9347 results found
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Leaving a Local Conference Call of 3 or more
We would like the ability for someone on a local conference call to be able to leave without the call ending. Having the ability to get multiple people on a quick call is great but if someone needs to drop off they shouldn't have to start up a new call.
2 votes -
Hide SMS Conversations
Allow ability to hide old conversations via text or archive them. Google voice has this feature.
First I hide the messages so I can reply to more pressing issues and free up space but also organize our texts, for example I might have a conversation I cannot reply at this second but I read it, however once more texts start coming in from other customers it gets hidden.
We need ability to hide but not delete the texts so when they are hidden, then they text again, it appears back on screen and all the old messages are still there…
1 vote -
auto adjust users timezone to match call queue time zone
option to adjust users timezone to call queue as there are different call queues and users are on different timezone
5 votes -
Show which User answered the call from the RingGroup in RC app call logs
Please add a feature from the Call logs on RC apps which User who answered the call from ring group so Users can see it from the Call logs inside the app instead of logging in from the Admin Portal. (Some users do not have access to login on the Admin portal and they are mainly using the RC App itself.
1 vote -
IVR setup for internal calls
Needs to add an IVR Menu to more than one Phone Number/Extension through internal calls. When you dial a certain extension like Ext. 581 for a call queue group it will play the IVR Menu.
1 vote -
Additional Settings for display and visibility
To have an Additional RC APP settings for Display like Font size, layout and visibility.
3 votes -
allow admins to access user voicemail through sso
As an admin, you can listen to users' voicemail messages. When you go to do this, you are forced to enter your admin password. However, if your tenant is configured to force everyone to use SSO and not allow RC passwords to be set, you cannot set a password to do this.
Can RC configure this feature so it uses SSO to authenticate, voicemail PIN, or some other thing that isn't a RingCentral password for those of us who don't have RC passwords?
1 vote -
Ability to change number when sending text message
The customer wants to have a drop-down option to choose what number they will use if another user is not an operator on the account when sending SMS.
1 vote -
Voicemail Setting Permission for custom role
Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.
If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.
The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.
This is happening when updating through desktop, mobile and web application.
36 votes -
Option to blocked users from signing in when not in the US.
Our users use a virtual desktop in the US, have an option to prevent users from signing into ringcentral from other devices. Is there an IP whitelist option or such?
1 vote -
Allow other admin extension to change block robo call setting
I am logged in as an admin to my account however I am unable to edit block robo call option on the main super admin account it would be better if we do have an option on the super admin extension to select who can make modification on the main super admin account
2 votes -
Add more carriers on Notifications to notify via SMS
It's best we can add more carriers from the list to notify via SMS.
1 vote -
RingCentral App Layout with All Voicemail's Date and Time visible
Requesting New RingCentral App layout to have the ability view all voicemails in a list with date and time visible. With the update it only shows the date if it's not the same day.
1 vote -
To have an option to redial a number that has added digits for identifier for us clients to identify what are our customers are calling for
To have an option to redial a number that we added on their lines because that is our identifier to know which company they are calling to.
1 vote -
All Account Extensions Section in Admin Portal
Requesting to have a section/area on the Admin Portal where all extensions (Users, limited extension, queue and IVR ) can be seen.
1 vote -
Option to stop sync of HUD and desk phone
When the HUD on the app is updated, it syncs with the desk phone. We do not want this because it is overriding custom settings such as our speed dials. Please give us the option to NOT synch the HUD with the desk phones.
9 votes -
Same caller id for text messages as well
HI, we have 3 extensions at one location , and if staff calls out , customer will get standard location IVR caller id on there end.
Same feature should be available on Text / SMS when we are texting outbound from 1 one of the extension but receipts will receive text from location IVR phone number.
1 vote -
1 vote
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Specific Work Hours for Call Queue Members
I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.
9 votes -
Sync DND Status of Deskphone with Service Web and RC App
Significance:
- In order for the Administrator to know who accidentally placed themselves on DND on the deskphone, the status should be synced with the Admin Portal and the RC App. You may include this on the "Deskphone pairing" feature.6 votes
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