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9340 results found

  1. Currently, an admin who puts a boss's call in a park location immediately hears the ringing associated with the placement of the call on private park

    12 votes

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  2. since it is being pushed to use RingCentral Video now over Meetings, it would be nice for the admin to have access to rename users.

    4 votes

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  3. The ability, once HUD is in place to control calls on a physical desk phone, primarily transfer calls by drag and drop. 8x8 and others already have this feature.

    9 votes

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  4. Robert Half has requested the ability to configure the minimum length of the RC authentication password to 16 characters. Their plan is to leverage SSO, but also allow RC authentication, they believe allowing a minimum of 16 characters will make it more secure.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. 10 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  6. This request is to certify the RingEX platform to be PCI compliant within all geographic locations.

    19 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. Customer would like the ability to full remove fax from the user profile and not have it show up in the RC Phone app, RC App and RC Mobile. This would remove the icon to compose a fax, remove reference to faxes sent,received, failed from the messages tab. Would like it to be a selectable option in custom roles.

    6 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  8. Ability to allow international on a user basis on a UID. So, if 5 users on the UID need to make calls to Jamaica, the administrator can allow this on a user basis for the users to call that country while rest of the users can not. Today, a country is all or nothing on the UID.

    1 vote

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  9. For instance, if I wanted to schedule an event for every week day except Mondays, I could select weekly recurrence and then select Tuesday through Friday.

    1 vote

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  10. Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.

    67 votes

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  11. To be able to access a directory of contacts whereby the contacts are not RingCentral users. In this example a supplier or service provider contact information. The contacts should be accessible from a Poly VVX endpoint using the phone only.

    14 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  12. For the missed call display on the hard phone, customer does not missed called displayed when a user misses a Queued Call or a Ring Group call. They only what to see this on the hardphone for direct DID calls to their phone. When queued or ringgorup calls are missed by one user and handled by another user, the user that missed the call could potentially call back a customer not knowing the customer already had their question/issue taken care of. Not a good customer experience (or a end user experience)

    20 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  13. Messages that are sent to all users can be disruptive. If all users got a notification of SSO enabled it will alarm a portion of the users.

    3 votes

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  14. In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.

    1 vote

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  15. (previously mentioned, row 79, Michael Landry) Ability to replicate feature within MS Teams and WebEx Teams. Sender of message is given a visual to see if their message has been "seen" by the recipients.

    25 votes

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  16. The request is to be able to see if RC App mobile is online via service web. Currently, all of the mobile devices say offline.

    1 vote

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  17. Currently there is a Permission in custom roles to restrict a user from accessing Messages & Notifications settings from SW but this permission is too restrictive when disabled for a user. There are certain things a user should be allowed to do and somethings not allowed. The ask is for more granular control of the different sections within each category (messages versus notifications). For example, allow a user to see all of the settings, but don't allow them to change the email address where notifications and voicemail to email are sent. Or don't allow them to turn on notifications via…

    1 vote

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  18. Customer would like access to create, upload, and manage their own custom configs for their Poly devices instead of relying on SEs or PS or support for ongoing MACD as their requirements evolve.

    19 votes

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    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
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  19. Creating a new International Site via ServiceWeb doesn’t allow for a new home country code for the new int'l site to be added to the account before a GO DL is added to the account. The pull down menu options for this new site home country code lists only countries already on the account with a DL. It should be more seamless to create a new site without a GO DL for this new country.

    1 vote

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  20. When using filters on the Phones & Devices portion of Service Web, and the user clicks on the device they want to edit and save, when the user clicks the "back" button, the web page goes back to the proper Phones and Devices tab, but the filters end up being cleared. The admin then has to resubmit their filters, find what they are looking for next, etc. It's a lot of time and work when making a lot of device changes.

    1 vote

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