13242 results found
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e911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
E911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
3 votes -
When getting text via email, it just says the number, but not the contact information
advise that the system-generated notification will only show the phone number details and not the actual contact name associated with the phone number
To be able to change it with contact name moving forward
1 vote -
Enhanced Name Recognition for AI Receptionist
I would like to request an enhancement to the AI Receptionist’s name-recognition functionality. Currently, when a user’s name is included in the Excluded Extensions list for the Dial-by-Name Directory, the AI Receptionist does not recognize the name and instead informs the caller that the individual is not part of the organization.
Requested Enhancement:
Even if a name is listed under the Excluded Extensions for the Dial-by-Name Directory, the AI Receptionist should still be able to recognize the individual’s name. Instead of indicating that the person is not within the company, the receptionist should acknowledge the name and provide a generic…3 votes -
Make an AI summary on whole group of chats
It would be nice to click a button on group of chats and have AI summary of unread messages per chat. Also it would be great if AI can highlight messages which are related to user, user's team, components for which user or team is responsible, questions asked by user, etc.
1 vote -
Support for Distinct Device Recognition Across Mobile and Desktop Apps
Feature Request: Support for Distinct Device Recognition Across Mobile and Desktop Apps
Summary:
Requesting enhanced device recognition so that when a user is logged in on multiple devices of the same type (e.g., multiple desktops or multiple mobile devices), the system identifies each device individually instead of grouping them as a single device type.Current Behavior:
When a user signs in to multiple devices of the same type, the system detects them as one device.
This limits device-specific settings, notifications, and troubleshooting visibility across the mobile and desktop applications.
Requested Enhancement:
Enable the RingCentral mobile and desktop apps to recognize…
2 votes -
Add Ability to Remotely Configure Park Button / DSS Key for Polycom VVX450 via RingCentral Admin Portal
Customers need the ability to remotely configure a Call Park button (DSS/feature key) on Polycom VVX450 devices directly through the RingCentral Admin Portal.
Currently, the portal does not provide an option to push or modify DSS key layouts for VVX450 phones, requiring manual configuration on each individual device. This is time-consuming, especially for accounts managing multiple Polycom phones.
The request is to add full support for:
Setting a Park button (Call Park / Park Location / Park Orbit) for Polycom VVX450
Managing DSS / feature keys remotely
Pushing updated key configurations automatically to the phones
This enhancement would streamline device…
2 votes -
View Success/Failure Rates for Bulk SMS
Requesting the ability to see percentage-based analytics for bulk SMS to easily determine whether all messages were sent successfully or if some were not received by recipients due to rate-limiting by certain mobile carriers.
4 votes -
Call queue logs visibility for unavailable call queue members
The call logs of the call queue group should be visible for unavailable members(in the RC app), also, not just for available members on the queue.
2 votes -
Assign a role that is purely automated for the transfer of work between RingCentral and RingClone
The customer would like to have a role that they can assign, which is purely automated for the transfer of work between RingCentral and RingClone.
1 vote -
increase maximum wait time in queue to 30 minutes
I want to maximize my time frame from 15 minutes to 30 minutes on call wait time. This is to minimize the abandonment of calls moving forward.
22 votes -
Enable Additional SMS Quota Usage Alerts
We would like to request additional automated SMS quota usage alerts to our account
Currently, we are only receiving alerts when the usage reaches 90% and 100%.
To manage usage more effectively and notify our team in advance, could you please enable automated alerts at the following levels as well: 50% , 75%1 vote -
Main Routing settings under Main/AutoReceptionist/General Settings: Have to change each individual site. Would like a copy/paste feature
Main Routing settings under Main/AutoReceptionist/General Settings:
Have to change each individual site. Would like a copy/paste feature, vs. having to change all sites1 vote -
Enable WhatsApp messaging channel
Should have an option to connect WhatsApp Business for RIngEX users instead of having to purchase RingCX license to be able to use WhatsApp Business feature.
5 votes -
Ability to Retrieve Deleted Notes
Feature Request: Ability to Retrieve Deleted Notes
Description:
Please add a feature that allows users to recover or restore deleted notes within RingCentral. This would help prevent accidental data loss and improve overall user efficiency.Use Case:
Users sometimes delete notes unintentionally. Having a recovery or “trash” option would allow them to restore important information without needing backend intervention.Impact:
This feature would enhance data security, reduce support tickets, and improve user experience.5 votes -
Currently, T-Mobile and some carriers block bulk SMS when sent in high volumes, causing messages not to reach recipients.
When sending bulk SMS through RingCentral, messages to T-Mobile numbers often fail if too many are sent at once due to their rate-limiting feature. I suggest adding a scheduling feature that automatically sends messages in smaller batches. This would reduce failed messages, ensure important messages reach recipients, and improve the overall reliability of bulk SMS campaigns.
2 votes -
Having the option to separate spam calls from voicemail box
Being capable of segregating normal from spam calls from my voicemail box. Having the feature to separate them would allow us to distinguish which voicemail to access.
1 vote -
delete task on RingCentral Message created by other user extension within group
It will be more convinient if other member of the Team Messaging have an option to delete the completed task
1 vote -
Outbound SMS Notification
wanted is to set up a notification for outbound SMS turned on and also wanted notified all the emails that is attached to the extension who reply back to the email
5 votes -
Note that is visible when putting a user in the disabled state
Customer would like to have a note that is visible when putting a user in the disabled state.
1 vote -
Upload Custom Voicemail Greeting
I believe in previous versions we could upload our own customized greetings. On version 25.4.2013.1236 Windows, (under Voicemail Greeting>Custom) it only allows you to record and download. You cannot upload a greeting. Please make this a feature to upload your own personal greeting.
2 votes
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