10984 results found
-
auto-generated calls and sms in bulk
The customer inquires about the availability of a feature that allows for recording voice or text messages and sending them as auto-generated SMS or calls to multiple customers simultaneously.
1 vote -
Email notification if agent is logged out from RC App.
To send an email notification if a user is logged out from the RingCentral App.
3 votes -
option in admin portal to check, history of direct number assigned to a call queue, information that will show if call queue is in used
option in admin portal to check history of direct number assigned to a call queue, information that will show if call queue is in used
1 vote -
Option to filter unwanted text messages
Option to filter unwanted text messages
Margaret is requesting to have an option to filter unwanted text messages that are not related to the company or to the user. And able to restrict content from group text messages.
4 votes -
Bulk Update Username/password of desk phone
The customer needs the ability to change the Username/password in bulk for the desk phones
6 votes -
1 vote
-
RingCentral AI transcription availability on RingCentral Archiver
Customer would like to make AI transcription available on RingCentral Archiver as it can only be accessed on the RingCentral desktop application
3 votes -
ability to get detailed call logs for multiple user that is using only one extension
ability to get detailed call logs for multiple user that is using only one extension
1 vote -
Document camera on RC meetings
Add an option to adjust the settings of the document camera connected on the RC meetings to scan a documents
1 vote -
Incoming Cellular Caller ID name needs to flow to desktop App/HUD, not just to desk phone.
ISSUE:
Clients call in to RingCentral customer account via cellular device.
Main line is answered by administrator using HUD on Desktop Application.
We have found that caller ID name information will not flow through to the desktop App/HUD, even though it is showing on the physical desk phone associated to extension. On the physical phone it shows (example) "Tom Smith / 216-444-1234" but on the desktop application/HUD it shows "UNKNOWN / 216-444-1234"Why wont the caller ID name for cellular callers populate in HUD?
This a huge inconvenience for clients using HUD as main answer for office and to monitor…3 votes -
Fax forwarding to company contacts via the admin portal
Ability to forward the faxes to company contacts via the admin portal
3 votes -
Recording Prompt - Number History
I was recently informed that when we record a prompt via Phone Call, there is no way to delete a number from the history even if the extension has been long deleted.
It would be best if there's a way to automatically remove an extension from the history if the extension is no longer listed as a user.1 vote -
IVR Keypress Selection in "Action"
We have a customer who would like an option that allows the IVR keypresses to modify the setup in the "Action" tab.
3 votes -
Request: Automated Daily Performance Reports via Email
The customer has requested daily performance reports for users and call queues to be generated and sent to them via email. While I understand that these reports can be viewed and downloaded through Analytics, would it be possible to automate sending them via email at a specific time each day?
5 votes -
Fax from RingCentral application contains last name
Hi team, Is there a possibility to hide/remove the last name of the user sending a fax from RC app using print to fax feature? Some of our staff member reported that they want to maintain their privacy and do not want their last name displayed in the fax that is being sent to recipients.
1 vote -
Ringcentral integration support with copper
Contacted support having issues with Copper integration with Ring central was able to spoke with a representative getting error with connecting with copper CRM and we were advised to contact copper for support It would be help full if Ringcentral should be able to support copper integration for troubleshooting
2 votes -
Please consider using the word "Chat" rather than Message on RIngCentral
Please consider using the word "Chat" rather than Message on RIngCentral
1 vote -
Create the ability to sort the HUD by Status
I would like to see the ability to sort the HUD by status or availability. If users are on the phone or on Do Not Disturb, their names could be hidden or moved to the bottom of the screen. This should be a setting option for individual users, and not a mandatory setting for the entire user group.
3 votes -
Would like to have an option to just end the call if no one answers
Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.
13 votes -
Redirect Queued Callers to the After-Hours Destination when Time of Queue Changes to After-Hours
Scenario: Currently, callers in queue remain in queue after the call center closes at 5:00PM. Have an optional setting that allows for the callers that are queued to be sent to the after-hours destination instead of staying in queue when the queue switches to after-hours.
3 votes
- Don't see your idea?