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9677 results found

  1. Customer would like to make outbound calls using the admin portal and not the RingOut feature or using the RC app

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. We need to send larger pdf documents via text. Our prior provider automatically converted files to a clickable link when we dropped them in the text message. This avoids the need to support sending multiple file types and avoid size limitations of sms.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. I love the new template feature in text messaging, but it would be even more fantastic if we could upload files into the templates.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Details : Want to have the option to add/order International Toll-Free Numbers on a BT Account

    Current behavior : No option to add/order numbers

    Brand : BT Business

    UID: 2097839064

    1 vote

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    New  ·  0 comments  ·  International  ·  Admin →
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  5. Have the capability to receive paging from RingCentral App so that the users can hear the paging from the app instead of the desk phone.

    4 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  6. The ability to Send Text Messages using car hands free systems. Users universally have a problem with sending Text Messages via car hands free systems. It does not seem to matter regarding the car OEM or using an Apple or Android phone. We do not have any problems receiving text messages however we cannot respond to that message or start a new one using the car hands free system. I suspect this has more to deal with the Apple and Android mobile app rather than the car system since regular carrier SMS messages are processed with no problems. Thank you.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  7. Have a custom recording for text to speech option to record a message or announcement.

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. As a business owner, I want my team to be able to call any country, any number, any time. I should not have to provide written consent for individual countries, rather, I should be able to elect to enable international dialing as a blanket choice.

    2 votes

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    New  ·  0 comments  ·  International  ·  Admin →
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  9. The client wanted a feature from RingCentral to authentical 3rd party apps and website access, just like Microsoft Mobile Phone Authenticator App.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"

    The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.

    Requesting to have a separate option or button to change a user's security question or add an…

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. On the desktop app PLEASE add a copy button right next to the phone number when the text message is open. Right not it is on the drop down menu (like in the picture) but it would be really helpful to put it right next to the phone number. Thanks!

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.

    However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.

    Please have the option to save performance reports with custom time and…

    16 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  13. What I am looking for is a way to have a "Shared Extension". Basically a RingCentral Account that other people can login to with their specific credentials, sort of like a shared Mailbox in Outlook.

    For example, let's say both Bob and Joe work at Admissions, and there is the phone "Admissions".

    Bob could login to his own account (bob@company.com), and choose "Admissions 1" as the extension he is accessing. He then could see all of Admissions' Faxes, Texts, and Voicemail, and he could send texts, faxes and calls out over this extension as if he was directly…

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Feature Request: Wanted to be able to Modify/Update the Change Password Interface

    Customer is getting confused on the Change Password Interface hence wanted to modify / update the it

    Customer preferrence: Clear path within the service web portal that would indicate that this is where you can change the security question and answer.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. When a member within a queue (when the member has a deskphone) puts the phone in DND - it throws the queue off and all calls to the main number of the queue ring to a recording and then disconnects. This has happened twice within our organization. This SHOULD NOT happen. Any member with a deskphone should be allowed to put the device in DND without it affecting the ENTIRE queue status.

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. Currently international dialing, simultaneously allows international calling and SMS.

    I want to be able to provide permission to users to make international SMS and international calling separately.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. instead of using the message again , and redirect we should pick up the Message or response we would like to Reply without having to rewrite the whole message again, we can do it with Icons only, but we need text Reactions too.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Inqueue Callback: Changing Number Confirmation Prompt
    Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.

    36 votes

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    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  19. When a call is park, there should be an indicator in the deskphone which location it can be picked up.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Would that make and model of headset work with softphone or be available as the recommended headset?

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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