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11079 results found

  1. Automatically warn people of possible upcoming weather conditions using SMS

    I am being asked if the RingCentral platform could be a messaging application to warn people of possible upcoming weather conditions. To send an alert via text and or email. Also, if it could include personal numbers and emails. I would need to know the cost of something like this per month and per message if applicable. Could there be a group made to send it as well. Lastly, if it would require a manual add of each device/number/email.

    I understand that there are some roadblocks when it comes to text messages which has SPAM legislation in place, I just…

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Ability for all of the standard user to have an access with the call logs.

    Ability for all of the standard users to have an access with the call logs.

    1 vote
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  3. Modify default voicemail greeting on RC MVP app

    Currently we have a default greeting in place for all end users that have an MVP phone #:

    "Your call has been forwarded to the voicemail for Ruben Castro. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."

    We were wondering if there is a way to modify this and update the verbiage, and also had a question regarding this particular feature set and how dynamic it can be.

    -Is there a way to insert your own verbiage…

    1 vote
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  4. Multiple User on Operator

    ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.

    15 votes
    New  ·  6 comments  ·  SMS/Text  ·  Admin →
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  5. ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website.

    ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.

    6 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  6. disable external call forwarding for everyone

    We've been thinking about a new policy that could help boost our company's security. The idea is to disable call forwarding to external numbers. This could be a great way to keep our confidential information safe and make our internal communications even smoother.

    We'd love to hear your thoughts on this! If you have any ideas or concerns about this potential change, please don't hesitate to reach out to our friendly IT support team. Your input is super valuable and will play a big role in our final decision.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Voicemail Response Time Limit

    Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference

    12 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  8. Administration Team Management

    My idea is pretty straight forward. Us, as administrators of an organization on RingCentral should have access to manage Private / Public teams. As an administrator we should have access to everything within our RingCentral 'server / team' as we need to monitor our employees. I think this would be a great feature for everyone as we are confronted at this moment with this problem and there's no solve for it and I 100% was sure that there is an option which will allow us to do this, I honestly don't know how this is not implemented yet as I…

    4 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  9. summarize

    Summarize only messages with Team and direct mentions with links to each such message in big chats. It's much more helpful than current "Summarize unread messages" in chats with many participants, where occasional important messages are posted for everyone, or some questions may be asked directly to me, but lost with other mentions.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Tools that can be use to analyze Packet pcap files

    We've tried this several times in the past w/o success. We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.

    1 vote
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  11. Private key for wireshark to analyze pcap files

    We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Ability to view city and state on recent call on the new RingCentral app

    We would like to see city and state on recent call history on the new RingCentral app - Windows platform. It is visible on the RingCentral Phone app and on the RingCentral app on my Android phone app but not my Windows computer.

    1 vote
    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Number in the Inventory

    Wants to have a password on the number in the inventory to make sure no one accidentally deleted them.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  14. As a business, we often receive harassmx

    As a business, we often receive harassment calls from people who hide their phone number by dialing *67 before they call. We suggest the function to block all anonymous callers.

    1 vote
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  15. The ability to send an SMS message message to a call queue that does not have a direct number assigned.

    The ability to send an SMS message message to a call queue that does not have a direct number assigned. Currently you are able to send an SMS message to a call queue that does not have a direct number through the mobile app. This function does not exist in the desktop RC app. Customer would like this functionality added on the desktop RC app.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  16. Device History Log in Admin Console

    Description:
    It would be helpful to have a Device History Log feature in the admin console. This feature would allow administrators to view detailed information about each device, such as:

    When software or firmware updates were pushed to the device.
    When the device went offline or encountered connectivity issues.
    When the device reconnected to the system.
    Historical status changes or any relevant activity related to the device.

    This would provide better insight into device performance and help troubleshoot issues more effectively.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Mass update for emails and passwords.

    Admin should have access to mass update email address and password.

    1 vote
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. show the number on the call history screen

    Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  19. Custom role

    Customer would like to have a feature to remove or restrict certain users from messaging or creating a team message within the RingCentral App. This feature is available before but they need to have the feature back as it would be essential to the organization.

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  20. Ability to color code incoming and outbound contacts when you have one extension managing multiple lines. This allows for visual ease.

    Ability to color code incoming and outbound contacts for calling and SMS functions when you have one extension managing multiple lines. This allows for visual ease and better organization within the company.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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