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9677 results found

  1. Incoming Call Information - Play Announcement does not work in RC Desktop/Web App

    "I am trying to get Call Screening to work. I have set all the settings correctly according to the help docs, but I never hear the callers name announced."

    NOTE: The feature works in RC Mobile App

    2 votes

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  2. 1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  3. Have the option when making out bound calls ,and have the caller ID set up to the direct number being used to able to add the companies name with the direct number or the indivuaduals name appear. We currently provide CCM in our medical practice this will make patients know the call is coming from their PCP office but that they have a direct call back number to their patient advocate.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  4. Customer would like to have a short button or a key press in case they need to forward the fax directly

    1 vote

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    0 comments  ·  Fax  ·  Admin →
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  5. The caller wants to transfer the IVR calls to an external number without pressing any key presses without any option as the prompt plays once.

    3 votes

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  6. The time in the fax document must be in PST Time zone even if it is from a different time zone since the admin portal by default is PST.

    1 vote

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    0 comments  ·  Fax  ·  Admin →
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  7. 1 vote

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    0 comments  ·  Application  ·  Admin →
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  8. RingCentral should be able to submit a ticket to specific carriers if there are call routing issues or any other issues pertaining to specific issues

    2 votes

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  9. 1 vote

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    0 comments  ·  Application  ·  Admin →
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  10. Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls

    2 votes

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  11. The limited extension/common area phones have direct numbers and can receive incoming calls through that. This should also be used to route IVR MENU keypress.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. Please have an option to change the dial in number for United States to the current location of the company (for example: the only dial in number we have available is for Philadelphia, PA. We are located in Yonkers, NY.) This is critical for us. Thank you.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  13. Requesting the ability to enable or disable 'Notes' for all users, or individual users/ agents in the RC Desktop App.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. MMS/SMS Policy for Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis) should atleast clarify if the purpose is for selling.

    Customer business is promote in compliance with Michigan law through the
    issuance of licenses, not the sale of cannabis.

    4 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  15. We have a customer who would like to bulk-create a user group and then assign the user group to a monitoring group.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. 2 votes

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  17. Agents from the PH will have the host (PC) and the patients from the US will have the controller (iPad)
    - Set-up that the customer wants: Agents should be able to join multiple rooms to attend the patients

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  18. Hi RC team,
    please see if global setting on enabling end to end encryption on instant meeting can be enforced and if personal meeting can be disabled for all users, because we want to disable the function of allowing external parties to join the RingCentral video meeting

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  19. Polycom VVX 311 should support Plantronics C052

    2 votes

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  20. 4 votes

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    1 comment  ·  Application  ·  Admin →
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