12016 results found
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Disable the "Send to voicemail" option in the admin portal.
Disable the "Send to voicemail" option in the admin portal.
2 votes -
Caller ID option for desk phone Outbound calling
We contacted support checking if there is an easy way to interchange the caller ID on the deskphone for outbound call like in the RC app, we were informed that there is an option in the online account under Outboind / faxes caller id it would be much better if there is an option for to easily choose the caller ID using the keys on the phone
3 votes -
Allow Voicemail Greetings Update Without Enabling Call Handling Permission
Currently, after recent updates, users assigned to a custom role must have the “Call Handling” permission enabled to update their voicemail greetings. However, some customers require that agents can update voicemail greetings without having the ability to modify call handling rules, which is not possible under the current setup.
Request is to provide an option or enhancement that allows users to update voicemail greetings independently, without needing the broader “Call Handling” permission, ensuring better role-based access control and user flexibility.
5 votes -
Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones
🔧 Feature Title:
Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones📋 Current Behavior:
Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.⚠️ Issue Description:
Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.🎯…
4 votes -
Option to Control Agent Call Ring Behavior Upon Decline
Currently, when an agent in a queue receives a call and presses the decline button, the call box reappears every 3 to 4 seconds until the maximum ring time is reached, after which the call goes to voicemail.
We would like to request a feature that allows administrators to choose whether an agent should continue to ring after declining a call or if the agent should stop ringing immediately upon decline. This option would improve user experience by preventing repeated call notifications after a decline.
3 votes -
SMS RingGroup
WM needs the ability to text to a Ring Group
Currently: Call queues can receive SMS messages. You can assign a SMS recipient to the call queue. But it can only be one user on the system. User can then send or receive to any number assigned to that call queue but this is not what WM is looking for.2 votes -
Feature Request: Enable Toll-Free to Toll-Free Call Support
Enable Support for Toll-Free to Toll-Free Calls on the RingCentral Platform
📋 Current Behavior:
At present, calls originating from a toll-free number to another toll-free number are not supported on the RingCentral platform. When a customer attempts this type of call, it fails without completing.⚠️ Issue Description:
Customers using RingCentral toll-free numbers for outbound communications are unable to reach other businesses or endpoints that are also using toll-free numbers. This behavior is causing confusion and disruptions in communication, particularly for businesses whose clients or partners also rely heavily on toll-free lines.🎯 Requested Behavior:
Allow toll-free numbers provisioned through…5 votes -
Case Severity
RingCentral customers should be able to modify the case severity through the support portal.
8 votes -
Ability to set up call park on a manually provisioned desk phones
Ability to set up call park on a manually provisioned desk phones
2 votes -
Color of profile icon
I’d like to submit a feature request on behalf of the customer. She asked if there could be an option to change the color of the profile icon in the RingCentral app when no profile picture is uploaded. Currently, the icon defaults to a preset color with the user's initials, and she would like the ability to customize that for a more personalized experience.
2 votes -
adjust volume on AI TAKING NOTES
Able to adjust the volume of AI taking notes announcement
3 votes -
SMS text chain
A feature to send a text chain and have it go to multiple clients without them seeing who else gets it similar to a bcc email. Texts can have a planned send time. A text chain, for example, text 1 goes out today but text 2 will be going out in a week, text 3 another week etc. I want to be able to plan a text to send at a date and time in the future.
2 votes -
Account Validation Prompt
The customer would like to get options to change the title of the account validation prompt from "Two-factor Authentication" to "Account Validation". This will help to avoid confusion from the customer.
1 vote -
Blocked numbers in user template
Add the option of blocking a number to the user template so that specific blocked numbers can be defined and applied to a set of user per template.
2 votes -
Connect to all numbers including Iristel within Canada
To be able to connect to Iristel numbers within CA
1 vote -
picture for inbound calls
Wants to see the profile picture of people who are calling me.
2 votes -
default voicemail greeting for user extension
option to edit the default voicemail greeting for user extension
5 votes -
Make the 'External Shared Contacts Directory' visible to the RingCentral Desktop Plugin
Although we enabled the 'External Shared Contacts Directory' as directed in the KB provided (https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US), the newly added contact is not recognised by the desktop plugin but IS recognised by the Teams addon
2 votes -
Change message after after the telephony server detects a looping condition
Customer has requested that to change message played after the telephony server detects a looping condition.
Scenario: A caller enters a call queues, hears the greeting, which says if you know the extension of the person you are looking for please enter it now, caller enter extension number, call goes to extension but does not get answered User's extension is set-up to go back to the call queue if not answered. Again the caller enters the extension, goes thought the process again but this time after the call is not answered, it tries to go the the call queue however…3 votes -
Ability to request for the RingCentral to be whitelisted from other provider
Ability to request for the RingCentral to be whitelisted from other provider
1 vote
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