9347 results found
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separate Screening, Greeting & Hold Music option under Role
It's best if we have this three options under Roles be separated.
1 vote -
Migrating SMS Content from one Extension to Another
We encounter a problem where our main extension isn't following the correct call forwarding that was set up on the user extension. Tech rep fixed the issue by recreating the extension itself. The issue is when the newly created extension doesn't have the SMS content that we originally had on the corrupted extension and I found out that there's no way to transfer the SMS from one corrupted extension to the new recreated one other than manually forwarding it. We are a business that uses SMS all the time, a Feature where I can migrate my current Inbox from the…
5 votes -
Block Outgoing Text ID
We are able to block the outbound Caller ID but are unable to block the Text ID. This would be a great addition for Do Not Reply text messages.
11 votes -
copy or transfer full details of Call queue to Excell automatic not manual input
to copy or transfer full details of Call queue to Excel automatic not manual input
1 vote -
Change system default voice recording
Having option to change the voice of the system default recording for placing outbound call if the number is incomplete.
2 votes -
Canada - Individual's Name with Caller ID telephone number
Ability to set the individual's name as part of the caller ID in Canada. Right now we can only send the business name but competitors (Zoom) can send the individual's name along with their telephone number.
2 votes -
Push Configuration on Disabling the DND feature on all Avaya J159 Desk Phones
We would like to have the ability to push a configuration that disables the DND feature entirely on all Avaya J159 Desk Phones.
1 vote -
Customized shared/global calendar from Ring Central Deskphone
Currently, users may find it cumbersome to manually upload CSV files or manage separate calendars on each phone, leading to potential inconsistencies and inefficiencies in scheduling and collaboration. By implementing a centralized shared calendar feature directly within RingCentral desk phones, users can effortlessly access and synchronize schedules, appointments, and events in real time.
By implementing a centralized shared calendar directly within RingCentral desk phones, we can streamline scheduling processes, enhance collaboration, and empower users to work more efficiently and effectively. This feature aligns with RingCentral's commitment to delivering innovative solutions that drive productivity and success in the modern workplace.
3 votes -
Remove delay when Ring in Overflow call queue
Remove delay when Ring in the Overflow call queue. When the Overflow call queue is ready to take calls from the Original call queue. It should be instant and no delay.
4 votes -
Share, Move or Copy received Voicemails from one Mailbox to another on RingCentral App
Having an option for existing Voicemails received on a Call Queue Mailbox/Shared Mailbox be MOVED, SHARE or COPY to another Call Queue Mailbox from the RingCentral App inbox.
Implementing voicemail sharing functionality would significantly improve communication efficiency and collaboration within organizations. It would be a valuable addition to existing voicemail systems.
2 votes -
Create call notification for appointments
Requesting to add a call notification for their client's upcoming appointments.
1 vote -
Monitor RingCentral Application Usage
Customer is requesting for a feature in order for them to see how their users are utilizing the RingCentral app real time. Like, if the app is currently being used on their iPhone, Android phone, PC or other devices.
The Admin wanted to be able to monitor how the users accepting calls for example if they receive a call from a specific number they want to have an option to see if their member answered it through their RC app on desktop, RC app on iPhone device or RC app on Android phone.
Customer already know the way on how…
1 vote -
2 dashboard in 1 reports
I’d like to be able to view all calls from JUST Texas and compare two different time periods…say this month to last month. As mentioned we have billboards in TX and are trying to see if we’ve received additional calls from TX specifically as a result of them. Hoping there’s a quick way to pull a report showing that."
1 vote -
Show date when contacts are added
Able to show when a contact was added
2 votes -
Be able to modify permissions when creating Custom Role
When creating a custom role there are some options that are greyed out and are assigned to ALL roles.
It is necessary to be able to EDIT all categories to create a perfect ROLE.
For example, I want to create a role with NO access to company's contacts, today that is not possible since that option is greyed out.
PLEASE, allow SUPER ADMIN to edit all categories and choose what to display to users and what not.
Should be as simple as enabling the option to edit all categories.
3 votes -
Enabling SMS just for receiving messages only
Possible for our MVP license users to utilize the text message SMS just for receiving messages but not for sending without having to set up TCR registration process.
2 votes -
Administrator be able to see all users text messages
an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.
23 votes -
Being kicked from Teams calls when receiving a RingCentral call
We are being disconnected from Teams calls and meetings when a RingCentral call comes in. When speaking with the technician, we are told this is because we have the call control feature turned on on our headsets and would need to turn this off in order to not be dropped from existing calls. We were told that this is a 'feature' (not being dropped from existing calls) that is not currently available when call control is enabled. Per my conversation with the tech:
- The “feature” that I need to make a request for is to NOT get booted from a…
1 vote -
Recorded Video Data Retention
Increase the number of days of the recorded video retention for RingCentral Video Pro license users in paid accounts. From 7 days to 6 months.
2 votes -
Single pick-up buttons for all call queue
Need to have a single PickUp button that can pull any call that is directed to any Queue
3 votes
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