9677 results found
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Ability to use Play Announcement (Incoming Call Information) feature which currently does not work in RC Desktop/Web App
Incoming Call Information - Play Announcement does not work in RC Desktop/Web App
"I am trying to get Call Screening to work. I have set all the settings correctly according to the help docs, but I never hear the callers name announced."
NOTE: The feature works in RC Mobile App
2 votes -
1 vote
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Being able to edit to a name that will display for the caller ID out side of the main number
Have the option when making out bound calls ,and have the caller ID set up to the direct number being used to able to add the companies name with the direct number or the indivuaduals name appear. We currently provide CCM in our medical practice this will make patients know the call is coming from their PCP office but that they have a direct call back number to their patient advocate.
1 vote -
Press a key or button for forwarding a fax
Customer would like to have a short button or a key press in case they need to forward the fax directly
1 vote -
transfer the IVR calls to external numbers
The caller wants to transfer the IVR calls to an external number without pressing any key presses without any option as the prompt plays once.
3 votes -
Fax document time details
The time in the fax document must be in PST Time zone even if it is from a different time zone since the admin portal by default is PST.
1 vote -
1 vote
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Creating ticket with other carriers for any issues
RingCentral should be able to submit a ticket to specific carriers if there are call routing issues or any other issues pertaining to specific issues
2 votes -
Update openssl version packaged in app from eol version 1.1.1 that contains critical CVE vulnerabilities
pertinent CVE: CVE-2023-49210
1 vote -
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
2 votes -
IVR Menu Keypress: Limited Extension/Common Area Phone
The limited extension/common area phones have direct numbers and can receive incoming calls through that. This should also be used to route IVR MENU keypress.
1 vote -
CHANGE DIAL IN NUMBER IN CONFERENCE CALL
Please have an option to change the dial in number for United States to the current location of the company (for example: the only dial in number we have available is for Philadelphia, PA. We are located in Yonkers, NY.) This is critical for us. Thank you.
1 vote -
Toggle Notes on RC Desktop
Requesting the ability to enable or disable 'Notes' for all users, or individual users/ agents in the RC Desktop App.
1 vote -
MMS/SMS Policy improve
MMS/SMS Policy for Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis) should atleast clarify if the purpose is for selling.
Customer business is promote in compliance with Michigan law through the
issuance of licenses, not the sale of cannabis.4 votes -
Bulk Upload for Call Monitoring
We have a customer who would like to bulk-create a user group and then assign the user group to a monitoring group.
1 vote -
2 votes
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Ability to the controller (iPad) and the host (PC) in different locations
Agents from the PH will have the host (PC) and the patients from the US will have the controller (iPad)
- Set-up that the customer wants: Agents should be able to join multiple rooms to attend the patients1 vote -
How to globally set up on enabling end to end encryption on instant meeting
Hi RC team,
please see if global setting on enabling end to end encryption on instant meeting can be enforced and if personal meeting can be disabled for all users, because we want to disable the function of allowing external parties to join the RingCentral video meeting2 votes -
Plantronics C052 Headset should be supported
Polycom VVX 311 should support Plantronics C052
2 votes -
4 votes
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