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10042 results found

  1. Samsung Galaxy Buds+ wireless

    Customer is using the Samsung Galaxy Buds+ wireless headset on the RingCentral app. But there are times that it's not working properly. As per Gregory "I can hear the person but they can't here me. Sometimes, I can't hear the person at all." Please check the settings for the said headset with RingCentral Settings or if we can do an update with Samsung Galaxy Buds to avoid this issue.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. RC app softphone forwarding

    My suggestion is to allow the RC phone app to accept transfers alongside its desktop app counterpart. This would be very useful for customers who do not have headsets and rely on their cellphones for using their RC account

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Allow the RC app to provide troubleshooting steps

    RC app users on any platform should be provided basic steps to try resolving problems.Or a pop up that will allow the users to know what could have caused the problem on the app.Ex. 1. Lost internet connection, possible troubleshooting Step is to restart/reboot the device2. App unresponsive or have stopped working, possible issues with the CPU usage, troubleshooting step close the app and all other application running on the device.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

    Hi RingCentral,With the RC Admin portal we can see the status of the phones.But it seems that this only works for SIP devices (RC Phone and Sip phones), but not for the RC APP.Can you also the RC APP to this overview?

    28 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  5. Yealink T48S Expansion Module

    It doesn't matter how many names are in the presence, list. The second screen on the expansion module is Blank. Reopened case https://support.ringcentral.com/s/case-detail?Id=5002H00001Hp8DQQAZ

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  6. Update presence status when phone is ringing

    Could I ask for a feature request? The presence functionality is only really of any use if it actually shows the status of a user's line all of the time, not just if they received a call directly. At the moment it seems that if an extension is ringing as part of a ring group this is not shown in the presence status and perhaps more importantly, if the call has been answered by a member of a ring group their extension does not show as in use - this does not allow the visibility that presence is required for.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Receiving a que call while on a regular call.

    We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their calls because it takes them out of the que. I need them to receive marketing call while they are on the ring central phone. In our business we use the phone all day and it encourages the agents to want to be off the ring central phone waiting for a marketing call. This…

    6 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Call Screening on RC Unified App

    Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.

    22 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Disable call waiting feature for calls made to a user extension

    Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.

    39 votes
    Planned  ·  1 comment  ·  Other  ·  Admin →
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  10. Admin toggle availability status

    For an admin to be able to toggle the activity of a user in a queue.

    8 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Support "3rd saturday of the month" type of office hour rules.

    Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable Saturday office hours the day before, and turn them off before the next saturday.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Call Queue Member Change Status Visibility on Portal and Analytics

    Account type: RC Office
    A brief description of the business : not discussed
    A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting themselves to not receive call queue calls.
    A typical use case scenario explaining how your business would use the feature: customer would like to be able to log into the portal as an admin, go to call queue settings and when the call queue members are viewed, it would indicate why they're set to unavailable (on after hours, on…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Ability to whitelist a single or multiple numbers in a blocked country.

    At this point, it looks like the only way to contact a client in a blocked country is to unblock the whole country which can have negative repercussions. Add the ability to whitelist individual numbers in a blocked country so that clients in that country can be serviced via phone calls.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Custom Notification Email: Support Website label to be "Support Website" instead of "Website"

    Custom Notification Email: Update Support Website label to show "Support Website" instead of just "Website"

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Add Call Monitoring, whisper, Barge into the Ring Central App

    Add call monitoring, whisper, Barge into the unified communication app so that we dont have to use two apps to function.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. ability to print a transcript of your text and chat threads

    We are required to save a transcript of all communications with people in our services for logging purposes.

    22 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. I'd like to be able the schedule conference calls in the future

    I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.

    41 votes
    Under Review  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Remotely manage user status

    RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.

    30 votes
    Implemented  ·  6 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Access to old call logs

    Cx wants to access call logs for the full year of 2019

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. A text to speech option on call queue like the IVR menu prompt

    A text to speech option on call queue like the IVR menu prompt

    12 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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