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9677 results found

  1. Be able to upload a list of numbers to be blocked, not do that manually; with a list of over 500 numbers to be blocked, the existing current option requires manually adding number by number

    2 votes

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  2. BT Feature Request : Allow Multiple Users to be assigned to individual handsets that are all paired to 1 wireless base

    Details : the customer wanted to use just 1 wireless base and pair all their handsets to that single wireless base to save space but would need to have the same users still assigned to each handsets set up instead of the single license
    Current behavior : only 1 license can be assigned to 1 wireless base and not multiple license
    Brand : BT Business
    UID: 3136661064

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  3. I am writing on behalf of our customer who has expressed a need to be able to download a conversation in the RingCentral App. It would be nice if there is an option to download the entire conversation in RingCentral App Message. During post go-live support, some customers do not want to just copy and paste the entire conversation because it captures unnecessary information and its tedious. I hope there is a better way to download a conversation in RingCentral App Message.

    6 votes

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  4. On the MS Teams integration, when you open it, the default buttons you see are:
    Phone, Contacts, SMS, Fax & More.

    -We would like to have the ability to customize these buttons where we could either remove SMS & Fax for certain users or put SMS & Fax on the 3-dots option or more so it's not included on the default view.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. Just like we have the ability to load a greeting on incoming calls to a call queue or user; we would like to be able to do the same for outgoing calls.
    e.g. as soon as an outgoing call is answered, a greeting is played and then connected to the agent.

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  6. Currently, if using Desktop Pairing mode to use the app to make calls through a deskphone, you do not get the application pop-up dialpad. If you want put a call on hold or transfer while in this mode, you have to do it from the deskphone itself. Would like to have the full desktop app experience while connected to the deskphone (like the ability to put calls on hold/transfer calls from the desktop app while paired with the deskphone).

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  7. Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line

    16 votes

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    0 comments  ·  Application  ·  Admin →
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  8. When creating a new custom role (using Standard as base role), permissions under "User Call Logs" parameter becomes uneditable (greyed out) once the "Site Call Logs- Full Access" under Multi-Sites is ticked. The need to create custom manager role where it should have full access to the call logs of the sites but should not have permission to delete it's own call recordings is currently not achievable due to this. There should be permission parameters to be added to make this custom role feasible.

    0 votes

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    0 comments  ·  Admin Portal  ·  Admin →
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  9. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    Current Limitations:
    While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
    Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.

    Proposed Feature:
    • Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
    • This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
    • Allow users to select individual…

    7 votes

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  10. Support Assisted Provisioning for Yealink T44W. In order to use the phone seamlessly with RingCentral, the phone should also be included in the certified supported models for assisted provisioning.

    2 votes

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    1 comment  ·  Hardware  ·  Admin →
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  11. -Customer is asking if we can add multiple recipients on their fax line using a phone number instead of email address.
    -She also wants the fax to be separated and determined base on which department it should go

    1 vote

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    0 comments  ·  Fax  ·  Admin →
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  12. Have the option to filter out call based on number/caller ID

    2 votes

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  13. From caller: want to have a feature to restrict users to delete sms

    5 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  14. Hold Feature - If Hold Limit exceed the Caller on Hold will be transferred to another extension

    EXAMPLE:
    Caller and Receiver on call , then the Receiver placed the call on Hold, in a certain time if in 2 minutes , the receiver was not able to get back to the Caller in 2 minutes, the Caller will be automatically transferred to another Extension

    1 vote

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  15. The RC app is a critical component of using RingCentral, and since Google has now finally started to seriously develop and implement Wear OS (with buy-in from 3rd party hardware vendors), RingCentral should develop a RC app for the Wear OS ecosystem.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  16. Standard user to give other user extensions to have access to list to live calls

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  17. Kindly improve the Porting Form..

    Partners Team,

    What is the best way to request some changes to the Porting form in the
    Admin Portal? I'm helping a customer port their numbers to RingCentral and
    we've been dealing with some rejections. I've noticed the following issues
    when using the new form and they really make things tedious when dealing
    with many port requests from different carriers:

    1. The grey fields don't allow typing to select a value. When something like the state needs to be selected, it has to be clicked on rather than jumping down the list by typing.
    2. The grey…
    2 votes

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  18. Wanted to have the options to listen to the voicemail while there is a cloud forwarding from their main RC number.
    - Dialed main number > *86 - No option to put the pin of the ext. Calls are forwarding to Contact Center IVR.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  19. When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.

    7 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  20. To have the capability to apply a template where you can apply the customized RC App navigation Menu

    9 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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