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  1. The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.

    5 votes
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  2. Background: Customer asking to add the ability on O@H to use the main company number as the outbound SMS number for all users on the mobile app.

    Problem: Unable to use the main account number as the outbound SMS id if NOT logged in as operator extension.

    Steps to Reproduce:
    1. Login to O@H mobile application using direct extension (not operator)
    2. Compose new SMS

    Actual Behavior: If they are not logged in as operator extension, they can't use the main number as the outbound SMS id.

    Expected Behavior: Would like to be able to use the main number as…

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…

    7 votes
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  4. This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Portal and this should be automatically updated on the Softphones and Deskphones. For this to be possible, there should be an integration of the Admin Portal and The RingCentral Applications or for each account, there should be an access to the RingCentral Cloud for easy access,

    37 votes
    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.

    58 votes
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  6. Hello Team,Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue over flow extension needs to accept/do not accept calls

    3 votes
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  7. I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?

    6 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the list.'Auto-Sort' should be able to be enabled on a folder-by-folder basis.This behaviour was available in Ring Central Classic but was removed (for unknown reasons) from the new Ring Central app.

    15 votes
    How important is this to you?
  12. When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required

    1 vote
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  14. Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow this default link preview behavior to be turned off on an organisation/tenancy wide basis.

    13 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Would like to be able to schedule a text to be sent later. Example: Want to congratulate a person on starting a new job on the day they start their new job.

    15 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  16. More hot keys in general, but It would be great to have hotkeys for all the new action options.

    2 votes
    0 comments  ·  Application  ·  Admin →
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  17. We have annual assessments for our field Employee signature required. Would be nice to use Ring Central text message with attached fillable PDF file for employee to sign.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  18. I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.

    2 votes
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  19. We would like to default the transfer type on all phones to "blind." Please enable this preference on all of our phones.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. We would like to be able to have the option to bypass the announcement for the rollover queue extension. The queue that is being used as the rollover, is a regular queue, and it should have the announcement, however, when the roll over is activated from the main queue the announcement for the second queue is played when the rollover occurs.

    6 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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