warm + coldwarmcoldwe can then be certain no colds are done accidently or for any other reason.

    8 votes
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  13. Ability to duplicate/copy a calendar event.

    To the right of a calendar event where you give the options Edit, Show Conversation and Delete, it would be great to have the option to duplicate the entire entry. I have to schedule multiple events each day for the warehouse. Every entry for the same team contains the same info except a difference in the job name which we place in the Event Title. I would love to be able to duplicate an event so it shows the same team, title, date, time, color, etc and then simply edit the title. Instead I currently have to create a new…

    1 vote
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  14. Super Super Admin Role

    The super super admin role should be movable from one extension to another

    12 votes
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  15. When All Members Are Unavailable Routing Options

    As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.

    22 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. Add support for Proxy Authentication on Windows

    Most apps prompt for a login for proxy connections. However, RC app on Windows doesn't.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. bring call queue management into the app

    Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

    19 votes
    Future Consideration  ·  1 comment  ·  Call Queues  ·  Admin →
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  18. New user permission so they are unable to switch their Caller ID from what is set

    This feature would help enforce Caller ID setups and make sure they are always set to their appropriate Caller ID whether it is their direct line, a company caller ID or something else. This would apply to the extension settings in the website, and RC and RC phone apps. This would also prevent "curious" users from creating issues by dialing from someone else's Caller ID

    4 votes
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  19. Editing RC meeting as a delegate (on unified app)

    we would like our users to be able to edit meetings as delegates using the RC unified app. Looks like you are not able to do that with new RC unified app

    2 votes
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  20. Check Network Connectivity Through the App

    RC features requires an extensive list of servers that the endpoint need to be able to reach to work properly. It would be easier to troubleshoot network connectivity related problems if there was an inbuilt connectivity status check tool or a separate app which we could download to check on the end users device. It would be easier than checking each IP individually for possible restrictions in the gateway device or the device itself.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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