12571 results found
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Enable Admin to turn off ability for users to delete texts and messages
Prevents users from attempting to hide inappropriate content.
11 votes -
The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.
While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there.
See also: https://community.ringcentral.com/questions/18783/auto-reply-for-recieved-faxes.html9 votes -
Add Granular Read/Write/Delete Role Permissions
I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone the permission to view the Auto-Receptionist settings, but not change them. Or the ability to update call queue members but not to delete it.
23 votes -
Have the option to have Call Queues show up as company contacts
We are using a Call Queue for our IT Department Helpdesk. Right now, that contact doesn't show up as a company contact. On mobile, it shows up under Others, but that isn't really isn't ideal. I'd like to request having the option to include a Call Queue as a company contact. There should be something like a toggle switch in the settings of the Queue that would allow us to see this or not.
6 votes -
Add a Search Box to Site Filter When Viewing User List
Add a search box in the filter by site dropdown when viewing the user list. This is included in the department field, why not the site list?We have multi-site enabled and have over 150 sites created. It sometimes takes forever to find the site needed to filter by.
2 votes -
Configuration Data Export or Report
It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for Users, Limited Extensions, and Phones would be very helpful when looking to see if everything is configured the way we want it and for inventory purposes.
3 votes -
Add resend button to fax process
After a fax is successfully sent, add a button/function to resend. This is a common feature for other programs.
5 votes -
Create a virtual room for podcast recordings
As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings.Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the technology to create a virtual room for podcast hosts and guests where the host has the master control to maintain the audio (and video) quality for all participants, like controlling their voluming, muting a participant's background noise, etc.
1 vote -
Ring Central (Classic) red customizable "Busy" Status
Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way the "Do Not Disturb" Status does in Ring Central (Classic).
Preferably a customizable Status where you could put a Red busy color, and then type in the reason for "Busy" (i.e. - Away, Training, etc ...).
41 votes -
Add option to disable send with "enter" or "return" key
Some of my co-workers pre-maturely send unfinished messages by hitting enter. Their assumption is enter will move to the next line (as on email). Instead it sends half of their message and often creates confusion. It would be nice to have the option to toggle this on/off based on preference as you can do on Skype messaging (see screenshot attached)
5 votesHello everyone, this is now in app. See the below setting, accessible under Settings - Keyboard Shortcuts. -
Customize Call Screening Prompt
We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers' experience except this one. We'd like to suggest that RC make it possible to upload your own custom prompt, rather than having the system-generated voice. It would make for a seamless experience!
5 votes -
Add Back the Option to Transfer a Call Directly to Voicemail
We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owner was in a meeting when his phone went off. He was not happy that the call came through. We explained that the option to transfer to VM was gone. PLEASE PUT IT BACK. We and our clients need it.
13 votes -
Ability to Delete Video Call Notifications on the RingCentral App
We would like the ability to delete the video notifications in the direct chats on the RingCentral app for data retention purposes. Currently, there is only the option to 'Like' or 'Bookmark' these notifications.
1 vote -
Allow Poly headset features
Voyager 5200 UC - features such as auto answer with pickup from desk aren't available with Ring Central desktop app [they are with Ring Central Phone desktop app]. Would be great to have this as I understand RC Phone is going away. And the RC desktop app integrates with Salesforce which many people need.
2 votes -
Provide enable/disable slider for queue members
Allow queue members to be turned on and off with a slider like ring groups.
4 votes -
Make notifications for queue voicemail selectable
A queue has managers and members. Currently they all get an email when a voicemail is left. However, all our queues are for teams with a group email. So I would like to be able to turn off notifications for managers and members and just set the team email address for notification.
4 votes -
Simple mode for Avaya Cloud Office softphone
IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.
3 votes -
Avaya Cloud Phone should share status with MS Teams
We use MS Teams for internal communication and chat. It would be helpful if Teams could show a user as busy if they are on a call on the Avaya app and vice versa
2 votes -
Copy and Paste multiple phone numbers at a time on "To: Field" for SMS
It would be best if the RingCentral application, allows copy and paste of phone numbers from .csv file or excel file on the "To: Field", especially if there are multiple numbers they need to Enter.This will lessen the time and provide ease to users instead of copying and pasting the numbers 1 by 1, which is time consuming.
5 votes -
Allow Custom Fields on all extension types, not just Users.
Request is for a custom application for managing IVRs based on account hierarchy (Division, Region, District, Store). In order to reduce friction of managing multiple IVR updates, the ability to assign a custom field and filter by it is desired. For example, if a company needs to update all IVRs in one division but not another, the admin can filter based on this field and update all returned results.
3 votes
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