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11080 results found

  1. Call Flip before connection

    Ability to FLIP a call from the desktop application to the deskphone prior to the receiving party connecting. As is currently designed, the CALL FLIP can ONLY occur after the call has been connected. The problem with this is that once a call has been FLIPPED, hold music will play. This is very distracting to the party being called and does NOT provide for a smooth transfer. It should appear seamless to the party being called and not disrupted with hold music.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Customizing Faxes: Removing "@rcfax.com" domain from email to fax

    When sending a fax via email, the fax header and cover letter currently include the full email address (ie: 1234567890@rcfax.com. The customer only wants the destination fax number (ie: 1234567890) to appear on the header and the coversheet aligning with their branding and improving readability for receipients.

    This enhancement would provide gerater flexibility and professionalism, catering to customer-specific needs and increasing satisfaction with the email to fax feature.

    2 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  3. Show True Caller ID vs BLF String

    Mitel phones, such as the 6940W, should show the proper caller ID of presence synced users vs a BLF string. Currently, the call history on these devices show a BLF string, which is confusing to customers. The ask is to have the proper caller ID for the user show during the call at all times and in the call history at all times.

    11 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Further customization options for Smart ACR

    Hello, company with Smart ACR active here. We are interested in the outbound call data of our employees and want to minimize the potential of sales calls being hindered by the recording message. I'd like to suggest a customization option to edit the options for when a two-party or one-party state is contacted, where if a one-party state is connected the call records with no message, and if a two-party state is connected to not record the call at all.

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. The customer wanted to use ATA as a paging device and to be added in a paging group.

    The customer wanted to use ATA as a paging device and to be added in a paging group.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. download notes from RC app

    download calls and notes from the RingCentral App.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Ability to know the user who downloaded the call recordings

    Ability to know the user who downloaded the call recordings

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  8. Call log tagging

    option to remove the missed call notification for call queues that are set to simultaneous ring

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Ability to access Corporate Contacts (LDAP) on Yealink phone if the user is assigned to another site.

    Yealink T48U | Need to access Corporate Contacts (LDAP) if the user is assigned to another site.

    3 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  10. Poly Trio 8300 to auto provision using WIFI

    customers who opted to use and/or change to Poly Trio 8300 for its WIFI functionality hits a roadblock as they expect the WIFI functionality to work before or during provisioning. The phone must be connected hard wired first and does not instantly connects to WIFI.

    Does not work if their setup does not ethernet set up

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  11. Have an option to download the fax on different format

    Include an option to download faxes in different formats from the admin portal, as currently users are only able to download them in PDF format.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Enable/Disable internal & external call transfer feature

    Is there a way to prevent call transfers on our ringcentral deskphones?
    I have a need to prevent a single phone from being able to transfer calls in our out to other lines.
    - we want to be able to enable/disable internal and external call transfer from our devices

    3 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. Ability to send and receive SMS/ messages

    Customer wants to have the ability to send and receive emergency messages/SMS.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Shared Line

    Hi Team,

    The customer would like to have the devices on shared line group to have an option/feature to be rung in order just like a regular extension with a license.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Increase HUD/Presence Contacts to 1,000

    There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Retrieving Files from a Free Account

    Customer wants to retrieve all the data from Free Account including attachment files, photos and documents.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  17. One click solution to text my current caller.

    When using the RingCentral Windows App, I would like a one click solution to text my current caller. Currently I have to manually type in their number to text them.

    4 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Presence

    The customer wants to share his desk phone for his user extension ( added as presence ) to make outgoing calls and change the login credentials at the same time.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  19. Call Park | See the Actual Location (address)

    Ability to see the Actual location or address of the caller not just the location number.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Allow Desktop app to make outbound calls using Mobile License

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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