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11040 results found

  1. Intercom working on a group of extensions

    Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if anyone within this group hits the Intercom button, they should only be able to broadcast over speaker phone of these 6 phones(5 minus the phone broadcasting from).

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. SMS automatic reply

    Is a way to set up automatic text responses after hours and on weekends

    27 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  3. Automatic Text Replies

    This request is coming from a busy primary care doctors office. We use text messaging to communicate with our patients often. Sometimes we get texts after hours and on weekends. It would be great to have the option to send an automated text response when the office is closed letting patient's know other contact options and when our business hours are. I'm sure other businesses would appreciate this feature as well! Never let a client think they are being ignored but instead let them know when you expect a response!

    25 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  4. AT&T Office@Hand: To invite Guests with Non-RingCentral email account and with email account associated to the Different Brands of RingC...

    ...entral. AT&T O@H CASE: 00213339
    SFDCA case no. 13644961

    Company: American Maide Cleaning Co
    AT&T O@H UID 132127032 (2 users)
    Current Total MRR USD 60.00
    Company ADP Link: http://adp.glip.net/company-new.html?company_id=27230437377

    • expecting to add guests outside the AT&T O@H brand
    • expecting to add guests with other RC brands user profile and cannot add guests with no RC account at allContact Name: Judy Young Contact Number: (406) 206-9180 | (406) 799-0708 Email: judy@risingphoenixpropertyinvestors.com
    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Auto download faxes

    would like to be able to auto download all faxes to a single folder

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. Have a faster way of changing the deskphone's outbound caller ID without having to get into the web portal

    The method of using the mobile app and the desktop app in conjunction with the web login both worked, but the method is way too involved for the Users.

    7 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  7. Call Screening option directly under Call Queue

    We wanted to have an option of Call Screening under their Call Queue directly not just under user extension.

    4 votes
    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
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  8. Add 340 Area Code (US Virgin Islands) as Available for Purchase thru Admin Portal

    We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Account Super Admins should be Super Admins everywhere -- including in the new-ish RC App

    We noticed there was a contact listed that is no longer with us -- and is not part of the Web Admin Portal user list at all. Chat support said they'd need to manually request a deletion since there is no way for me as an acct Super Admin to do this in the App or the Web Portal.Chat support also said of a "team" a super-admin is not by default an admin -- and I had to have a random employee who setup a team give me team access so I could delete it since it wasn't necessary.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Show line in use when answering Queue Calls

    Right now, when we answer a queue call, our presence doesn't change and looks like we're available. It's important to show when we're on a call weather it be a Queue Call or not.

    6 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Compact Theme

    The current theme wastes a lot of screen space on things that aren't import to me. It means a lot of my screen space is taken up by worthless headers and very little of my screen can be used for reading messages. This is particularly problematic for people who have small screens or need larger fonts. It makes glip hard to use because you have to scroll a lot to find anything you want.In particular, on my left nav, I am only able to get see 8 "people" because more than 50% of the screen is taken by the top…

    12 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Recovery or Holding of Deleted Extensions and Data

    Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Disable file sharing by default

    Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one of you are going to get hit with a major fine or data breach! If you are going to allow any kind of file sharing from your unified business platform there needs to be some kind of content exemption rules that can be put in play.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Change the color of the "green" available light/icon to a brighter shade

    Change the color of the "green" available light/icon to a brighter shade. The lack of contrast makes it hard to see rather or not the user is available on most devised. A much brighter shade or different color all together would make it easier to see

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Make the service portal mobile-friendly

    (service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile device and resize itself accordingly.Also, the voicemails do not play from here, the text transcription does not work, and the call-back by tapping the phone number does not work. Please fix these for the mobile platform.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Need the ability to paste text without style.

    In most apps (on Mac), you can paste without style (or matching style) by using shift-command-v, but this doesn't work in the RC desktop app. This is even more important due to the fact that there's no remove formatting option on the text styling toolbar.So I'm constantly having to paste my text in another app, and then copying the plain text to paste back into the RC app.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Park a call across federated accounts

    My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Add a way to see if a call queue had VM on the Phone

    For Polycom phones for instance, be able to put the call queue on the presence, then light up or flash if there's a VM in the box

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. a way to restrict what devices the phone app can be installed or used on?

    a way to restrict what devices the phone app can be installed or used to

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. email notification for incoming calls & outgoing calls & miss calls

    we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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