10653 results found
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Automatically enable 911 location services for any new user or device.
Automatically activate 911 location services for any new user or device. This will negate the issue of having to manually enable each new user/device.
5 votes -
Call log permissions for managers to view only their Agent's phone calls
To view and assign Call log permissions for managers to view only their Agent' phone calls
1 vote -
ability to change display name for fax numbers
Instead of displaying company number, we would like to customize it.
5 votes -
retrieve failed to record call recordings
customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls
4 votes -
Korean Phone Numbers
We recommend adding Korean phone numbers to RingCentral to help businesses connect more easily with customers, teams, and partners in South Korea. Having local Korean numbers available means companies can create a local presence, making it easier for people in South Korea to reach them without international dialing costs. This feature would make communication more convenient and accessible, supporting businesses that operate in or with South Korea to build better relationships and improve customer service.
2 votes -
Unblock Google App in the GUI of Yealink devices to allow customers to sync their Google directory
With various models of Yealink devices, customers are unable to sync their Google directory from the devices' GUI. Steps to replicate :
- log into GUI
- Go to Directory
- click on Google Contacts
- Turn on Google Contacts
- sign in using the code provided
- Select a google account
Result: error message that says this app is blocked by Google
Google advised our customers that this happens when a third-party application does not comply with Google's security standards and the system prevents access to protect dataPlease could you unblock access to Google App in the web…
4 votes -
Display What Number is Pressed When Caller Chooses Language Preference
Add the feature for when the caller presses 1 for English or 2 for Spanish (or any other language) to display on the phone screen so that the staff can answer the phone and greet the clients appropriately.
1 vote -
Adding new contact then replacing existing contact without any duplicates
Our customer would like to import/add new contacts as a bulk, then the existing contact will remove totally without any duplicates
2 votes -
Platform Indicator where calls are routed and accepted on call logs
Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.
1 vote -
Ability to answer phone calls when computer screen is lock
To have the ability to answer phone calls even if the computer Screen is lock
1 vote -
Phone rings but only for available agents, not ones with current calls.
Is there not a way to put the current caller on hold to accept a call just to put them on hold, and then continue with the first caller? Sometimes we have only 1 employee to answer the phone during a certain time.
1 vote -
dial by name directory
Customer wants Dial-by-Name Directory added as option to select in "If no one answers" for a User Extension. For now, the options are, Send to Voicemail, Forward the Call and Play Announcement.
2 votes -
TimeClock for Users in RingEX
Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics
1 vote -
Cold transfer should show who transferred the call
Internal call transfer should show internal user extension name or extension number for cold transfer
5 votes -
Voicemail will state the caller's number and time received first before playing the actual voicemail
Voicemail will state the caller's number and time received first before playing the actual voicemail
1 vote -
1 vote
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Customize Settings for Message Only Extension Email Notifications
To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:
The ability to choose whether the UC called number or the originating called number is displayed.
An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.
1 vote -
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Use case:
-User has MS Teams enabled on their extension.
-User has Voicemail enabled in MS teams setting.
-User is a part of a Call Queue.
-Call Queue has setting if a voicemail is left, it will be left in the Call Queue extension and not in MS Teams.-Currently, when an inbound call queue call is not answered and goes to voicemail, the voicemail is being left on the MS Teams side and not the Call Queue extension.
Customer…
2 votes -
ring tone
The customer wants to have a different music while connecting if the call is coming within their office for them to know if the caller is an extension from their office
3 votes -
Granular Control for the RingCentral for Teams Embedded App
Granular Control for the RingCentral for Teams Embedded App
1 vote
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