11921 results found
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Requesting to have a feature for Dropped Calls History Report
Requesting to have a feature for Dropped Calls History Report
2 votes -
I am wondering if there is a way to get a call bank of numbers that are hard lines that we can call from so that a caller ID can be set ...
...up and have our call score be set lower.. So we have been working on finding a way around soft phones being marked
with an auto 80 phone score. We have a lot of outbound calls that are
marked as unknown or it is just the number. From what we have found this is
really common and there is really no way around it besides paying your
phone provider to show a better caller ID. I know our CNAME is set and we
have been registered with all phone providers. What we want to know is if
making a call…1 vote -
Allow guests the ability to initiate video call
There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
1 vote -
Email Notification for all Incidences (Service Down)
If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notification, logically it is not the correct approach, We cannot predict the impact and how far it will affect our environment, So whenever the service going down should get the email notification. Please let me know is there any possibilities.
14 votes -
List of Wifi Supported Phones
You currently have a list of phones that are supported on the support site but it would be beneficial to know which of those are Wifi phones.
1 vote -
More granular settings for Sequential call queue member rotation
Ability to set call queue members to rotate every week instead of by call like it currently setup for. Any inbound calls that would come in would be the responsibility of only one member for that weekend instead of ringing the next member in line, and that would change every weekend. We'd like to have this setup without manually changing it every week or creating custom rules for every member.
4 votes -
Call to external number notifying a voicemail was left
Have an inbound call routed to a specific call queue based on a custom answering rule set up. That call would then go to voicemail letting the caller know to leave a detailed message. Once the voicemail is left, the member that is designated to answer the call would receive a phone call to their external cell phone either notifying them that there is a voicemail, or it would replay the voicemail message that was left. Having both of them as an options would be nice. We'd also like an Email message to be sent out to a specific Email…
3 votes -
Move Disabled user to Unassigned extensions
Would be a wonderful feature if we could move a disabled user over to Unassigned extensions so that it would be easy to reassign to a new user and to keep all unassigned extensions in 1 location.
3 votes -
"ignore" button on Google Extension sends call to voicemail and is linked to the RC App?
When you have the google extension and the RC App opened and that a call comes in, if you click on "ignore" on the google extension the RC App will still keep ringing and you have to also click on "send to voicemail" on the Rc app. Is it possible to link both apps and if "ignore" is clicked on the Google extension it also sends it to voicemail on the RC App.
1 vote -
Highlight + Hotkey to Dial in MVP App
Highlight and Hotkey to dial in MVP App, versus having to use the CALLTO parameter in Windows. Too many people don't format numbers for dialing, or use Excel based call lists.Works in RC Phone App, why not MVP
6 votes -
Basic Hunt Group for Answering Position
Would like a basic Hunt Group where members can answer multiple calls, and the overflow could be an IVR, another EXT, etc Example: Company has a team member - EXT 100 - who is responsible for answering calls, but also needs to be reachable out of an IVR. HG would be created where EXT 100 is the only member and they can answer multiple calls, and juggle inbound traffic. Overflow option to IVR, where it would play a Day Greeting for unanswered calls. EXT 100 is then reachable out of the Day greeting and if a caller navigates to them,…
8 votes -
Add un-delete function
Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only accesible from admin portal..
1 vote -
RingCentral Windows Store version
Ease of role out and management
1 vote -
Additional searchable name fields
Our employees change names (divorce, marriage) and it's important to be able to perform coherent user audits and also for names to be searchable. The display name, in many cases, is the user's face to the world - and frequently that means that a married name needs to be completely removed in the event of a divorce, and often, married staff want to use only their spouses surname - forcing them to include a name they do not want shown is unnecessary friction, so there should be another place where names can be associated with the user account, with the…
1 vote -
Updating Music on hold for Call Queues
There just has to be a better way to manage and update the MOH that plays for the call queues. We have over 200 call queues and it is a royal pain to update each call queue for an upcoming holiday and then again after the holiday. It takes hours! It would be nice if you could create MOH sources (at minimum of up to 30) and then you just point to that source for the MOH you want applied. We have over 12 different divisions in our business, that is 12 different MOH productions. Please consider this so I…
4 votes -
Show call groups user is assigned to and add/remove call groups from the user account page
In general, I really wish the user's account page resembled AD a bit more in terms of the information present in one singular location.Id like to be able to open a user's account and see all the call groups that that user is in. While we are at it, if you could add/remove the call groups from the user's account as well as the call groups page, that would be fantastic. Think "Member of" for users and "Members" tab for groups in AD.
2 votes -
Snipping tool for Message
Many times its handy to send a quick snapshot of what is on your monitor with a fellow worker. A snipping tool plugin within message would make this easier than using the print screen button or the windows snipping tool.
1 vote -
Persist - Add Phone Support for Yealink
Requested BYOC Survivability in China - Solution Supports same phones as Persist. Need Yealink phones supported.
4 votes -
The ability to prevent update the task definition (title, team, category, assignees, due date-time, repeat, complete when, color tag, de...
...scription) for everyone but creator.. To have the ability, to define only by creator, if the task definition is able or not, to be modified by the non-creator.In case if the flag=false/disabled the edit function is disabled for non-creator users.
1 vote -
Test Tool for WFH for Phone and Contact Center
For employees that are working from home and have varied networks and providers. A tool that will test their ability to use phone and contact center applications from home. Could even be used for test a new remote branch even. Would test things like QOS, Bandwidth speeds, SIP ALG etc. if failed in a certain test on the call could provider links or direction on next steps to look at.
6 votes
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