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11090 results found

  1. BUSY CALL FORWARDING

    Busy Call Forwarding. It is a basic necessity that phone companies have offered for years. It needs to be a basic stand-alone feature available on any extension, as well as in Call Queues.

    Right now, it does NOT work and not one technician at Ring Central as been able to offer a workable solution for an office/call center. If I pick up ext 101 to make an outgoing call. A customer calling in goes straight to voicemail. Ext 2 does NOT ring! The customer thinks we are not in the office (out of business).

    This is what should happen in…

    4 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Allow deskphone without a number as ringer to call queue

    We need a feature that allows the use of deskphone without a number as ringer only. The deskphone must be added to call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. POS system w/o ATA

    The Customer wants to have a POS system support without additional devices (like an ATA)

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. RingCentral Automator for Mobile (Standalone app)

    We want to have RingCentral Automator on mobile for easy access instead of accessing it via browser

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  5. incoming tone for new calls on RC App while in an active call

    allow to have a beep tone or any sound indicator for the customer when they are already engage in a call.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  6. Personal ringtones in the android app

    Allow for personal ringtones to be imported into the android app.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  7. Disable "Security Notice from RingCentral" VM and email when the account admin is the one making the change

    When I, as a super admin, make changes to user extensions, I would like no notification to be sent to the end users. This includes voicemails and emails. I feel this feature is only a true "security issue" if a bad actor gets in, or the user changes their own info.

    5 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Ring Central is in great danger of becoming quickly obsolete.

    The template feature in Ring Central is almost useless when a business needs to have multiple templates for a number of frequently used responses. This is because they cannot be sorted, either alphabetically or numerically. It makes it extremely difficult to find the needed template. Ai solves this problem and there are already some apps that are offering this and more. RC is falling behind. The sorting should be a relatively easy thing to fix. Hope you can get this feature usable for us users. Have a Merry Christmas and Happy New Year!!

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Ability to block robocalls on a per line bases

    Ability to block robocalls on a per line bases

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  10. allow call queue managers to view all user performance reports

    cx would like all call queue managers to also be able to see the performance report of all users in the account.

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Setting Schedules on Limited Extensions

    Customer are using Yealink phones

    We have a few common area phones that are currently set up as Limited Extensions. We are trying to find a way to apply schedules to these phones if possible. We only want the phones to be active from 5:30pm to 10:00pm. Any time prior to that, the phones should NOT be able to make phone calls.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. App contact sync to Personal phone contacts

    Would like to transfer all contacts from ring central app onto personal phone and add a new contact either on RC or their personal phone it gets automatically added to one of the other.

    1 vote
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  13. Auto-Reply OOO for Direct Messages

    Auto reply and OOO for direct messages. Right now this feature is only available to those who utilize SMS, but my org doesn't so I can't do anything to let people know I am out of office, or auto reply to reach me via phone.

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  14. Mark Voicemail as Private

    Similar to marking a voicemail as urgent after recording it, enable an option to mark a voicemail as private. This would disable the ability to forward the voicemail to another user, disable downloading the message from the mobile/desktop app, disable transcription, disable voicemail to email as an attachment, and disable voicemail transcription to email.

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  15. Allow a custom rule to change call handling between internal and external calls

    When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!

    20 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Record Forwarded calls to external number

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Real time syncing of Archiver

    Archiver was connected to SFTP and we need the syncing to be real time since we need the faxes to be present in the shared folder.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. MULTIPLE USERS ACCESS TO COMPANY TEXT MESSAGES

    MULTIPLE USERS TO HAVE ACCESS TO COMPANIES TEXT MESSAGE

    6 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. hud

    I keep my app on the HUD view. After hanging up a call, the display changes to the Calls tab. It used to stay on the same tab you were in before the call. I'd like for it to stay on the tab or have an option to choose how it works.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  20. Fax Sender Name

    Customer is requesting for them to change/ edit the Fax Sender Name when sending faxes. Currently the only option is to follow the extensions name as the normal behavior.

    6 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?
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