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  1. The request is to provide the ability to modify Company phone number site assignment when a phone number is reviewed in Phone System<Phone Numbers. The ability would be helpful to be offered as a dropdown. When "parking" numbers in an account (additional numbers or unassigned) these will need to be assigned to the auto-receptionist before assigning to a user as a full DL. Currently, this process returns the number to the "Company" instead of honoring the site the number was previously in.

    1 vote

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  2. When a user logs into 'My Extension' in Service Web, they are presented with links to "refer a friend and get rewarded" and "buy professionally recorded voice prompts". The request is that these messages not be presented.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Request is for a new option in custom roles that restricts ordering new billable items (numbers, devices, users, meetings). Currently there is no good way to restrict a local admin from being able to order new items unless you restrict that person from also being able to "see" those items. For example, a local admin needs to be able to change routing on company numbers or make changes to users, but the current permission allows them to perform changes in addition to ordering new things. The desire is to more granularly control admin permissions, with ordering as its own "extra"…

    3 votes

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  4. The current welcome message can be confusing. Some customers would like the ability to customize the message initial users receive.

    5 votes

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  5. The request is to use verbiage other than 'Main Number' at the top of Service Web on the 'My Extension' Screen, as that could be confusing for End Users.

    1 vote

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  6. Some customers would like the ability to select a preferred billing currency.

    1 vote

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  7. Request is to have Hot desk calling functionality be the same as what a typical user experiences. For example:
    - A user's call coverage paths do not work. If the user needs their extension to ring another user after three rings and then connect to original user's voicemail, this does not work.
    - If the user wanted to ring multiple users sequentially, it doesn't work.

    3 votes

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  8. The request is for user templates to leverage phone numbers assigned to sites while using the multi-site feature for outbound caller ID number settings. Currently, the only choices in the template for outbound caller ID number are "Company Numbers" and not the full list of other numbers currently associated to other sites.

    2 votes

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  9. Include all extensions in the account for Users, Auto-Receptionist, IVR Menus, Site Extn, Call Queues, Paging Only, Shared Lines, Park, Limited Extensions. downloadable report or online list of ALL extensions in the account.

    2 votes

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  10. When using Multi-Site (with an IVR menu built specifically for that site), can the dial by name directory be specific to the site? Rather than the current situation where it's the entire account.

    45 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. The request is to allow for Archiver tool to archive voicemail, SMS and Fax at Admin Account level instead of at the My Extension level. This would mean that it works in the same way the admin can do this for Call Recording. Without this, each user must be enabled and the user may have the ability to "undo" this and the customer may have to archive via API or a 3rd party app.

    8 votes

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  12. Ability to use a spreadsheet to add Presence keys on the phones when building out a new site. Without this, 1 key at a time on 10 phones takes a long time.

    1 vote

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  13. 9 votes

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    Planned  ·  0 comments  ·  Fax  ·  Admin →
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  14. AE Commentary: "I wanted to confirm on the anticipated product roadmap to enhance shared lined functionality to support cordless. As mentioned, Lamps Plus is requesting this capability since having cordless phones in their stores is invaluable. They cannot operate using RingGroups with extensions since this prevents them from having a complete call recording when inbound calls are parked temporary and retrieved from any phone.

    Their SVP of Operations is going to make a decision whether to continue with RingCentral or not given the constraints of our platform.

    "We had discussed adding the feature request to the roadmap for enhancing share…

    5 votes

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  15. 12 votes

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  16. By design, restaurants have no access to admin portal and can't make changes to messages. Some customers would like a Telephone User Interface access to announcements. For example, the ability to change recorded prompts/announcements in the call flow. This could be authenticated using either a PIN or only an available feature for a specific user.

    1 vote

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  17. Request for Forced Account Codes for outbound dialing either by developing a method internally, or by enhancing API functions to allow RSI to build this functionality properly within their system.1) ability to define/add LD authorization code/pin - minimum digit length, 42) ability/option to assign code to user and/or extension3) ability/option to report on code usage, either in CDR or some other report. Report must show user and/or extension, time/date and code.4) ability/options to lock all phones to internal only dialing and prompt caller to enter an auth code/pin when dialing external or an option to specify certain extension must use…

    34 votes

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  18. Healthcare customers using RC Fax typically have different groups using the same fax numbers to fax HIPAA sensitive information. Currently, the RingEX portal doesn’t provide multiple logins on the same fax number. Sharing a login may not comply with security policies and may cause issues with HIPAA.

    1 vote

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  19. For customers who will be building out similar configurations across many locations, it would be helpful to require a way to capture a reference configuration and replicate many times. Example:
    - Users - phone type, role, dial plan (same extension #'s every location/position)
    - Presence & intercom configuration, park groups, ring groups, hold music (system wide), OB caller-ID

    1 vote

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  20. 5 votes

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