11041 results found
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Allow Multiple Phone Numbers for Caller ID's in User Settings Template
The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all company numbers.
3 votes -
Dial by assigned number
When using the dial pad to make an outgoing call, it would be helpful to be able to dial by the data (numerical digits) that is entered into the company name or the title field. In our line of work, the contacts are created using the unit number associated with that person. It's more efficient if we could just enter the unit number (which is entered in the Company field) to see the list of tenant's in the unit and then dial. The old app had the capability to do this and it made it so much easier than having…
1 vote -
Delay a user
The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.
5 votes -
Add the ability on O@H to use the main company number as the outbound SMS number for all users.
Background: Customer asking to add the ability on O@H to use the main company number as the outbound SMS number for all users on the mobile app.
Problem: Unable to use the main account number as the outbound SMS id if NOT logged in as operator extension.
Steps to Reproduce:
1. Login to O@H mobile application using direct extension (not operator)
2. Compose new SMSActual Behavior: If they are not logged in as operator extension, they can't use the main number as the outbound SMS id.
Expected Behavior: Would like to be able to use the main number as…
1 vote -
Provide list of all prefixes which are chargeable outside of my calling plan
I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…
7 votes -
Access to a centralized Company Directory
This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Portal and this should be automatically updated on the Softphones and Deskphones. For this to be possible, there should be an integration of the Admin Portal and The RingCentral Applications or for each account, there should be an access to the RingCentral Cloud for easy access,
37 votes -
Advanced searching for contacts
When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.
58 votes -
Adding new option to accept or do not accept call queue overflow calls using Admin portal page or RingCentral App.
Hello Team,Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue over flow extension needs to accept/do not accept calls
3 votes -
allow call queue managers to block calls from nuisance numbers to their call queue
I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful
7 votes -
Avaya Crisis Mode for RingCentral System
Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
6 votes -
Text Send button
Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.
2 votes -
Make video calls HARDER to click accidentally.
Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.
1 vote -
Automatically sort teams within folders so teams with recent messages at the top.
Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the list.'Auto-Sort' should be able to be enabled on a folder-by-folder basis.This behaviour was available in Ring Central Classic but was removed (for unknown reasons) from the new Ring Central app.
15 votes -
Ring Back Option for Custom Park Lines to ring back to original agent
When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.
3 votes -
Timed User Roles
To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required
1 vote -
Enable functionality to disable link previews for an entire organisation/tenancy
Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow this default link preview behavior to be turned off on an organisation/tenancy wide basis.
13 votes -
Option to schedule a text for a later delivery
Would like to be able to schedule a text to be sent later. Example: Want to congratulate a person on starting a new job on the day they start their new job.
15 votes -
Hotkeys for New Actions like 'Send new message,' 'Start a video meeting,' 'Send new text" etc
More hot keys in general, but It would be great to have hotkeys for all the new action options.
2 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is available in app today, learn more here.
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Use RingCentral messages with fillable PDF attachments for people to sign the document.
We have annual assessments for our field Employee signature required. Would be nice to use Ring Central text message with attached fillable PDF file for employee to sign.
3 votes -
Downloaded Phone Numbers to show in E164 format
I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
2 votes
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