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10653 results found

  1. Faster Authentication Process

    Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this. Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Support texting to US Short codes

    Today we can use your app to text 10 digit phone numbers but not short codes. Please update your app to allow texting to short codes too.

    16 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  3. Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)

    An IP phone can be configured to work with RingCentral Meetings Rooms according to this link.https://support.ringcentral.com/article/9576.html?language=en_USBut no so such option appears to be available for those of us who have chosen (or forced) to use RingCentral Video. So now I have to have a Poly Studio X50 and a TC8 Controller for Video Conference. And then a Poly Trio 8800 in the same room for if we want to have a conference call using Audio.

    11 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  4. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    ...ave a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.. As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times.…

    53 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  5. RingMe button to ring Call Queue

    The customizable and embeddable RingMe button only allows you to specify an IVR or a User's extension. It would be beneficial to allow the call to ring into a call queue. We presently have queues set up for sales team and support team, but no way to make a RingMe button go to the whole team.https://support.ringcentral.com/article/How-to-setup-a-Ring-Me-button-on-my-page.html

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Parked Call Glip Message vs. Text

    The pre-formatted message that comes up when you park a call in the desktop app is great! But it sends a text message. Our users are using Glip. Possible to give an option to copy text to a Glip instead?

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. google chrome extension integrated with RC app web version

    requesting for google chrome integration for the RC app web version in terms of templates.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Show Call From number in RingCentral App

    The Ring Central Phone would show the Call From number during the call. This was a great feature for when you would leave a voicemail you can provide the correct callback number. especially if you have multiple lines. however the phone app is being discontinued. I would like this feature moved into the new Ring Central App. Currently the App will sow the Call From number before the call starts (so you can change to a different number if you need). but as soon as you make the call it disappears.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Organize tasks in whatever priority I deem necessary. Like the original Ring Central Classic App

    The old app (Ring Central Classic) allowed the user to arrange the tasks by dragging and dropping them in whatever order the user preferred. This allowed lots of great flexibility to organize tasks in a strategic way of goal setting for what is most important to least important tasks. This feature was AMAZING in the original app and is disappointing and frustrating not to have that ability. It was a major way I kept up with the priority of my tasks as well as what my team members and employees were doing first and last. Thanks for your help in…

    2 votes
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  10. when using ring group, include option to NOT have to press 1 to answer the phone for calls from non ring central number

    i do not want to have to press anything when answering the phone.

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  11. Stop accepting incoming faxes on the main line

    I don't list a fax number and I get nothing but junk faxes sent to my main line. I have a dedicated fax number if I want to receive faxes. Please add a feature that allows me to stop receiving faxes on my PHONE number.

    14 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  12. Forwarding html emails

    Keeping html format of transferred emails.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Allow for custom Dial by Name greeting.

    We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Make RingCentral app for android and ios compatible for Microsoft Intune

    Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser

    20 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  15. "Add to Left Sidebar" Shortcuts & "Set Landing Page to..."

    It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigate every time they want to toggle between pages or open the app each day.

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. Delete company contact from RingCentral app

    I suggest to have a delete option be added on the RingCentral app contacts especially for deleting company contacts.

    8 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. Enable the RingCentral App to use the *9 mute feature

    Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Status in search

    If I want to see is someone is green, I have to click Search, then type their name, then click on them to see if they are green or red. I'd like to see their status in the search results so I have an idea if they'll answer the phone without clicking on them first.

    17 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Send Call Queue voicemail to multiple user's App

    Have voicemails visible on multiple user's app.

    4 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  20. Retain prior "Status" text in history after user Changes their Status

    If you set your status for your extension, it displays it beside your name in the messages section. If you change your status, all prior messages also show the new status you enter. This doesn't necessarily work well. What your status is -now- should not be reflected in your previous messages before you changed that status. It should stay what it was at the time you send that message. If I had a status of "Working on fix for E-mail" at 5pm on May 10th, and I send a message to a Team with that status, it should keep that…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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