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  1. There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.

    20 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  2. I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.

    8 votes

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    Implemented  ·  7 comments  ·  Other  ·  Admin →
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  3. The request is for the creation of an administrator inbox in Service Web so that essential customer communication can be forwarded to it. In that way, customer communication with respect to maintenance, port changes, etc. may be simplified and RC does not have to verify if customer admins or responsible communication parties have left the company.

    1 vote

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  4. These changes can be made visible in a few ways:
    - As an inbox message
    - As a Banner (with option to remove banner once admin has seen)
    This communication with admins will make communication more efficient and better ensures it gets to the responsible administrator.

    3 votes

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  5. Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.

    3 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. When a client within our contacts calls in on the application only the initals are shown and not the full name so we really have no idea who it is until we pick up the call which is no use to us and I can imagine to anyone with more than 5 people in their contacts.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. The request is for the ability to bulk assign trunks similar to users in the Enterprise space. High Density Analog requirements that need our eFax capability disabled (Voice Only) takes a significant amount of time to program trunk by trunk. This could be accomplished by an Audio Codes MP1288 or AT&T Pots in a Box (PIAB). The goal is to be able to set a Template for Voice Only and apply that Voice Only Template to Phone Numbers that will require the eFax to be disabled.

    2 votes

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  8. My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity to only accept calls from a specific call queue at one time vs. being available on both call queues.

    13 votes

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    Implemented  ·  4 comments  ·  Other  ·  Admin →
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  9. Really like the new Week/Month Evenets Calendar but would hope to see Tasks listed there too, like it was in Classic Calendar.Also would be better if the view selection of Week/Month was sticky so that whenever selecting Events in the sidebar it returned to the most recently selected view instead of going back to the Events list every time - maybe just add a Calendar link to the left panel/sidebar that goes to that view?

    3 votes

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  10. In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging groups together? This would make a bunch of my Engineers very happy.

    49 votes

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    Planned  ·  4 comments  ·  Application  ·  Admin →
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  11. Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen

    22 votes

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    Implemented  ·  12 comments  ·  Application  ·  Admin →
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  12. Our Caller ID shows up as different for each phone in our office

    108 votes

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  13. Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.

    48 votes

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  14. Ideas:One Glip app with both the individual intraoffice extention and the shared extension. My concern is that using the same Glip app for both the shared ext and individual ext would be ineffecting and very inconvenient). Secretaries are required to multitask, to be able to immediately reply to the doctor and the patient simultaneously. Separate applications allow us to do so. Also, when there is an issue/glitch in the Glip app, it affect our ability to communicate with our patients. That would be unacceptable with an office of 400 patients.Create a website that will allow us to log into the…

    1 vote

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  15. Currently in a call queue, when one of the user is on a call and an incoming call comes in, the user currently taking the call won't be notified about the call. Only the other free users are. As a result, there should be an option in the call queue to notify everyone in the call queue for incoming calls, including those currently taking calls.

    11 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. We can create rules regarding Distribution Lists for Exchange that requires approval before mass emails are sent, I would like to have this same feature applied to Glip as our company has a team account that includes all users.

    2 votes

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  17. Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.

    11 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  18. To receive text from short numbers like IG and from other social media short numbers.

    12 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  19. Please change the warm transfer process so that the user that is receiving the call doesn't have to "pickup" or "answer" the transfer from the other party. Our previous VOIP provider did the warm transfer more like a warm intercom where the transferring party would be automatically connected to the party that they are trying to transfer to. Then they could ask if they wanted the call.

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  20. It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign to the same group. It would all be about the number the caller is calling.

    2 votes

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