13242 results found
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Remove desktop plugin requirement for embedded Teams app
The requirement of a locally installed desktop plugin, or the full mobile app to leverage the Microsoft Teams inegration make what could be a very powerful option less practical. Having the ability to use the embedded Teams app free of any additional software would be an ideal experience! The desktop plugin requirement introduces application packaging and delivery requriements that are not necessary with the RC web app raising the question as to why they are required for the Teams integration.
0 votes -
Turkish Language in RC App Settings
Please add Turkish language to app settings and captions CC for calls. Thank you!
2 votes -
Include Synced Contacts (Microsoft, Google) and Company Directory as Personal Contacts for Screen Calls
For the current settings for the screen callers, the dropdown for "Ask for a name when" has "Not in contact list", which only exempts the personal contact list. It would be helpful if the synced contacts from Microsoft/Google were also included in this, so they wouldn't have to announce each time they call in to RingCentral users. The same goes with internal users.
1 vote -
Allow multiple SMS recipients for E911 notification.
Currently, E911 SMS notifications are only going through when there is a single recipient registered in the admin portal. However, when multiple recipients are added, the SMS notifications fail to send.
Having multiple recipients for E911 SMS notifications is important because it ensures that critical emergency alerts are immediately received by more than one responsible party. This redundancy helps guarantee that someone is always notified, even if one recipient is unavailable, offline, or unable to respond. In emergency situations, timely awareness is crucial, and relying on a single contact increases the risk of delayed response.
5 votes -
TFN for International SMS
Have the option to send international SMS using Toll-Free Numbers.
1 vote -
changing the call audio alert tone on the ringcentral app and company wide
Having the options to change the call audio alert tone on the RingCentral app company wide instead of going to each extension just to change the audio alert.
1 vote -
additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous
Currently, in the admin portal, when a customer selects “Verify Email Uniqueness”, the system checks whether the email is already associated with another extension. If the email is found to be in use, we’re given the option to edit and update the email on the existing extension to make it unique.
We would also like to have an additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous account directly from this prompt.
1 vote -
Sync Fax Default Cover Page from Admin Portal to mobile app
Sync Fax Default Cover Page from Admin Portal to mobile app. This request aims to extend that functionality so the same default cover page automatically applies when sending faxes via mobile app, ensuring consistency and reducing manual setup.
1 vote -
Check older voicemails that have already been deleted due to the new ones overwriting them
Customer requesting an option to check older voicemails that have already been deleted due to the new ones overwriting them.
1 vote -
Underlying carrier support receiving short code
option to receive short codes
4 votes -
There used to be an option to pick up any line from a short key like *40 Can that be done
There used to be an option to pick up any line (in a site group) from a short key like *40 Can this be brought back. This saves people having to run over to others phones across offices
1 vote -
Automatic Transfer from Yealink phone
The customer is requesting the Yealink T57w to have the ability to transfer the call automatically to a certain ext and to be able to transfer back the call to call queue.
1 vote -
Call origin
Is there a way that ring central can flag the origin of a call? We have 2 numbers pointing to our reception (from 2 different websites) and would like to know where each call is coming from
1 vote -
OTP from Telegram to RingCentral
RingCentral users are frequently unable to receive one-time passwords (OTP) and account verification SMS messages from Telegram.
This critical issue prevents users from securely registering or recovering their Telegram accounts using their dedicated RingCentral business number. The problem is generally understood to be caused by Telegram's security systems classifying RingCentral numbers as "VoIP," which blocks the delivery of the short code SMS.Call to Action:
We request that RingCentral proactively engage with Telegram and the major Application-to-Person (A2P) SMS aggregators to formally white-list or re-categorize RingCentral numbers. This change is necessary to ensure these business numbers are treated as reliable…5 votes -
Ability to display the extension primary number instead of the user extension
Customer want to have the Ability to display the 10Digit contact number/primary via deskphone of the user extension instead of displaying the name and extension number
3 votes -
Voicemail and DND greeting
Allow the feature when customizing voicemail to synchronize with the do-not-disturb greeting without requiring the greeting to be uploaded twice for both voicemail and DND.
15 votes -
2 votes
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Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
5 votes -
Include the Poly Voyager 4320 headset to the RingCentrals's recommended headset for the RC app
Include the Poly Voyager 4320 headset to the RingCentrals's recommended headset as it doesn't recognize on the RingCentral app and most of the Users are using this type of model in Poly. I think it's time to expand the supported headsets and update the support site:
1 vote -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
19 votes
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