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10303 results found

  1. increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in...

    ... DND status. increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

    1 vote
    Under Review  ·  0 comments  ·  Admin →
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  2. option to decline an incoming call on iphone when locked

    option to decline an incoming call on iphone when locked

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Increase the amount of folders available

    We are only allowed 30 folders. We need to be able to get more

    9 votes
    0 comments  ·  Team Messaging  ·  Admin →
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  4. Ability to delete video call history in messaging conversation list

    All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which are the only options.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Bring back ability to find shipping information from Phones & Devices

    Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ individual device orders so this is a significant feature loss to need to open each one to try to find the FedEx tracking information

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Recurring meeting option

    With the new all in one App we are loosing the recurring meeting tab where all our monthly recurring meetings are stored to easily refer back to. is this something that will be coming back in the future?

    23 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. HUD on Desk Phone

    It would be nice to see who other users on our phone system are talking to on the desk phone.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Segregation of contacts on Apple iPhone and sort via Last Name/First Name

    To categorize my contacts in different categories

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. All Company RC Contacts should display on new app

    The old RC phone app included ALL users and extensions whether a unique email existed or not. The New App limits contacts to real user with unique email addresses. We have desk phones and virtual extensions within our company and it is impossible for all to have a unique email

    2 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  10. Allow outbound fax cover sheets to be updated

    When you send outbound faxes to someone, you can't specify a person, company, subject, or any of the outbound variables in the cover letter using the Ring Central Application.

    30 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  11. Fix links to not break when there's a parenthesis

    JIRA urls have parentheses in them sometimes, but pasting this into Glip produces hperlinks that don't work because Glip thinks the final parenthesis is theirs. Please figure out a way to not break the link when it contains its own parens

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  12. Increasing Ring Group Numbers Beyond 30

    My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. Would be helpful if a ring group can go beyond the maximum of 30

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. More pronouns in Ring Central

    Ring Central only allows the following genders in their profile section:UnspecifiedMaleFemale Is there any way to add to this list? We believe it would be helpful to our employees, especially as one has recently come out as non-binary. Here’s my suggestion for a more fully-realized list:UnspecifiedMaleFemaleNon-BinaryGenderfluidAgenderMultigender Please note that I have not added “transgender” to this list because those who are transgender also fall within one of the categories listed above (for instance, a transgender woman is still a woman). This is not a complete list but hopefully encompasses the vast majority of people. Please confirm if these changes are…

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Please restore the ability to change the default role for a new user

    According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom role was created that is exactly like the Standard (International) role but with SMS features turned off. This new role is what all our standard users should have.Our Level 1 techs are assigned the User Admin role and are responsible for onboarding new users. The only way currently to allow them to assign the correct role at account creation is to give them the ability to change roles for all accounts. This…

    1 vote
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. RingCentral Number for Osaka, Japan

    Currently there are no available numbers for Osaka, Japan. As a business in Japan, it is not a good option to assign Tokyo numbers to Osaka that is why Osaka numbers are needed.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Add a feature to flag or blacklist a text message containing spam or Phishing scam

    I received these texts that contain phishing scam:From:(833) 705-1026 Received:Saturday, March 06, 2021 at 12:59 PMMessage:Alert! - NyDMV # Please, update your current mailing and contact information to meet REALID requirements. Update Now at: http://m5xr.dmvusa.online/r/zPRb4SH

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  17. The ability to disable features company wide

    The ability to disable Glip/Message and other features (like Tasks, Events, Files and Notes). Where our users cannot use these features. Basically a toggle to allow the feature to be used or not

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Granular User Management Permissions

    I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings such as call handling, and to apply user templates.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. choose which users/extensions will be archived

    choose which users/extensions will be archived verses all of them

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Option to disable all email notifications during customer implementation phase

    During the implementation phase of turning up a brand new customer, there can be many edits/adjustments to the configuration(s) prior to "going live". During this process, the end-users can become quite inundated with receiving a multitude of email notifications from RingCentral... which leads to frustration for the Super Admins having to field many questions/comments from the end-users that they support. Ideal solution is to be able to "turn off" all email notifications at either a Super Admin level and/or "turn off" within AI... and then be able to enable when the customer is truly ready to "go live".

    33 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
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