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11042 results found

  1. Needing the ability to control what RC apps display as well as a feature to disable the internal messaging platform formally known as glip. We have a messenger internally already that's heavily integrated with our current systems in place and having two platforms is grounds for disaster.

    8 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  2. verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.

    14 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. company: Fenbor Pty LtdRC UID 2651852015 (15 lines) AUCurrent Total MRR: AUD 485.18http://adp.glip.net/company-new.html?company_id=21040488449

    3 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  4. The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.

    33 votes

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  5. Operators need the ability to see a user's Custom Status from RC App within the HUD while transferring calls.

    15 votes

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  6. We would like to have a custom voicemail notification subject

    2 votes

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  7. Screen stays on and available when you switch off of the app, go to another tab... dueing working hours.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.I have certain users who prefer to have professionally recorded voicemail Outgoing Messages. I wish we could assign those sound files in the Prompts Library to individual users, rather than just to company wide extensions or queues.

    1 vote

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  9. I would like to have a Ring Central Message Email Summary whenever I receive an email from the RingCentral app.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. If i'm searching for a text from today, for example, and i've sent 20 messages, I can see the dates rather than selecting each text to see the date.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  11. We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the front end, so that we can modify them without a support ticket.

    1 vote

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  12. Other softphone apps allow me to set a shortcut key to dial the highlighted number in Windows. So, anywhere in any app, if I highlight a phone number, I can hit a key and dial it in the RC app.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. We have just switched to Ring Central, but we are receiving robo calls like hell.

    4 votes

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  14. Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up multiple calls at a time. E.g. They're on a call queue call, see that another is ringing, and they put the original call on hold and tell the second caller that they'll be with them shortly (etc).Clearly, this would not be suitable in every instance but having the option would be…

    116 votes

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    26 comments  ·  Other  ·  Admin →
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  15. As a RingCentral customer, we've noticed some differences in incoming call behavior when using Android v iOS phonesFor example on Android, incoming calls to the mobile number are prioritised over calls made on the app.My understanding is that for iOS, RingCentral have utilised the CallingKit. It would be great to see Android include better call integration.

    10 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. I am trying to talk to someone at ring central and cannot get anyone and cannot find a way to pay for SMS services etc.

    1 vote

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. One can appreciate the robust nature of your platform that appears to be scalable. But is it? When was the last time you checked your training/university platform for onboarding the sole-proprietorship use case? Please review your platform for useability by single user businesses, OR - provide a disclaimer that indicates your company has moved on to cater to corporate teams (which is perfectly fine - we just need to know whom you are serving... think transparency xoxoxo). One might consider the system features to be scalable to a single phone and single laptop user use case. And when you are…

    1 vote

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  18. 18 votes

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  19. The system does not allow enough time for a blind person to complete inputting an extension. Could you please increase the wait time between digits? Thank you.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Please add Redtail CRM

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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