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  1. Customer caller ID is not showing up if they calling a different provider such as At&t. Customer wants the her company caller ID will be shown on all the Telco provider in the US.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. It would be great to start/schedule conference call using another user's Host code

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  3. We need to implement the following:

    • No External Dial by Extension in IVR
    • No External Dial by Directory in IVR
    • No External Dial by DID
    • But allow internal calls and transferring external calls to the users.

    Essentially, they should not receive any phone calls from outside parties without being transferred by someone internally.

    10 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  4. HUD feature for iPhone Users

    12 votes

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    New  ·  3 comments  ·  Application  ·  Admin →
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  5. Specific music : Please wait to speak to the next available agent

    There is a message on the call queue that is saying that in french :
    "Veuillez patientez pour parler au prochain agent disponible."

    Can we turn off the message ? can we modify it ?
    When does this message is readen ?

    This is not the message of the following menu : "Call Queue Greeting"

    I think this message is the message associated with the following option :
    - "When members are available, but no members answer or all members are busy or unavailable "

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Ability to disable international SMS for specific users

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. 1 vote

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    0 comments  ·  Team Messaging  ·  Admin →
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  8. Limit International SMS by removing linked numbers

    3 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  9. Use Aver camera IP 550 on RingCentral meetings

    Currently, RingCentral does not support Aver camera IP 550 on RingCentral meetings. We should be able to use this IP camera as a compatible device for RC Meetings

    4 votes

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    0 comments  ·  Application  ·  Admin →
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  10. 10 ----> 11 - initial call
    11 ---> 12 - put on hold 10, calls to 12 - in the display of 12 it shows talking with 11, and then 11 transfer 10 to 12.
    10 ---> 12 - 10 and 12 talk, in the display of 12 it shows talking with 10

    When the call ends, in the history of 12 it shows the call came from 11, and not from 10.

    Is there a way/configuration that in the history to show that the call came from 10 instead of 11? Yealink T46U

    3 votes

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    3 comments  ·  Other  ·  Admin →
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  11. Allow Message-Only Extensions to be Shared so voicemail left in a message only box will show in a shared User's Voicemail box on their RingCentral App. Currently a User can share their voicemail with another User but a Message only can't be shared.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  12. I hope there 's an option to download or to see a report for the user in the account that a MFA is enable.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  13. We should have the option to customize the accessibility of call logs for a customize roles. The capability to have an access to call logs for specific users under specific sites.

    2 votes

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  14. 4 votes

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  15. When you check call logs and filter by User Extensions, calls from the call queue show outbound calls instead of inbound when the user is unavailable. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.

    2 votes

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  16. Enable to transfer from Brazil going to RingCentral Brazil Toll-free number and transfer it to local Brazil phone number.

    1 vote

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    0 comments  ·  International  ·  Admin →
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  17. Improve how the call logs register the calls being forwarded to the user extensions on the account.

    1 vote

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  18. Customer wanted all her future dated video meeting more than 7 days to show up on the RingCentral application upcoming meeting tab.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  19. It would be beneficial to identify a call coming back from the wait queue by a unique ringtone different from the normal one. This would prevent someone from greeting a customer again due to mistaking it as a new call

    2 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  20. 2 votes

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    0 comments  ·  Hardware  ·  Admin →
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