10984 results found
-
Add name of SMS recipient automatically
When we send an SMS, I would like their contact name to automatically populate when I send the text
When you choose a name from the contact list, the name of that person must automatically add to the content of the SMS template,
4 votes -
Increase limit of audio message and Adjustable to playback speed
As of now, users can only record up to 2 minutes of audio message. Users have to send multiple audio recordings if the message exceeds to 2 minutes.
The audio message sent needs to have and adjustable playback speed and have it always start playing in the last speed used.1 vote -
DND on Polycom VVX311
A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.
11 votes -
Centralized External Shared Contacts Directory automatically remove duplicate contacts
Customer is requesting for the automatically removal of duplicate contact information on the centralized External Shared Contacts Directory. Since the admin is the only person who can add the contact on the admin portal and every users will gather all of their personal contacts, chances of Duplicate contacts will occur and customer wanted for the feature to automatically detect the duplicate contact and automatically removing those duplicate contact on the centralized External Shared Contacts Directory.
2 votes -
Ability to Customize already created Template Fax Cover Pages
Currently, there are tons of fax cover page templates we can choose to use, however we can only enter the number of whom we're sending a fax to. The current cover pages do not allow us to enter a name or a company and it looks unprofessional. I don't understand WHY this is a problem in the first place, but it seems that it is according to RC reps. If you provide simple templates, the least you can do is allow us to edit them.
2 votes -
Block the ability to transfer calls from one site to another site
It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.
This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.
25 votes -
ability to print message thread on RC app
The customer found a knowledge base article explaining how to print a message thread from the RC app. However, this feature is not currently available in the app. The customer requires the ability to print message threads for legal purposes and would like this functionality to be implemented.
1 vote -
Sending SMS from Different Numbers on the Account
It would be great if users can send SMS from multiple numbers on the account just like how you select the Caller ID when making an outbound calls
1 vote -
Get the outdated versions of TLS disabled
TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
TLSv1 is enabled and the server supports at least one cipher.TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.
6 votes -
RingCentral Archiver: Customer Must be able to sync or backup current and existing data even if Archiver was just setup
Customer should be able to sync or backup current and existing data even if RingCentral Archiver was just setup.
As per cx, RingCentral should be able to retrieve existing data even the archiver was just recently setup.
3 votes -
When all Call Queue members are on DND status, calls should go straight to Voicemail
Our Customer requested for a setup that should be available on a Call queue wherein if all members are on DND or is on unavailable status, calls should go straight to Voicemail without their customers having to wait for the maximum wait time before the call go to VM
3 votes -
Main Number as the texting ID for multiple users
for multiple extensions to use main number as their text id
8 votes -
Selecting multiple voicemails by holding 'Ctrl' or 'Shift'
At this point, the implementation of selecting multiple voicemails is very poor (pencil icon to enable checkboxes for selection). Why not use industry standards and allow 'Ctrl' or 'Shift' to select multiple voicemails?
2 votes -
Request for Enhanced Voicemail Deletion Options: Multiple Selections via Control Key or Three-Dot Menu"
The customer wants the option to delete multiple voicemail messages. Instead of using the pencil icon, they would prefer to delete messages by holding the "Control" key and highlighting the voicemails they want to delete, or by using a three-dot menu option to select and delete them.
2 votes -
Call waiting for grandstream
Since Grandstream deskphones are initially on manual provisioning, we would like the call waiting feature even though it is manually provisioned
2 votes -
Super Admin Role But Read Only
I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.
3 votes -
Ability to Recover Deleted Team
Customer would like to have an ability to where they can restore team that has been deleted accidentally
4 votes -
recording
phone calls recorder
1 vote -
Disable Overall AI Assistant
Few of the customers are requesting to disable overall AI assistant.
24 votes -
Audit Trail
Audit Trail for Yealink Desk Phones
To track changes made on Yealink desk phones and identify issues affecting call queues, set up an audit trail. This will help you monitor and review any modifications that might impact performance.
2 votes
- Don't see your idea?