13240 results found
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Adding another number to be a company-wide number for SMS, not the main company number.
The customer wants to set his newly ported number to be one of the company numbers, but it will be used as the company-wide number for SMS.
2 votes -
Ability to recreate an extension
Clone User from the admin portal to have an option to more quickly recreate an extension
1 vote -
Automatic Prevention of USB Audio Device Power-Down
Ensure USB audio devices, such as headsets, remain powered on during periods of inactivity to maintain continuous connectivity and prevent audio interruptions.
Scenario:
Users relying on USB audio devices for calls and meetings may experience unexpected disconnections or missed audio when the operating system powers down the device due to inactivity. Currently, this requires manual adjustment of USB power settings on each device. Automating the prevention of power-down would improve reliability, reduce disruptions, and minimize support requests.3 votes -
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices.
3 votes -
Edit Default Admin role in Ringsense
A feature in which the default roles can be edited instead of duplicate and create a new role
3 votes -
Set up a limit for outbound calls
A feature for outbound calling that will allow admins or users set up a limit or duration for outbound calls which will disconnect calls once the duration is reached. Example is if an extension has a 5 minute outbound call duration limit, after 5 minutes the call will end.
1 vote -
need old text messages
I have to go to court, I need copies of old text messages. yal should not be deleting my company information at all. These are very important messages.
1 vote -
New patient to receive a text message on where to go to complete a form
We are receiving multiple new-patient calls, and some callers are having difficulty finding our website. I would like them to click "1" to receive a text message with a specific link to complete the form. And contact information so they can save it on their phone.
1 vote -
Call transfer: return to the originating extension if not answered
Wants to have a feature that if transferred call is not answered by the receiving extension it will return to the originating extension. Wants to have this feature without having a call forwarding rules.
14 votes -
Improve Real-Time Manager Assignment Updates on RingSense Roster
Currently, when a user’s manager assignment is updated in the roster, the change does not take effect in real time and typically requires 5–10 minutes to reflect correctly. This behavior is expected, as manager assignments can cascade and the hierarchy-building process runs on a scheduled interval.
We recommend enhancing this process to significantly reduce the delay. Improving the speed at which managerial hierarchy updates are applied would provide a better user experience, especially for time-sensitive reporting, permissions, and workflow dependencies that rely on accurate manager relationships.
Requested Improvement:
Optimize or redesign the hierarchy update process to enable near real-time or…2 votes -
Option to disable ringback/transfer behavior for picked up monitored lines
Currently, when a user (Ext A) retrieves a call that was placed on hold by a monitored colleague (Ext B) using the "Enable me to pick up a monitored line on hold" feature, the system logic treats this as a full call takeover/transfer. If Ext A subsequently places that same call back on hold, the system triggers an automatic "Return to Sender" ringback to the original user (Ext B), appearing as an active Transfer in the call logs.
If Ext A picks up Ext B's call and puts it back on hold, the call should revert to a "Neutral Hold"…
1 vote -
dials out to multiple phone numbers at one time.
Allow to dial out to multiple phone numbers at one time.
6 votes -
2 votes
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Yealink T88 Series Autoprovisioning
The T88 came out recently and is a very capable phone for specific users, could this be added for auto provisioning like the T54?
1 vote -
The ability to automatically dial a number when clicke, Without having to press on the Phone Icon. This feature should be available on yeali
The ability to automatically dial a number when clicked, Without having to press on the Phone Icon. This feature should be available on Yealink phones that no need to add rule
2 votes -
The ability to have Unavailable and In Meeting added to Ring Central App
Though it's ok adding notes for your status but we would like to have the ability to have hard coded statuses like. Unavailable, Lunch, In-Meeting. Currently it has Available, Do not disturb, and Invisible. More customization for our Company would be great. Then our Admin could edit the list to best suit our company.
1 vote -
Ability to disable caller ID name for incoming calls and display only the calling phone number.
Ability to disable caller ID name for incoming calls and display only the calling phone number.
2 votes -
Notification which lets you know that an individual you are tracking on messaging turned to Green status.
Notification which lets you know that an individual you are tracking on messaging turned to Green status. This will improve your chances of catching the person when they are available.
1 vote -
RC Features on Embedded app on Teams
Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.
9 votes -
Ability to disable or hide the workflow builder feature in RingCentral app
We would like the ability to disable or hide the Workflow Builder feature within the RingCentral app. Administrators should be able to apply this restriction to the entire organization or specific user groups.
1 vote
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