11475 results found
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Improve detection of "default" audio device.
Allow users to configure an exclusion of certain audio or video devices or even more desirable, allow to us to configure if a certain device is present automatically set it as my audio and video device. Also it would be great if the selection within one function of the desktop app applied on all functions (i.e. if I set the audio/video device in a RCM session, also apply that to my 'phone' settings.The biggest win would be to autodetect that a preferred audio device is present and automatically put as the device for all functions in the app.Where this can…
8 votes -
Universal Search in Admin Portal
It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are assigned is very time consuming.
4 votes -
Call Queue Voicemail Notifications in the App - Request / Idea
Currently Call Queue Notifications could be sent to the email or can be checked in the Admin Portal.It will be very useful for our RC Customers to be able to receive those notifications in the RC App.
1 vote -
Stop Queue Call from Ringing on Offline Users!
I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and then ringing out on it’s maximum wait time, and then moving onto the next offline person. This is contradictory to the guidance on your own website on how a call queue will behave, but support have stated this is normal system behaviour.This happens on all Queue types (Simultaneous, Rotating and Sequential).Please update your systems ASAP as this…
51 votes -
Send VM to deskphones of all members from Call queue
Send VM to deskphones of all members from Call queue
1 vote -
Dial from web app or browser, but call takes place on desk phone
It would be helpful (and something that was a feature with Fonality) where you can click on a phone number in your browser OR copy and paste a phone number to the RC web app. The call starts to dial out, but it's connected to your deskphone where the call takes place.
6 votes -
Company Branding for Text Messages
It is useful for letting people outside the company know your text is coming from a particular company and possibly give the text receiver a way to research your company further. It would also be nice to be able to add a tag line or additional contact information. This would probably be a per user setting but would even help if it was a company wide setting.
2 votes -
Disable internal calls for some users
I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
11 votes -
Custom Emojis
It's a fun thing for a team to do, it's a feature in Slack that we all miss.
66 votes -
Ringcentral Suggestions For Improvement
Emergency address is asked to be confirmed every time I first open theapp for the day or I am signed out and have to sign back in. If this couldbe saved and asked less frequently that would be great.2. When settings are configured and the app is closed, they need to bereconfigured again upon re-opening it, and sometimes it will revert back toprevious settings. This has been the case with my HUD feature. I enable itand the next day when I'm starting my shift I have to enable it againbecause it didn't save the day before. If there was a…
1 vote -
Need an auto-reply text message function
People are texting the main number and not leaving any caller id.
Want an auto-text message that tells people NOT to text this number. Disable texting???
1 vote -
Adding the keypress to show in incoming call information when receiving a call
Usually, it will only show the number being dialed by callers and not including the keypress they have pressed. It would be great if keypresses dialed by callers should also reflect in the call information.
2 votes -
Incoming Fax Organization
The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.
3 votes -
Play a Recorded message during a call
Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.
2 votes -
Set up new user E-Mail limited to 48 hours
It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot send these on Fridays unless we know that the user will respond right away.
14 votesIt is now possible to schedule the new user e-mail-- the email is still a 48 hour period, but the admin can decide when the 48 hour period begins. Learn more here.
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outlook contact
I am using RingCentral Phone (phone icon) and I am not able to view my Outlook Contacts (even though I have installed Outlook on my computer)
3 votes -
Expand the video messaging
We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company
3 votes -
toggle between 2 or more separate accounts in RC App and in the Admin portal
toggle between 2 separate accounts in RC App
8 votes -
Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…
21 votes -
Incoming Call Announcement - Press 1 - Disable for Queues
When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it.
65 votes
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