9347 results found
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Ccustom call rules Action to block call recording for 2-party consent states based on Area codes.
Based on a ChatGPT OpenAI search on blocking (not recording) calls for 2-party consent states, it was recommended to create a custom rule with an action Do not call record, but as we've found out that option/action is not available.
Would it be a simple update to add that option to the custom rules actions/options with the backend code instead of creating some altogether different?
5 votes -
Block call recording for two party consent states
This should be based on a list of area codes from states that require two party consent for call recordings. On Avaya, we had the ability to add area codes to exclude in the acr.properties file. Whenever a call came in, the number would be checked and if the area code was in the acr.properties file, then the call would NOT be recorded.
Also, I am referring to this feature being setup on the RC MVP (RC UC) and not the RC Contact Center (RC CC) platform. Within the RCCC, a Studio script can be written that will also exclude…
4 votes -
Create special Key code for call park
They can be able to Create special Key code for call park
1 vote -
Remove Text Message Preview From the RC app
in the view column, I see the names/numbers of the contacts AND the first line of the message. I don't want to see the message line, just the name. None of us like it.
1 vote -
SMS Monitoring
A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.
26 votes -
Support Google Shared Drives with Archiver
Archiver only lets you select an account/folder in "My Drive" Add support for using a Google Shared Drive.
4 votes -
RC app image resolution
We are needing to share images through the company with a high resolution, sharing high resolution image makes the picture show cut off or the image does not show completely, with that we need to download the image and open it on Photo Image Viewer, it would be nice if we can view it on the RC app on a full image.
1 vote -
Option to increase RC app font size
Ringcentral app with the big r logo, to expand the call, voicemail, recordings pane in the phone view to enlarge the font in the RC app for reading
4 votes -
calls logs on Desktop app
Our costumer requested that number will be visible for wireless callers .As for now in the current version she need to open the log to see the number who called what is unconfident for the user .
Costumer requested also to be able to expand the call logs at least to 75% of the page .Now is can be expand max to 25%1 vote -
Cold transfer presence
Pressing the soft key on the Polycom phone only allows you to do a warm transfer. we should have an option to do cold transfer
1 vote -
limit on the timeout for a paging message
wanted to add a a limit for a paging message
1 vote -
2 different credentials on the same user extension
Customer called in asking if its possible 2 different credentials on the same user extension
5 votes -
Change frequency of periodic tone on outbound recorded calls
I would like to have the option to change the frequency of the periodic tones for outbound calls that are being recorded. Right now it seems to be every 15 seconds which is quite annoying. I would like 30 second and 1 minute intervals as options.
8 votes -
MS Teams App should also ring when a DL within RingCentral is dialed
To fully integrate an office with the RingCentral Teams App the Yealink T46U phones should also work with Ring Central when set to the Teams Third Party App and vice-versa.
1 vote -
Customize Users to be included in Dial-by-Name Directory
It's better to have a option to customize users that can be included in a Dial-by-Name directory.
4 votes -
Wants to have template in adding members on multiple parking locations.
Wants to have template in adding members on multiple parking locations.
1 vote -
Wants to unblock all non caller ID incoming calls
Wants to unblock all non-caller ID incoming calls on the account
1 vote -
Edit Number Details Of The External Phone Number Under Ring Settings
Customer wants to have the ability to edit the Number Details of the external phone number under Ring Settings of a user extension
3 votes -
MS Teams to RC Platform Handoff
When someone calls in and gets transferred to an extension with Cloud PBX direct routing and not answered, it should handoff the call to Ringcentral app | Ringcentral voicemail.
If a call comes in, and gets transferred to Microsoft Teams user and unanswered, if the Cloud PBX voicemail is turned off, it should hand off the voicemail to Ringcentral.
1 vote -
Allow certain people in call groups to have incoming calls ring when they are on the phone
we have a receptionist in the call group who is supposed to be first on a call. When she picks up the call she won't get other incoming calls. We need her to be able to get silent or quiet notifications of incoming calls so she may juggle and transfer calls to the right people.
3 votes
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