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9909 results found

  1. The task function is great but my employees forget to check tasks on regular basis so we DESPERATELY need a task notification feature. Here is how I would implement:Show notification for how many open tasks assigned to me on the left shelf task / notes / events icon. The notification should look similar to what a team/direct message notification looks like with a number for how many open tasks. It should have different colours depending on due status. Grey notification with number of tasks if task is due in the future or has no date. Orange notification if any tasks…

    9 votes
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  2. For Super Admin to access other users Glip messages

    9 votes
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  3. In the new app.ringcentral.com platform, there is no way to add a "Section" to tasks. Our small company currently relies on Tasks in app.glip.com everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Sometimes the clients need a floorplan created, or an educational tutorial, or a bid for the job. We currently create the Tasks within the client's Team, but then organize the tasks by Section, such as "floorplan" or "education" or "proposal". The different sections helps us prioritize our tasks. For example, proposals are very important to return as quickly as possible, so…

    45 votes
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  4. The request is to provide users the ability to block or redirect inbound calls coming from specific countries on a per-country basis, account-wide.
    Helpful additions to this request:
    - The customer to be able to specify where or how the inbound calls
    are addressed. For example, allowing them to route calls to a
    specific extension or "Play message and disconnect."
    - Have toggles in Service Web, similar to those used for defining
    what countries they can place outbound calls to.

    2 votes
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  5. I notice when chatting with someone, I can't navigate to another area without leaving the chat. can you make it that the chat window can be docked to a corner of the Ringcentral Webapp or Desktop app. Kinda like google does their chat. Thanks.

    3 votes
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  6. RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.

    10 votes
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  7. I need to know how many callers (and how long) are waiting in the queue in a given time.

    9 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  8. Currently, all configured extensions are published in the RingCentral Office Directory. Enable administrator the option to choose whether or not a telephone extension is published in the RingCentral Office directory

    34 votes
    Implemented  ·  10 comments  ·  Application  ·  Admin →
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  9. Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

    26 votes
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  10. I would love the ability to print my documents into the ring central app, from my Mac, just like I am able to do on my PC.

    6 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  11. It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. we send code snippets via Ring Central messaging and used to have the ability to maintain formatting and spacing by adding[code] to the message. We would like that functionality back and included in messaging formating

    2 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  13. Create the many task in a team, then your api allow I can put task id array to update child task of another specified task id

    2 votes
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  14. On my Cisco 8861, I am unable to program the softkeys to dial out to any number outside of a ringcentral extension assigned to us. If I want to program a speed dial to a customer, or assign an intercom to an extension as a speedial(blf key) it is currently not allowed. I am not sure why a simple feature like this is not allowed on Ring Central. It would make business operations so much easier to utilize the 5 soft keys that are lying dormant to be able to dial out to our customers, etc.

    6 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  15. We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.

    23 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  16. It would be useful to add extra digits to incoming phone numbers displaying on my phone. I found this feature to be usefull (it used to be an option) because it told me right away that it was a business call via ringcentral. I use my phone also for personal calls, so this made it easy to screen them

    2 votes
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  17. When my RC app is minimized in my mobile phone screen or the mobile phone is on standby, the RC"app status" is grey (invisible). This "app status" in displayed to other agents when they try to transfer a call to me. This is confusing for them. Only when I open my app does my true"User status"(available, in a meeting, do not disturb) displays to other agents.

    4 votes
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  18. Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension

    12 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  19. Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct extension, but if they are within another users forwarding list it is Greyed out. Thank you.

    3 votes
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  20. We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.

    25 votes
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